Last checked: 11 September 2026. 10 current customer service roles and talent pools. Closing dates are shown with every vacancy.
A difficult enquiry, a busy phone queue or a customer who needs a process explained clearly can give you useful experience for NSW Government service roles. The vacancies below focus on helping people access services, resolving enquiries and processing transactions accurately. They include frontline roles and a service-leadership position, so compare the level of responsibility as well as the title.
Start with the location and work pattern you can manage, then read the daily work and application requirements. If your strongest experience is office coordination, records or executive support, browse the separate current NSW Government administration jobs. Some roles combine both kinds of work; each vacancy appears on the page that best reflects its main duties.
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Compare all 10 roles by location and closing date
- Customer Service Representative, Central CoastTuggerah, Woy Woy, Gosford and Erina · Closes Friday 18 September 2026 at 9:59am AEST
- Client Services Officer, Campbelltown CourtCampbelltown; travel across the Campbelltown, Moss Vale and Picton hub · Closes Wednesday 23 September 2026 at 11:59pm AEST
- Client Service Officer – NSW Court Service CentreParramatta · Closes Sunday 20 September 2026 at 11:59pm AEST
- Customer Service Team LeaderCentral Station, Haymarket · Closes Sunday 13 September 2026 at 11:59pm AEST
- Customer Service Representative – WellingtonWellington Service Centre · Closes Monday 14 September 2026 at 9:59am AEST
- Temporary Administration Officer Level 2 – TareeTaree Community Health and Pulteney Street offices · Closes Monday 14 September 2026
- Client Services Officer – Sydney and Greater Sydney Local CourtsSydney and Greater Sydney court locations · Closes Sunday 20 September 2026
- Customer Service & Admin Support OfficerMolong and Cowra, Central West NSW · Closes Wednesday 16 September 2026
- Operations Support Officer Tax DebtParramatta, Gosford, Maitland, Wollongong or Lithgow · Closes Monday 14 September 2026 at 9:59am AEST
- Information & Enquiries CoordinatorParramatta, with flexible working arrangements available · Closes Monday 14 September 2026
Current customer service roles
Roles stay here while applications remain open. Check the official ad for the latest details and exact closing time.
Customer Service Representative
Central Coast customer service combines face-to-face enquiries, careful transactions and confidential information. The recruitment covers four service centres and may create a local talent pool. A strong example explains how you resolved a complex enquiry while helping the customer understand the next step.
Application requirements and what to highlight
Application requirements
Resume; Cover letter showing your experience and how you meet the role’s focus capabilities.
What to highlight
Complex enquiries; Accuracy and privacy; Busy service teamwork.
Client Services Officer – Court Services
Campbelltown Court needs client service and administrative support that remains dependable under pressure. The work includes enquiries, records and courtroom operations, with travel to Moss Vale and Picton when required. Prepare evidence of managing a difficult interaction and keeping service standards steady through an unexpected staffing or workload change.
Application requirements and what to highlight
Application requirements
Up-to-date resume, maximum five pages; Cover letter, maximum three pages, addressing two targeted questions and how you meet the role requirements.
What to highlight
Professional service under pressure; Team coordination; Reliable court administration.
Client Service Officer – NSW Court Service Centre
A Parramatta contact-centre role helping people navigate courts and tribunals. It suits applicants who can explain complex procedures calmly and find reliable answers under pressure. The two targeted questions ask for a difficult enquiry and a challenging customer interaction, so choose examples that show both research and judgement.
Application requirements and what to highlight
Application requirements
Resume, maximum 4 pages; Cover letter, maximum 2 pages, addressing the two targeted questions; Two targeted responses, maximum 500 words each, within the stated cover-letter limit.
What to highlight
Clear procedural guidance; Service quality under pressure; Adaptability and teamwork.
Customer Service Team Leader
Lead frontline station staff, coach service performance and respond to passenger escalations and operational incidents. This recruitment creates a talent pool for future temporary full-time roles at Central Station. It is an on-site role with a 24/7 rotating roster, so weigh the shifts and safety responsibilities alongside the leadership opportunity.
Application requirements and what to highlight
Application requirements
The public vacancy does not specify the application documents or response limits. Open the application form early and check for upload fields and screening questions. As preparation, a tailored two-page cover letter can bring together your frontline leadership, safety decisions and coaching examples; follow any different instructions in the form.
What to highlight
Frontline leadership; Safety and incident decisions; Coaching and customer service.
