The Information & Enquiries Coordinator at the NSW Early Learning Commission leads the day-to-day work of a service delivery team handling enquiries about early childhood education and care regulation. Based in Parramatta, the role combines call-centre leadership, coaching, risk-based decisions, written advice and service improvement.
This guide explains how to apply for Information & Enquiries Coordinator and how to plan the two pre-screening responses. The application includes a five-page resume, a two-page cover letter and two online answers of up to 300 words each.
The questions focus on standards and regulated service. One asks how you helped others follow legislation or a code of conduct. The other asks how you addressed a colleague’s service performance. Choose examples that show clear expectations, proportionate action and a practical result for customers, the team or the organisation.
View the official Information & Enquiries Coordinator vacancy before preparing your application.
In This Application Checklist
- Information & Enquiries Coordinator role snapshot
- Application requirements
- Candidate evidence to prepare
- Example application structure
- Before you submit
Information & Enquiries Coordinator Role Snapshot
| Role title | Information & Enquiries Coordinator |
|---|---|
| Organisation | NSW Early Learning Commission, Department of Education |
| Location | Parramatta, with flexible working arrangements available |
| Job reference | 15386-44409317 |
| Work type | Ongoing full-time |
| Grade and salary | Clerk Grade 7/8, $116,981 to $129,492 plus superannuation and annual leave loading |
| Closing date | Monday 14 September 2026 at 11:59pm |
| Official vacancy | View the official job ad |
NSW Government Application Requirements
The cover letter and pre-screening responses need to work together. Use the letter to show your broader leadership fit, then give each online response one specific example with enough detail to demonstrate your judgement and impact.
Application Requirements For Information & Enquiries Coordinator
- Resume, maximum 5 pages
- Cover letter, maximum 2 pages
- Responses to 2 pre-screening questions in the online application, maximum 300 words per response
Pre-Screening Questions
- When have you had to assist others to adhere to legislation or a code of conduct? What happened? How was it resolved?
- Describe a time when one of your colleagues was not providing service according to the division’s standards. What did you do and what was the outcome?
NSW Government Candidate Requirements
This role needs a leader who can maintain customer service standards in a regulated, high-volume environment. The most useful examples will show how you coach people, assess risk, escalate serious matters and use evidence to improve service.
Candidate Requirements For Information & Enquiries Coordinator At NSW Early Learning Commission
| Evidence area from the role | How to demonstrate it |
|---|---|
| Leading a high-volume service team | Explain the team, demand and service standard, then show how you allocated work, monitored quality and supported delivery. |
| Coaching complex customer interactions | Use an example where you helped a team member prepare for or recover a sensitive conversation and improved the service response. |
| Risk-based decisions and escalation | Describe the issue, the risk you assessed, the action or escalation you selected and how you documented the decision. |
| Clear advice and correspondence | Show how you converted legislation, policy or complex information into accurate guidance for staff or stakeholders. |
| Performance data and service improvement | Use evidence of a trend you identified, the process change you introduced and the measurable improvement that followed. |
Essential Role Requirements
- Current and valid Working with Children Check clearance for paid employment.
- Demonstrated understanding of and commitment to the value of early childhood education and care.
Example Application Structure For Information & Enquiries Coordinator
This application requires a two-page cover letter plus two pre-screening responses of up to 300 words each. The letter should establish your leadership across service quality, risk and improvement, while the online answers provide direct evidence for the two assessed scenarios. The tables below show how to keep the parts distinct and connected.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role and summarise your experience leading regulated customer or enquiry services. |
| Service leadership and coaching | Give a concise example of improving consistency, confidence or quality across a team. |
| Risk and stakeholder advice | Show how you assessed a serious issue and provided clear guidance to the people involved. |
| Data and improvement | Explain a trend, performance issue or process weakness you identified and improved. |
| Closing paragraph | Connect your leadership approach to safe, high-quality early childhood education and care services. |
Responses To Pre-Screening Questions
With a 300-word maximum, begin close to the problem and keep organisational background brief. Use most of the response for your judgement, conversations and actions, then finish with a specific outcome.
| Pre-screening question | What a strong response would include |
|---|---|
| When have you had to assist others to adhere to legislation or a code of conduct? What happened? How was it resolved? | Name the obligation, explain the gap you found, show how you gave practical guidance and state how compliance or conduct improved. |
| Describe a time when one of your colleagues was not providing service according to the division’s standards. What did you do and what was the outcome? | Define the service standard, explain how you confirmed the issue, outline the coaching or management action and give the resulting change in behaviour or service. |
What The Hiring Team Will Want To See In Your Examples
- Clear leadership action rather than broad responsibility statements
- A sound understanding of service standards and regulated work
- Calm handling of sensitive or serious matters
- Coaching that changes behaviour or improves service quality
- Evidence-based decisions and measurable improvement
Before You Submit
- Keep the resume within 5 pages and the cover letter within 2 pages.
- Keep each pre-screening response within 300 words.
- Use separate examples unless one situation genuinely provides enough distinct evidence for both questions.
- State your personal leadership actions and the service outcome.
- Confirm your paid Working with Children Check details are current.
Check the official Information & Enquiries Coordinator vacancy before submitting. If you want help shaping the two-page letter or the short pre-screening responses, you can request professional application support.