This week’s admin and customer service shortlist brings together current roles across NSW Government, with several NSW Police Force opportunities and Department of Communities and Justice roles in correctional centre and client service settings.
The list is useful if you are comparing front-facing customer service, general administration, coordination and centre-based support roles. Pay close attention to the location, closing date and document limits, because similar job titles can have different application requirements.
In This Guide
- About NSW Government admin and customer service roles
- Moving from private sector admin or service into government
- Choosing the right role to apply for
- Customer Service Representative
- Customer Service Representative
- Talent Pool – Administrative Assistant
- Assistant Centre Admin Officer – Correctional Centres in Bathurst/Lithgow
- Customer Service Representative
- General Administrative Support Officer
- Talent Pool – Administrative Coordinator – Weapons & Ordnance Disposal Unit / Firearms Buyback
- Assistant Centre Administration Officer – Cessnock Correctional Complex
- Assistant Centre Administration Support Officer – Cessnock Correctional Complex
- Client Service Representative
About NSW Government admin and customer service roles
Admin and customer service roles in NSW Government are often the easiest roles to underestimate. The title can sound simple, but the panel is usually looking for evidence that you can work accurately, follow process, handle sensitive information and deal with people professionally when the situation is busy, emotional or unclear.
That matters in this shortlist because the roles sit in quite different environments. PoliceLink customer service needs calm enquiry handling and accurate report processing. Correctional centre administration needs confidentiality, procedural discipline and comfort working in a structured setting. Client service work with victims support needs empathy, resilience and careful document handling. The job title alone will not tell you which application is strongest for you.
Moving from private sector admin or service into government
If your background is retail, contact centre, reception, banking, insurance, hospitality, health admin, logistics or general office support, you may already have useful evidence for these roles. The shift is in how you explain it. A government application needs more than a list of tasks. It needs examples that show judgement, accuracy, fairness, confidentiality and service standards.
Translate private sector experience into public sector language without making it sound artificial. Customer complaints become evidence of de-escalation and clear communication. Updating CRM or booking systems becomes evidence of accurate records and process discipline. Working with vulnerable, frustrated or time-poor customers becomes evidence of respectful service under pressure.
Choosing the right role to apply for
Choose the role where your evidence is easiest to prove, rather than defaulting to the most familiar title. If your strongest examples are phone-based service, information capture and escalation, the PoliceLink roles may be a better fit. If your strongest examples are records, procurement, stores, filing or administration in a controlled workplace, the correctional centre roles may be easier to write well.
Before you start drafting, check the closing date, the document limits and whether the role asks for targeted questions. Where targeted questions are included, treat them as the core evidence task. The cover letter should support the same argument, but the targeted response is where the panel will often look for your clearest example.
Customer Service Representative
The Lithgow Customer Service Representative role sits within NSW Police Force PoliceLink and is suited to applicants who want community-focused contact work without Triple Zero emergency call taking. The practical work involves responding to and processing customer enquiries and reports, giving clear information and advice, and escalating matters when judgement or procedure requires it. Strong applications should show calm enquiry handling, accurate information processing, clear communication and an ability to recognise when an issue needs to be referred on. This temporary Clerk Grade 1/2 opportunity may be full-time or part-time, with salary listed at $75,728 to $82,329, and applicants need to prepare a resume and a cover letter of no more than two pages before the Sunday 5 July 2026 closing date.
Application requirements
- Cover letter, maximum 2 pages
- Resume
What to highlight
- Calm customer enquiry handling
- Accurate report and information processing
- Clear advice and communication
- Sound escalation judgement
Customer Service Representative
Based at Tuggerah, this NSW Police Force Customer Service Representative position supports PoliceLink customer service delivery for the Technology and Communication Services Command. Day to day, the role centres on responding to community enquiries and reports, processing information accurately, providing advice and escalating issues where appropriate, noting that this role does not undertake Triple Zero emergency call taking. It will suit applicants who can stay composed under pressure, communicate plainly with a broad range of customers and apply sound judgement when deciding what needs further action. For the application, focus the two-page maximum cover letter and resume on community service, accurate report processing, communication under pressure and escalation decisions, with applications closing Sunday 5 July 2026.
