If you currently work in customer service, hospitality, retail or any job where you help customers, you might be wondering if your skills transfer into the public sector. They do. In fact, excellent customer service is increasingly important in government as departments modernise how they deliver programs and interact with citizens. With many banks and private institutions closing physical branches and pushing people online, government remains one of the few places where people can speak to a real person when they need help. Your ability to communicate clearly, empathise with diverse clients and solve problems under pressure is exactly what governments need.
It’s about helping people navigate complex systems, understand their rights and feel respected when they reach out for support. Whether you’re answering calls about fines, helping families access health services or supporting victims through legal processes, every interaction matters. Below you’ll find a curated list of current government customer service jobs and guidance on how to apply.
Stop Dreaming and Start Applying
Thinking about applying doesn’t move you forward. Submitting applications does. If you’re scrolling through job boards, saving ads and waiting for the “perfect” role, you’re missing opportunities. Two candidates with identical backgrounds will have very different outcomes if one applies every few weeks and the other applies every few days. We don’t want you to be spraying your generic CV everywhere. What you need is a way to apply in volume while still making every application personal. Tailor your CV and cover letter, answer the targeted questions and keep going. One application is a lottery ticket. Ten tailored applications give you far more chances to land the right role.
Apply more without sacrificing quality. Secure ongoing expert support for your government applications — Start your Shortlist Plan.
Jump to a Role
- Customer Service Representative – NSW Police Force
- Customer Service Coordinator – Department of Planning, Housing & Infrastructure
- Customer Service Attendant (CSA) – Sydney Trains
- Rental Bonds Representative – Department of Customer Service
- Visitor Host – Powerhouse Museum
- Client Liaison Officer – NSW Police Force
- Service Centre Officer – HealthShare NSW
- Client Service Officer (Estate Planning & Administration) – NSW Trustee & Guardian
- Principal Client Service Officer (Estate Management) – NSW Trustee & Guardian
- Senior Client Services Officer – Court Services
- Assessment, Referral & Support – Legal Aid Commission
- Senior Client Service Officer – Housing Contact Centre
1) Customer Service Representative – NSW Police Force (Lithgow & Tuggerah)
The NSW Police Force’s Police Assistance Line (PAL) is recruiting multiple Customer Service Representatives across its Lithgow and Tuggerah contact centres. These ongoing full‑time and part‑time roles sit at Clerk Grade 1/2 and involve rostered shifts between 6:00 AM and 10:15 PM, seven days a week. Base salaries range from $75,728 to $82,329 plus 12 % superannuation and leave loading. You’ll handle non‑emergency calls from the community, take crime reports, answer general enquiries and help people who often call under stress. Training is provided and you’ll work in a supportive team environment where professionalism and empathy are essential.
- Submit your application via the online portal.
- Up‑to‑date CV (max 5 pages).
- Cover letter (max 2 pages) explaining why you want the role.
- Answer two targeted questions (up to 500 words each):
- Describe a time you worked under pressure and how you prioritised tasks to meet deadlines.
- Explain how you adjust your communication style to meet the needs of diverse callers.
2) Customer Service Coordinator – Department of Planning, Housing & Infrastructure
Based at the Sydney Olympic Park Aquatic Centre, this full‑time role supervises the daily operations of a busy venue that welcomes thousands of guests every week. You’ll coordinate front‑line staff, ensure compliance with safety standards and provide exceptional service to members, schools and event organisers. The salary starts around $54,300 plus super, and shift patterns run between 5:00 AM and 8:00 PM. After the initial training period you can work some days from home. A current First Aid and CPR certificate and Working with Children Check are essential.
- Apply online through I Work For NSW.
- CV and cover letter (no specified length; aim for a 3‑page CV and 2‑page cover letter using our template).
- Hold a current First Aid and CPR qualification.
- Provide details of your Working with Children Check and consent to a police check.
