The Manager Records and Information, Clerk Grade 9/10, Wollongong at NSW State Emergency Service sets the strategic direction for records and information management across the agency. The role assesses maturity, strengthens compliance and leads practical improvements for a workforce that includes staff and more than 10,000 volunteers.
This guide explains how to apply for Manager Records and Information, Clerk Grade 9/10, Wollongong. The application asks for a one-page cover letter, a four-page resume and two separate targeted responses, so your evidence needs to be planned across the documents.
View the official job ad before writing. This is an ongoing full-time role based in Wollongong, with flexible and hybrid working arrangements available.
The targeted questions test technical leadership and change influence. Keep the cover letter focused on your interest and overall fit, then use each question to give the panel a detailed example of your records-management practice.
Your application checklist
- Manager Records and Information, Clerk Grade 9/10, Wollongong role snapshot
- Application requirements for Manager Records and Information, Clerk Grade 9/10, Wollongong
- Evidence to include in your Manager Records and Information, Clerk Grade 9/10, Wollongong application
- How to structure the cover letter and targeted responses
- Help with your Manager Records and Information, Clerk Grade 9/10, Wollongong application
Manager Records and Information, Clerk Grade 9/10, Wollongong role snapshot
| Role title | Manager Records and Information, Clerk Grade 9/10, Wollongong |
|---|---|
| Organisation | NSW State Emergency Service |
| Location | Wollongong, with hybrid work |
| Job reference | 493807 |
| Work type | Ongoing full-time |
| Grade and salary | Clerk Grade 9/10, $133,348 to $146,945 plus superannuation |
| Closing date | 13 September 2026 at 11:55pm |
| Official job ad | View and apply |
Application requirements for Manager Records and Information, Clerk Grade 9/10, Wollongong
The NSW SES asks for three separate attachments. Keep the cover letter short and compliant, give each targeted response its own complete example and use the resume to show the scale of the functions and systems you have led.
- Cover letter responding briefly to the essential requirements and your interest, maximum 1 page
- Responses to 2 targeted questions, maximum 1 page per answer, submitted as separate attachments
- Up-to-date resume, maximum 4 pages
The one-page cover letter should introduce your records leadership and explain why the NSW SES setting appeals. Reserve the fuller compliance and change examples for the question responses.
Evidence to include in your Manager Records and Information, Clerk Grade 9/10, Wollongong application
The role’s essential requirements are demonstrable knowledge and experience rather than binary qualifications or licences. They belong at the centre of your written evidence.
| What the role needs | How to show it |
|---|---|
| Corporate records and information management | Show the scale of the function, systems or information environment you led and how your work improved maturity. |
| State Records Act and associated standards | Explain how you translated legislative or standards-based obligations into policies, controls, disposal practices or staff guidance. |
| Recordkeeping compliance | Use evidence of audits, monitoring, risk treatment or remediation that improved compliance and could be measured. |
| Engagement, collaboration and negotiation | Describe how you built support with business owners, executives, technology teams or operational users who had different priorities. |
| Records initiatives and change leadership | Give an example of designing and implementing an initiative, managing resistance and embedding the new process in normal work. |
| Project and performance management | Show how you planned delivery, monitored risks and reported progress for a records or information-management improvement. |
How to structure the cover letter and targeted responses
The application requires a one-page cover letter, two one-page targeted responses and a four-page resume. Each attachment needs a distinct purpose. The structure below keeps the letter concise and gives the detailed examples to the questions.
How to build the cover letter
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Introduce your records and information-management leadership and your interest in supporting the NSW SES. |
| Strategic fit | Summarise your experience improving maturity, governance and compliance across a complex organisation. |
| Leadership approach | Briefly explain how you work with operational users, executives and technical teams to embed sound recordkeeping. |
| Transition statement | Direct the panel to the targeted responses for detailed compliance and change examples. |
| Closing paragraph | Connect your experience with reliable information for staff, volunteers and community-serving operations. |
How to answer the targeted questions
Use separate examples where possible. Make the organisation, compliance issue and your authority level clear early, then explain the actions you personally led.
| Targeted question | What a strong response would include |
|---|---|
| Please outline your experience leading records and information management, including developing and implementing compliant recordkeeping strategies, improving governance frameworks, and ensuring compliance with legislative and regulatory requirements. | Describe the function or transformation you led, the legislation and standards involved, the strategy or governance changes introduced, and the evidence that compliance or maturity improved. |
| Describe an example of when you have been involved in influencing change in business processes to improve compliance with records and information management obligations. | Use a specific process change. Explain the original risk, the stakeholders involved, how you influenced agreement, the implementation steps and the way you measured adoption or compliance. |
What strong records-management evidence looks like
- Detailed knowledge of recordkeeping law and standards applied in practice
- Your authority and personal contribution to strategy or governance changes
- Evidence that stakeholders changed their processes or behaviour
- Controls, reporting or measures that demonstrate stronger compliance
- Clear judgement about risk, priorities and sustainable implementation
Help with your Manager Records and Information, Clerk Grade 9/10, Wollongong application
Check that the two answers cover different evidence. One can establish the breadth of your records leadership, while the other should take the panel closely through a business-process change and its compliance result.
For help selecting and writing those examples within the page limits, request a Complete Government Job Application. Review the official job ad before uploading all three attachments.