Application requirements
- Cover letter, maximum 2 pages
- Resume
What to highlight
- Community-focused customer service
- Accurate enquiry and report processing
- Clear communication under pressure
- Escalation and judgement
Talent Pool – Administrative Assistant
This NSW Police Force talent pool is for Administrative Assistant opportunities at Sydney Olympic Park, with potential ongoing or temporary full-time roles arising over the next 18 months. The work is broad command or business unit support, including administrative processing, customer and staff support, records handling and helping team members keep operations running efficiently. Applicants should use their evidence to show how they manage high-volume administration, competing deadlines, accuracy, confidentiality and service to internal or external customers. The application asks for a resume, a cover letter of no more than two pages and two targeted question responses of up to 500 words each, submitted online or as a separate document, by Sunday 5 July 2026.
Application requirements
- Cover letter, maximum 2 pages
- Resume
- 2 targeted question responses, maximum 500 words each
- Submit targeted question responses in the online text boxes or as a separate document
What to highlight
- High-volume administrative processing
- Competing deadlines and prioritisation
- Customer and staff support
- Accuracy, records and confidentiality
Assistant Centre Admin Officer – Correctional Centres in Bathurst/Lithgow
Corrective Services NSW is creating a talent pool for Assistant Centre Administration Officer roles in correctional centres within the Bathurst and Lithgow area. These Clerk Grade 1/2 roles provide administrative support in a correctional centre setting, with duties including accurate data entry, customer service, electronic filing and archiving, as well as support for procurement, payments and assets where required. The advertised salary is Clerk Grade 1/2, $75,727 to $82,328, plus employer’s contribution to superannuation and annual leave loading. This role will suit applicants who can work carefully in a sensitive operational environment, maintain confidentiality and integrity, and communicate professionally with staff and stakeholders. Applicants should prepare a cover letter and resume that demonstrate reliable records handling, attention to detail, sound judgement and service-focused administration before the Sunday 5 July 2026 closing date.
Application requirements
- Cover letter
- Resume
What to highlight
- Accurate data entry and records handling
- Confidentiality and integrity
- Customer service and stakeholder communication
- Procurement, payments and asset support
Customer Service Representative
The Parramatta Customer Service Representative role is a temporary full-time NSW Police Force opportunity for up to 18 months within Information Requests and Enquiries, InfoLink. The position handles urgent and non-urgent contacts and enquiries, provides information and advice in line with legislation, policy or procedures, and escalates issues when required. It is a strong fit for applicants who can manage changing priorities, tailor written communication to a specific audience and demonstrate sound judgement when applying rules or procedures to customer matters. The application requires a resume, a cover letter of no more than two pages and two targeted question responses of up to 500 words each, either in the online text boxes or as a separate document, with applications closing Sunday 12 July 2026.
Application requirements
- Cover letter, maximum 2 pages
- Resume
- 2 targeted question responses, maximum 500 words each
- Submit targeted question responses in the online text boxes or as a separate document
What to highlight
- Customer enquiry handling
- Written communication for a specific audience
- Applying policy, procedure or legislation
- Managing changing priorities
General Administrative Support Officer
Within Sydney City Police Area Command, the General Administrative Support Officer role provides the everyday clerical, receptionist and administrative services that help a busy command operate effectively. The practical focus is on quality service, front-line reception support, general administration, records accuracy and keeping tasks moving when priorities compete. Applicants should highlight examples of staying organised under pressure, dealing professionally with customers or staff, producing accurate work and following through on administrative requests. This temporary full-time Clerk Grade 1/2 role is available for up to 12 months, and the application calls for a resume, a two-page maximum cover letter and two targeted question responses of up to 500 words each by Sunday 12 July 2026.
