Introduction
The Principal Two-Way Protocol Delivery Lead role in Hospitality and Racing leads a major change to NSW’s gaming machine network. The program will introduce a modern two-way communication protocol to support regulatory and harm-minimisation capabilities. It brings together technology, policy, regulation and industry through a temporary role of up to three years.
When planning how to apply for Principal Two-Way Protocol Delivery Lead, prepare a cover letter of no more than one page and an up-to-date resume of no more than five pages. The letter needs a carefully chosen program example with enough detail to show your leadership and delivery judgement. Explain the scale, stakeholders and outcomes without crowding the page with a long career summary.
Specialist technical teams support the program, while this position leads strategic delivery, relationships and change. Show how you have managed vendors, negotiated across diverse groups and coordinated policy, operational and technical work. Gaming knowledge or experience in a highly regulated environment will help you explain how you would approach the reform’s demands.
View the official job ad and keep its application instructions open while you plan.
Principal Two-Way Protocol Delivery Lead role snapshot
| Role | Principal Two-Way Protocol Delivery Lead |
| Organisation | Hospitality and Racing, Department of Creative Industries, Tourism, Hospitality and Sport |
| Location | Sydney |
| Employment | Temporary for up to three years, Clerk Grade 11/12 |
| Salary or remuneration | $154,231 to $178,369 per annum plus superannuation |
| Job ID | 602719 |
| Closing date | 11:59 pm, Wednesday 14 October 2026 |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Principal Two-Way Protocol Delivery Lead
- Cover letter, maximum one page
- Up-to-date resume, maximum five pages, detailing capabilities and experience relevant to the role
Use the single-page letter to explain one large-scale technology or reform program and the influence you exercised across stakeholders and vendors. Let the resume provide the supporting breadth of delivery and regulated-environment experience.
Candidate evidence for Principal Two-Way Protocol Delivery Lead
Lead the gaming network’s two-way protocol transition, coordinating industry, government, technology partners, vendors and internal teams through a complex reform program. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Large-scale technology or system implementation | Describe an organisation-wide or industry-wide program, your responsibility for delivery and the change it achieved. |
| Gaming or highly regulated environments | Explain how gaming technologies or regulatory obligations shaped a delivery decision in your previous work. |
| Stakeholder influence and negotiation | Show how you built agreement across senior executives, industry or government stakeholders with different interests. |
| Vendor and service-provider management | Describe a contract or provider-performance issue, the oversight you applied and the delivery outcome. |
| Collaboration across specialist functions | Explain how you aligned policy, operations, corporate, regulatory and technical contributions to keep a program moving. |
| Program controls and strategic judgement | Show how you balanced priorities, risks and dependencies, adapted to uncertainty and maintained the program’s reform objectives. |
Example application structure for Principal Two-Way Protocol Delivery Lead
The application requires a cover letter with a maximum of one page and an up-to-date resume with a maximum of five pages. Prioritise a program example that demonstrates several of the delivery and influence requirements together. The outline below helps you use the letter’s limited space for reform leadership, vendor oversight and program judgement.
| Application section | What to include |
|---|---|
| Opening and relevant setting | Introduce your large-scale technology or reform delivery background and gaming or regulated-environment experience. |
| Program delivery and industry influence | Explain one implementation, your responsibility and how you gained agreement across influential stakeholders. |
| Vendor oversight and cross-functional coordination | Show how you managed providers and aligned policy, operational and technical work. |
| Risks, dependencies and change | Describe a consequential delivery decision and how you kept the reform on course. |
| Closing | Connect your demonstrated experience to the two-way protocol transition and its regulatory purpose. |
Before you submit
Keep the cover letter within one page and the resume within five. Check that the letter shows strategic delivery and stakeholder leadership, and that your vendor and regulatory claims are supported by real work. Review the role description and submit by 11:59 pm on Wednesday 14 October.
Return to the official vacancy for the final document and deadline check.
Help with your Principal Two-Way Protocol Delivery Lead application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.