3) Customer Service Attendant (CSA) – Sydney Trains
Sydney Trains is seeking Aboriginal and Torres Strait Islander candidates for part‑time Customer Service Attendant roles across the metropolitan rail network. You’ll assist passengers with ticketing and platform enquiries, ensure safe boarding and provide up‑to‑date service information. The weekly pay rate is $1,342.80 (pro rata) including allowances, with shift work across days, nights and weekends. Training is provided and no formal qualifications are required beyond a genuine commitment to customer care.
- Apply online; no cover letter or targeted questions specified.
- If not specified, prepare a CV (3 pages) and a 2‑page cover letter to showcase your skills.
- Must identify as Aboriginal and/or Torres Strait Islander and be over 18 years of age.
- Be willing to undergo medical, drug and alcohol screening and a national criminal record check.
- Complete a medical assessment to confirm you can stand for long periods and work irregular hours.
4) Rental Bonds Representative – Department of Customer Service
Revenue NSW is recruiting multiple Rental Bonds Representatives (Clerk Grade 3/4) to join its Grafton contact centre. These full‑time, ongoing roles pay $84,659–$92,701 plus super and offer a hybrid arrangement where you’ll spend three days in the office and two days working from home. You’ll handle calls and emails from tenants, landlords and agents about bond lodgements and claims, ensure compliance with the Residential Tenancies Act and maintain accurate records. Shift work is not required.
- CV (max 5 pages).
- Cover letter (max 2 pages) outlining your skills and why you want to join Revenue NSW. Use our free cover letter template to structure your response.
- No targeted questions are listed, but preview the online form for any capability questions.
5) Visitor Host – Powerhouse Museum
The Museum of Applied Arts & Sciences (Powerhouse) is building a casual workforce of Visitor Hosts for its Sydney based museums. These temporary part‑time roles (up to four years) sit at Clerk Grade 1/2 with a salary package of around $93,313 (base salary $75,728–$82,329 plus super and leave loading). You’ll welcome visitors, deliver tours, sell tickets and retail products, and provide educational information about exhibitions. Rosters include weekends and evenings.
- Submit a CV and a cover letter via the online portal (no word limits provided; aim for a 3‑page CV and 2‑page cover letter).
- Be prepared to work across multiple sites and on weekends and evenings.
- Recruitment may create a talent pool for future roles.
6) Client Liaison Officer – NSW Police Force
This temporary full‑time role (Clerk Grade 3/4) based in Parramatta pays $84,659–$92,701 plus superannuation. You’ll liaise between the NSW Police Force and external agencies, ensuring victims of crime and other stakeholders receive timely information and support. Duties include negotiating with partner organisations, maintaining case files and escalating complex issues to supervisors.
- Apply online.
- Up‑to‑date CV.
- Cover letter (max 2 pages) addressing two targeted questions (500 words each):
- Describe a time when you negotiated with an external agency to maximise information or cooperation. What was the outcome?
- Provide an example where you had to manage competing priorities. How did you organise your workload and what was the result?
7) Service Centre Officer – HealthShare NSW
HealthShare NSW is seeking Service Centre Officers (Administration Officer Level 4) for a temporary full‑time assignment of up to eight months. Based on the Mid North Coast (including Port Macquarie), these roles pay $75,176.79–$76,897.64 plus 12 % super. You’ll answer inbound calls and emails from health staff, record requests in the CRM and ensure tasks are completed within service level agreements. Flexibility, hybrid working and a supportive team culture are offered.
- Submit a resume and complete the online application.
- Respond to two targeted questions:
- Describe a difficult customer service situation you have dealt with and how you resolved it.
- Provide an example of when you were running out of time at the end of your shift but still had important tasks to complete. What did you do?
- Complete the NSW Health OASV declaration form if applicable.
8) Client Service Officer (Estate Planning & Administration) – NSW Trustee & Guardian
NSW Trustee & Guardian is building a talent pool of Client Service Officers to support its Estate Planning and Administration teams. These temporary roles at Clerk Grade 3/4 pay $84,659–$92,701 plus super and are based in Parramatta with a hybrid model after training. You’ll answer phone and email enquiries about wills, estate administration and trust management, assist with document preparation and maintain accurate records in a specialised case‑management system.