Application requirements
- Cover letter, maximum 2 pages
- Resume
- 2 targeted question responses, maximum 500 words each
- Submit targeted question responses in the online text boxes or as a separate document
What to highlight
- General administration and clerical support
- Reception and customer service under pressure
- Managing competing priorities
- Accuracy, records and attention to detail
Talent Pool – Administrative Coordinator – Weapons & Ordnance Disposal Unit / Firearms Buyback
This NSW Police Force talent pool is for Administrative Coordinator roles connected with the Weapons and Ordnance Disposal Unit and Firearms Buyback, with opportunities noted for Londonderry and the Sydney metropolitan area. At Clerk Grade 7/8 level, the role oversees administrative and support services so business operations are delivered to agreed standards, with the talent pool intended to assist with flow-on effects of the Firearms Buyback. It will suit applicants who can coordinate operations, lead teams respectfully under pressure, maintain high integrity and accountability, and keep service quality on track in a sensitive environment. Applicants need a resume, a cover letter of no more than two pages and two targeted responses of up to 500 words each, submitted online or as a separate document, by Sunday 12 July 2026.
Application requirements
- Cover letter, maximum 2 pages
- Resume
- 2 targeted question responses, maximum 500 words each
- Submit targeted question responses in the online text boxes or as a separate document
What to highlight
- Administrative operations coordination
- Leading teams under pressure
- Integrity, accountability and confidentiality
- Service quality and agreed standards
Assistant Centre Administration Officer – Cessnock Correctional Complex
At the Cessnock Correctional Complex, this Assistant Centre Administration Officer role supports Corrective Services NSW through practical administration within a correctional centre environment. The advertised duties include accurate data entry, customer service, electronic filing and archiving, general administrative team tasks, and support that may involve procurement, payments, stores or records processes. Applicants should show they can handle sensitive information with confidentiality, communicate appropriately with stakeholders and maintain accuracy while working as part of a team. The advertised salary is Clerk Grade 1/2, $75,727 to $82,328, plus employer’s contribution to superannuation and annual leave loading. The role is temporary for up to 12 months at Clerk Grade 1/2, and applications require a cover letter and resume by Sunday 12 July 2026.
Application requirements
- Cover letter
- Resume
What to highlight
- Accurate data entry and records management
- Customer service and stakeholder communication
- Confidentiality, integrity and judgement
- Procurement, payments and stores support
Assistant Centre Administration Support Officer – Cessnock Correctional Complex
This Assistant Centre Administration Support Officer position at Cessnock Correctional Complex is a temporary role for up to 12 months within Corrective Services NSW. The work assists with recognised correctional administrative tasks across general administration, administrative support to identified staff, inmate records, warehousing and stores, and records management, following directions from the team. The advertised salary is Clerk General Scale, $44,231 to $71,777 pa, plus employer’s contribution to superannuation and annual leave loading. It is suited to applicants who are reliable, positive and careful with confidential information, and who can provide customer service and administrative support in a sensitive, structured setting. For the cover letter and resume, focus on accurate records work, teamwork, confidentiality, good judgement and staying effective when tasks or requests come in under pressure, with applications closing Sunday 12 July 2026.
Application requirements
- Cover letter
- Resume
What to highlight
- Accurate administration and records management
- Confidentiality in sensitive environments
- Customer service under pressure
- Teamwork and a positive work approach
Client Service Representative
The Client Service Representative role with the Department of Communities and Justice is based in Parramatta with hybrid arrangements and provides direct service and support to victims of crime. The work includes giving information, advice and referrals, processing applications for victims support, working in a trauma-informed way and contributing to the effective administration of the Victims Support Scheme. This role will best suit applicants who can combine empathy and professionalism with accurate document handling, confidence using computer systems and the ability to manage high-volume work against performance expectations. The application requirement listed is a cover letter, so use it to give clear evidence of trauma-informed client service, application processing, workload management and integrity before the Sunday 12 July 2026 closing date.
Application requirements
What to highlight
- Trauma-informed client service
- Accurate application and document processing
- High-volume workload management
- Computer system confidence
Need Help With One Of These Applications?
Before applying, compare the closing date, location, salary information and document limits for each role. Similar NSW Government job titles can still ask for different evidence, especially where targeted questions are included.
If you want help turning your experience into a stronger NSW Government application, Team 3Thirty can help you plan your CV, cover letter and targeted responses. Use the linked checklists to confirm what each application needs before you write.
If you want Team 3Thirty to help with a current application, request support here: https://team3thirty.com/request-application/.