Introduction
The Senior Digital Change Officer at the NSW Department of Education helps early learning providers and other stakeholders adopt new digital systems and processes. Two temporary opportunities are available until June 2028, based in Parramatta with flexible working. The work combines change planning, stakeholder engagement, communications and training within the Early Childhood Outcomes Division.
This guide explains how to apply for Senior Digital Change Officer, including the two pre-screening responses that accompany your documents. Choose examples where you helped people understand a change, prepare for it and use the new approach successfully. View the official job ad and read the role description before selecting your examples.
Your application includes a cover letter, resume and two short written answers. Each part should contribute useful evidence within its stated limit. The Department values authentic, personally written responses, so retain your own language, judgement and account of what you actually did.
In this guide
Senior Digital Change Officer role snapshot
| Organisation | NSW Department of Education, Early Childhood Outcomes Division |
|---|---|
| Location | Parramatta; flexible working |
| Positions | Two temporary opportunities until June 2028 |
| Salary | $133,348 to $146,945 plus superannuation and annual leave loading |
| Job ID | 602541 |
| Closing date | Sunday 25 October 2026 at 11:59pm |
| Official job ad | Senior Digital Change Officer |
Application requirements
- Resume, maximum five pages.
- Cover letter, maximum two pages, addressing the role requirements and capabilities.
- Answers to two pre-screening questions, maximum 300 words each.
The cover letter should establish your relevant change experience and suitability for the education setting. Reserve detailed adoption examples for the pre-screening answers, while ensuring each answer makes sense on its own. Use the question wording below when preparing those responses.
Pre-screening questions
- Provide an example of a time you worked with diverse stakeholders to support the implementation of a new process, system or program change. Outline the context, your role, the actions you took, and how your work contributed to effective adoption outcomes. (max. 300 words)
- Describe your experience delivering change management activities for a digital or transformation program. Outline your role in stakeholder engagement, communications, training, readiness or adoption activities, and the outcomes achieved. (max. 300 words)
Essential role requirements
You need a relevant qualification in change, project management or business and/or relevant years of experience, a valid Working with Children Check for paid employment, and Australian work rights. The role also requires demonstrated understanding of and commitment to the value of public education. Explain that commitment through your approach to the work, alongside clear confirmation of your eligibility.
Candidate evidence for Senior Digital Change Officer
These evidence areas reflect the experience and approach sought for the role. They provide practical guidance for choosing examples and do not replace the detailed role description.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Change delivery in digital or transformation programs | Describe the system or process change, the affected users and the activities you personally delivered to support adoption. |
| Stakeholder, communication and relationship management | Explain how you understood different needs, handled concerns and involved stakeholders in decisions or preparation. |
| Making complex change practical | Show how you turned technical or program information into usable guidance, training or support for the people affected. |
| Analysis, problem-solving and competing priorities | Identify a readiness problem or delivery risk, the evidence you assessed and how you prioritised an effective response. |
| Collaboration, adaptability and practical outcomes | Explain how you adjusted activities with program colleagues when feedback or circumstances changed. |
| Aboriginal Education Policy and NSW AECG Partnership Agreement | Demonstrate your knowledge and commitment, explaining how these responsibilities inform respectful engagement and quality outcomes for Aboriginal people. |
Example application structure for Senior Digital Change Officer
Prepare a cover letter that introduces your fit and separate answers that explain your change delivery in detail. The limits are two pages for the letter and 300 words for each pre-screening answer. The tables below show how to distribute your evidence across those components.
| Cover letter section | What to include |
|---|---|
| Opening | Introduce your digital change background and interest in supporting early childhood outcomes. |
| Relevant change practice | Summarise the scale and nature of your change work, including the audiences and program teams you supported. |
| Judgement and collaboration | Use a concise example of prioritising a readiness issue, adapting your approach and working with others to resolve it. |
| Education commitments | Explain your understanding of public education and the Department’s Aboriginal Education Policy and NSW AECG Partnership Agreement. |
| Eligibility and close | Confirm your qualification or experience pathway, paid-employment WWCC and work rights, then connect your contribution to practical adoption outcomes. |
Responses to pre-screening questions
Give each answer a clear beginning, an account of your actions and an outcome. Keep background brief enough to explain your decisions within 300 words. Where the same program informs both answers, give each response a distinct emphasis and include all information needed to assess it independently.
| Pre-screening question | What a strong response would include |
|---|---|
| Provide an example of a time you worked with diverse stakeholders to support the implementation of a new process, system or program change. Outline the context, your role, the actions you took, and how your work contributed to effective adoption outcomes. (max. 300 words) | Name the stakeholder groups and their differing needs. Explain your engagement, how you responded to concerns and the evidence that people adopted the change. |
| Describe your experience delivering change management activities for a digital or transformation program. Outline your role in stakeholder engagement, communications, training, readiness or adoption activities, and the outcomes achieved. (max. 300 words) | Describe your delivery responsibilities and the activities you selected. Connect communications, training or readiness work to a specific adoption outcome and explain how you assessed progress. |
What the panel will want to see in your examples
- Your personal responsibilities within the program team.
- Different stakeholder needs and how they shaped your approach.
- Guidance or training that made a digital change usable.
- Evidence of readiness, uptake or improved confidence.
- Reflection on what you adapted and why.
Before you submit
- Check the five-page resume, two-page letter and two 300-word limits separately.
- Answer every part of both pre-screening prompts in your own words.
- Address the education commitments and eligibility conditions.
- Submit by 11:59pm on Sunday 25 October 2026.
Revisit the official job ad and role description before submitting. Team 3Thirty can help you organise your evidence and review the clarity of your application through our application support, while keeping your experiences and personal judgement central.