- Submit an online application, attaching a CV (max 5 pages).
- Brief cover letter (max 2 pages) outlining your skills and motivation. Use our cover letter template for guidance.
- No targeted questions are listed. Prepare strong examples of your customer service and administrative skills.
9) Principal Client Service Officer (Estate Management) – NSW Trustee & Guardian
NSW Trustee & Guardian is filling multiple ongoing and temporary positions for Principal Client Service Officers. These senior roles (Clerk Grade 7/8) pay $113,574–$125,720 plus super and leave loading. Based in Parramatta with hybrid working, you’ll manage complex estate cases, lead a small team and ensure services align with legislation and policy. You’ll also mentor junior staff and contribute to organisational improvements.
- Up‑to‑date CV (max 5 pages).
- Cover letter (max 2 pages).
- Responses to two targeted questions:
- Provide an example of a complex case requiring detailed analysis before you made a recommendation. How did you approach it and what was the outcome?
- How do you track team performance and ensure it aligns with organisational performance frameworks?
- Submit via the online portal (do not email applications).
10) Senior Client Services Officer – Court Services
The Department of Communities & Justice is establishing a talent pool for Senior Client Services Officers across courts in Sydney’s CBD and the Greater Sydney region. These roles (Clerk Grade 3/4) pay $84,659–$92,701 plus super and leave loading and may be full‑time or part‑time, temporary or ongoing. You’ll manage front‑of‑house functions in courts, assist registrars and support people navigating the justice system.
- Up‑to‑date resume (max 5 pages).
- Cover letter (max 3 pages) responding to two targeted questions (500 words each):
- Describe a time when you provided quick and thorough service in response to a customer’s request or problem. What did you do and what was the outcome?
- Describe a situation where you recognised a process or operational improvement was needed. How did you initiate and implement change, and how did you measure success?
- Submit your application online before the closing date.
11) Assessment, Referral & Support – Legal Aid Commission
The Legal Aid Commission is recruiting two Assessment, Referral & Support officers (Clerk Grade 5/6) for its Sydney city office. Paying $99,938–$119,271 plus super and leave loading, these ongoing full‑time roles triage referrals, engage with clients in post‑sentence programs and coordinate wrap‑around services. You’ll work closely with criminal lawyers and social support agencies to identify risks, connect clients to services and monitor compliance.
- Resume (max 5 pages).
- Cover letter (max 2 pages) addressing two targeted questions:
- Share an example of when you handled multiple referrals or client enquiries involving people from diverse backgrounds. How did you organise your workload to ensure each client received appropriate support?
- Describe a time when you supported a client who was experiencing heightened emotional distress. How did you respond and what steps did you take to ensure their safety and wellbeing?
- Submit via I Work For NSW by 11:59 PM on 15 March 2026.
12) Senior Client Service Officer – Housing Contact Centre
The Department of Communities & Justice is recruiting a Senior Client Service Officer for its Housing Contact Centre. This ongoing full‑time position (Clerk Grade 5/6) pays $99,398–$110,271 plus super and is based in Parramatta, with occasional travel across NSW. You’ll coach and mentor a team of client service officers, handle escalated calls about housing support and identify process improvements that enhance service delivery.
- Cover letter (max 2 pages) explaining how your experience meets the role requirements.
- CV (max 5 pages).
- No targeted questions are specified, but start your application early to preview the online form.
Apply More Without Sacrificing Quality
Stop guessing and start submitting. Our Shortlist Plan is designed for job seekers who want to increase their applications without compromising on quality.
What you get:
- Ongoing support from experts who specialise in government applications.
- No limit on the number of applications we can prepare and help you submit.
- The fastest way to land interviews — more high‑quality applications mean more chances.
