Introduction
Victims Services is recruiting Client Service Advisors to provide information, referrals and support to victims of crime. The work includes complex enquiries and applications for support, so the strongest examples will combine empathy with accurate administration and sound professional boundaries. The advertisement describes ongoing full-time and part-time opportunities in Parramatta with hybrid working.
View the official job advertisement. Checked 16 October 2026.
Client Service Advisor role snapshot
| Role | Client Service Advisor |
| Organisation | Department of Communities and Justice, Victims Services |
| Location | Parramatta / hybrid |
| Employment | Ongoing part-time and full-time opportunities |
| Salary or grade | $102,936–$113,579 plus employer superannuation contribution and leave loading; Clerk Grade 5/6 |
| Job ID | 604098 |
| Closing date | 22 October 2026 at 11:59pm AEST as advertised; confirm the portal time |
Application requirements
- A cover letter of no more than two pages explaining how you meet the role requirements.
- An up-to-date resume of no more than five pages.
Use the two-page letter for a strong client-support example and a second example of accurate work in a high-volume setting. Show how you protect professional boundaries, resolve complex enquiries and coordinate the right support.
Role conditions and eligibility
- Availability to work within the 8:00am–6:00pm business hours.
- Reference checks; additional criminal-history or Working with Children screening may apply.
- Work can expose staff to sensitive and confronting information; wellbeing and professional boundaries matter
Focus capabilities in the role description
- Manage Self (Intermediate)
- Communicate Effectively (Adept)
- Commit to Customer Service (Adept)
- Work Collaboratively (Intermediate)
- Deliver Results (Intermediate)
- Technology (Intermediate)
Evidence to prepare
Use these suggestions to select strong examples from your own work. Make your actions, judgement and results clear.
| Evidence area | How to demonstrate it |
|---|---|
| Trauma-informed client support | Describe how you listened, avoided unnecessary repetition of sensitive information, explained options and referred or escalated appropriately. |
| Complex applications and first-contact resolution | Show how you checked the facts and rules, coordinated the right help and kept the client informed. |
| High-volume administration | Use an example where you prioritised competing matters, maintained accurate records and met service expectations. |
| Collaboration and improvement | Explain how you worked with colleagues to resolve a recurring problem or improve a procedure. |
A practical application structure
Our suggested structure keeps your evidence focused and easy for the panel to assess.
| Section | What to include |
|---|---|
| Opening | Summarise the client-service experience most relevant to vulnerable people and sensitive information. |
| Client example | Use a specific situation to demonstrate communication, judgement, boundaries and the outcome for the person. |
| Delivery example | Show accurate administration, teamwork and effective use of systems in a demanding setting. |
| Closing | Confirm the relevant availability and connect your experience to the advertised role requirements. |
Before you submit
Keep the letter within two pages and resume within five. The ad gives 22 October at 11:59pm and labels it AEST despite daylight saving; confirm the time in the employer portal and submit early. Its body describes ongoing opportunities, while the search metadata categorises the role as contract/temporary. Confirm the appointment offered with the hiring team.
Return to the official vacancy and open the linked role description for the final requirements check.
Help with your application
For help selecting examples and preparing the written documents around your own experience, request application support from Team 3Thirty.