Each week we scan the iWorkForNSW job board to surface the most compelling opportunities across the public sector. This bonus edition is devoted to NSW Government customer service roles — perfect if you have experience from retail, hospitality or contact centres and want to step into government.
Many of these positions only require you to translate skills you already have. You don’t need to start over — highlight your achievements in frontline service, administration, relationship management or problem‑solving and show how you’ve delivered great experiences for customers. If you’re unsure how to package your private‑sector experience for a government application, we’ve included a resource that can help.
If you’re new to government recruitment, explore our resources on writing a cover letter for government jobs, understanding the NSW public sector process and how talent pools work.
Jump to a Role
Client Service Officer – NSW Trustee & Guardian
The Estate Planning and Administration division is recruiting a Client Service Officer to help administer between 40–70 deceased estates. Based at Parramatta (Clerk Grade 3/4, $84,659–$92,701 pa plus super), the role is a full‑time temporary vacancy until June 2026 with hybrid working after three months.
You’ll interpret Wills and legal documents, submit court applications, correspond with banks and insurers, pay claims and prepare distributions, and build relationships with beneficiaries. Strong financial acumen, empathy and problem‑solving are essential, and you must be comfortable working with taxation, legal and professional teams to achieve quality outcomes.
- Complete the online application.
- Résumé (max 5 pages) and brief cover letter (max 2 pages) outlining your skills and suitability.
- Be willing to participate in a rotating phone roster (9am–5pm), have calls/emails monitored for quality assurance and work within the Flexible Working Hours Agreement.
Customer Service Officer – Local Land Services (Hunter)
Hunter Local Land Services (LLS) needs a friendly customer‑service professional to support landholders and community members in Scone. This ongoing part‑time role (22.8 hrs/week) is graded Administration & Clerical 2 with a salary from $66,943 pa plus super and leave loading.
You’ll be the first point of contact for landholders, farmers and stakeholders, juggling enquiries across agriculture, biosecurity, natural resource management and other LLS programs. Tasks include delivering quality customer service, supporting service delivery activities, contributing to regional plans and projects and participating in emergency responses.
- Current résumé (max 3 pages) and brief cover letter (max 2 pages) addressing your skills and experience.
Welcome Team Leader – Sydney Opera House
The Sydney Opera House is seeking a Welcome Team Leader to motivate, inspire and coordinate the Welcome Team. This part‑time ongoing role (32 hrs/week) pays a base wage of $39.09/hr plus a 17.5% scale penalty and 12% super contributions.
You’ll act as a dynamic brand ambassador, leading day‑to‑day operations and supporting your team to deliver exceptional service to visitors. Responsibilities include upselling the Opera House and its programs, maintaining positive relationships with stakeholders and assisting with performance management.
- Submit a cover letter and CV via the online portal.
- Answer two targeted questions: (1) What qualities or skills should a leader possess for this role? (2) Provide an example of a time you demonstrated effective leadership to resolve an issue.
Customer Service Officer – Communities & Justice
The Department of Communities and Justice is hiring a Customer Service Officer in Goulburn. This full‑time temporary role runs until 30 June 2026 and offers a Grade 1/2 salary of $75,728–$82,329 plus super and leave loading.
You’ll provide front‑line service at a Community Service Centre, supporting administrative functions and ensuring high‑quality service both in person and over the phone. Duties include reception, directing enquiries, supporting casework teams, data entry, record management and managing office supplies.
- Attach an up‑to‑date résumé (max 5 pages) and cover letter (max 3 pages) addressing two targeted questions.
- Answer: (1) an example of managing multiple administrative tasks with competing deadlines; (2) a time you provided high‑quality customer service to clients by phone or in person.
- Be prepared for pre‑employment checks (National Criminal History Record Check & Working with Children Check).
Customer Service Officer (Level 2) – Building Compliance NSW
The Department of Customer Service is recruiting a Customer Service Officer to support Building Compliance NSW. This ongoing, full‑time role (Clerk Grade 3/4) is based in Parramatta with hybrid work (minimum two days in the office). The salary is $84,659–$92,701 pa plus 12% super.
As part of the Building Compliance Support Team, you’ll manage the OC Audit shared inbox, answer enquiries about building compliance and levy matters, create and allocate CAS files, maintain spreadsheets and tracking systems and provide administrative support to the audit team.
- Up‑to‑date CV (no more than 5 pages) and a brief cover letter (2 pages) outlining how your skills and experience align with the role.
- Demonstrated ability to use the Microsoft Office suite, accuracy and attention to detail, excellent time‑management skills and the ability to adapt to competing demands.
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