Introduction
The Oral Health Intake Officer role at Western NSW Local Health District is a contact-centre position in Dubbo. Intake Officers answer calls, understand patients’ needs and help connect them with oral health care across Western and Far West NSW. The role is based in an office and combines patient communication with administrative work and coordination with clinics and providers.
To plan how to apply for Oral Health Intake Officer, prepare a current resume and responses to the selection criteria. Read the criteria in the recruitment form and position description before choosing your examples. The required answers should show how you managed patient or customer contact while keeping records accurate and service arrangements clear.
The permanent part-time position is for 32 hours a week, starting at 8.15 am, with the weekly hours negotiated across four or five days. It suits someone who can listen carefully, stay organised and use computer systems while managing calls. Your evidence should explain how your communication and follow-up helped a person reach the appropriate service.
View the official job ad and keep its application instructions open while you plan.
Oral Health Intake Officer role snapshot
| Role | Oral Health Intake Officer |
| Organisation | Western NSW Local Health District |
| Location | Dubbo, Oral Health Intake Service |
| Employment | Permanent part-time, 32 hours a week |
| Salary or remuneration | $37.28 to $38.44 per hour plus superannuation and salary-packaging options |
| Job ID | 602378 |
| Closing date | 11:59 pm, Monday 12 October 2026 |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Oral Health Intake Officer
- Current resume
- Responses to the selection criteria
Open the recruitment form and position description to read the selection criteria and any response limits. No resume page limit is stated. A short introductory cover letter is optional only if the form allows one; prepare the required criteria answers first.
Role conditions and qualifications
- Permanent part-time work in Dubbo, 32 hours a week, with an 8.15 am start and hours negotiated across four or five days
- This is a targeted position under GSE Rule 26; all suitably qualified Aboriginal people are encouraged to apply, with affirmative action used where possible
Candidate evidence for Oral Health Intake Officer
Provide first-contact telephone intake for oral health services, record patient information and coordinate enquiries and care arrangements with clinical teams and providers. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Respectful telephone communication | Describe how you listened to a patient or customer, clarified their needs and explained the appropriate service or next step. |
| Accurate administrative work | Explain how you entered and checked information while handling enquiries, including how you prevented a recording error. |
| Organisation and multitasking | Show how you balanced calls, administrative tasks and follow-up during a busy period. |
| Composure with diverse callers | Use an interaction that required patience or reassurance to explain how you kept the conversation clear and supportive. |
| Coordination with service providers | Describe how you worked with a clinical team or another provider to resolve an enquiry or arrange a service. |
Example application structure for Oral Health Intake Officer
The application requires a current resume and answers to the selection criteria. No document or response limit is stated in the vacancy, so check the recruitment form before drafting. The outline below helps you prepare evidence to adapt to each actual criterion.
| Application section | What to include |
|---|---|
| Read each criterion first | Use the form’s exact criteria and limits to decide which example belongs in each response. |
| Patient or customer communication | Explain how you established the person’s needs and made the service options or next steps understandable. |
| Administrative accuracy | Describe your recording process, system use and checks while enquiries were being handled. |
| Busy-service organisation | Set out the competing calls or tasks, your priorities and the method you used to maintain follow-up. |
| Coordination and outcome | Identify the team or provider you worked with and explain the effect on the person’s access to a service. |
Before you submit
Answer every selection criterion in the recruitment form and follow any limits supplied there. Check that the resume supports your telephone service, computer and administrative experience. Confirm the Dubbo work pattern and keep the explanation of each example centred on your own actions and the patient or customer outcome.
Return to the official vacancy for the final document and deadline check.
Help with your Oral Health Intake Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.