Added 7 September
Customer Service Representative – Wellington
Part-time, 12-month contract; onsite shifts
Help people access government services through face-to-face enquiries and inbound calls at Wellington Service Centre. This is a direct fit for applicants with retail, reception or contact-centre experience who can explain processes clearly and use several systems accurately. The role is onsite, and Wellington is part of the Dubbo hub-and-spoke network, so check the travel and roster arrangements before applying.
Application requirements and what to highlight
Application requirements
Resume and cover letter showing your experience and how you meet the role description’s focus capabilities. The ad does not specify page limits.
What to highlight
A difficult enquiry you resolved calmly, how you protected personal information and how you kept transactions accurate while serving several customers.
Temporary Administration Officer Level 2 – Taree
Temporary full-time and part-time opportunities
A first point of contact for people using Taree Community Health, with reception, appointment bookings, enquiries and accurate client records. The team provides workplace and system training; previous health experience is highly regarded. This could suit an organised receptionist or customer service professional who is comfortable learning new systems.
Application requirements and what to highlight
Application requirements
Prepare evidence addressing the position description’s essential requirements and selection criteria. Check the application form for the required attachments and response limits.
What to highlight
A busy service situation where you kept appointments or records accurate, helped someone understand what would happen next and managed competing requests calmly.
Client Services Officer – Sydney and Greater Sydney Local Courts
Talent pool for future full-time/part-time and ongoing/temporary roles
A court services talent pool covering customer enquiries, records, clerical work and courtroom support across Sydney and Greater Sydney. It is a useful option for people who can demonstrate strong service skills and confidence with technology. Successful applicants may be considered as vacancies arise over the next 12 to 18 months; a pool place does not guarantee a job offer.
Application requirements and what to highlight
Application requirements
Resume of up to three pages and cover letter of up to two pages addressing your fit and an example of excellent customer or client service.
What to highlight
An example where you understood someone’s needs, explained the process clearly and followed through on an accurate, timely outcome.
Customer Service & Admin Support Officer
Two Central West opportunities for office all-rounders who can combine frontline customer service with records, data entry, administration and basic financial processing. One role is ongoing in Molong and the other is a 12-month position in Cowra. Applicants with reception, member service, accounts support or general office experience may have useful examples for this role.
Application requirements and what to highlight
Application requirements
Resume of about 4 pages and a cover letter of about 2 pages.
What to highlight
A service example that also proves accuracy, confidentiality, confident system use and sensible escalation. Add financial processing evidence if you have handled payments, receipting or reconciliations.
Operations Support Officer Tax Debt
A Revenue NSW customer-operations role handling tax-debt enquiries, legislation and settlement discussions across several possible locations. It suits applicants with collections, banking, insurance, compliance or high-volume financial service experience. The brief cover letter should connect that experience to accurate decisions, professional calls and practical problem-solving.
Application requirements and what to highlight
Application requirements
Current resume and a brief, tailored cover letter.
What to highlight
A difficult account or debt matter where you interpreted rules, explained options clearly, negotiated an outcome and maintained accurate records.
Information & Enquiries Coordinator
A Grade 7/8 call-centre leadership role overseeing enquiries about early childhood education and care regulation. The role combines team coaching, complex service decisions, risk escalation, written advice and service improvement. The two pre-screening questions give experienced service leaders a direct way to show how they uphold standards and guide others through regulated work.
Application requirements and what to highlight
Application requirements
Five-page resume, two-page cover letter and two online pre-screening responses of up to 300 words each.
What to highlight
Leadership in a busy service environment, coaching through sensitive interactions, evidence-based escalation and a measurable improvement in consistency or service quality.
Choose a service example with a clear outcome
Show what the customer needed, what made the situation difficult and how you worked through it. A useful example might involve explaining a policy, resolving a complaint, protecting private information or finding an error before a transaction was completed. Include your decisions and the systems you used, as well as what happened for the customer.
Check the experience, eligibility and work-pattern requirements before applying. The leadership role needs evidence of supporting a team, and a talent-pool place means consideration for vacancies rather than a guaranteed appointment. Open the application form early and follow its exact document and response limits.
Plan the application before you write
Use any linked free Application Checklist to understand the submission, then check the official advert and role description. Our NSW Government recruitment guide explains the wider process, and the grade and salary guide can help you compare levels.
Found a role you want to apply for?
Choose examples you can substantiate and follow the employer’s application instructions. If you want Team 3Thirty to prepare your written application, share the vacancy and your experience through the Complete Government Application service.
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