The Shared Services Support Officer at Transport for NSW works in a procurement shared-services contact centre in Dubbo. The role responds to internal and external customer enquiries across several channels, resolves issues at first contact and processes transactions accurately. View the official job ad.
This guide explains how to apply for Shared Services Support Officer when the public listing does not set out specific upload documents. Your application should show customer service in a fast-moving environment, confident use of several systems and the care needed to complete transactions correctly.
The position is full-time and based on site. Check the application portal before submitting because Transport may add screening questions or document instructions after you select Apply.
Shared Services Support Officer role snapshot
| Role detail | Information |
|---|---|
| Role | Shared Services Support Officer |
| Organisation | Transport for NSW |
| Location | Dubbo, on site |
| Job reference | 596498 |
| Work type | Full-time |
| Salary | Not listed in the public ad |
| Closing date | Wednesday 2 September 2026 |
| Official role | View the official job ad |
Application requirements for Shared Services Support Officer
NSW Government applications are screened against the stated submission requirements. Prepare each requested document in the required format and keep eligibility conditions separate from the written evidence.
- The public listing does not specify application documents
- Prepare a tailored two-page cover letter and current resume unless the portal gives different instructions
- Complete any screening questions shown in the Transport application portal
Essential role requirements
- Ability to work on site in Dubbo
Check the official job ad and the online application before submitting in case the portal includes an additional instruction.
Candidate evidence for Shared Services Support Officer
Use examples that show your decisions, actions and results in a setting close to this work. The following evidence areas are grounded in the role responsibilities and applicant requirements.
| Evidence area | How to demonstrate it |
|---|---|
| First-contact resolution | Describe how you clarified an enquiry, used the right information and resolved it without unnecessary hand-offs. |
| Accurate transaction processing | Show how you checked details, followed controls and corrected an error before it affected the customer or supplier. |
| Multiple systems | Explain how you moved between systems while keeping records complete and the customer conversation on track. |
| KPI-driven service | Use evidence that connects volume, quality and customer outcomes rather than quoting targets alone. |
Example application structure for Shared Services Support Officer
Build the written application around the requested format and the strongest evidence for this role. Keep within every stated limit. The table below shows a practical order for the cover letter.
| Section | What to include |
|---|---|
| Opening | Connect your contact-centre, shared-services or high-volume customer experience to the Dubbo role. |
| Service example | Show how you resolved a difficult enquiry with empathy, clear communication and ownership. |
| Accuracy example | Explain how you processed a transaction across several systems and protected data quality. |
| Closing | Confirm your availability for the on-site arrangement and direct the reader to your strongest relevant experience in the resume. |
What the panel will want to see in your examples
- A clear example of resolving an enquiry at first contact
- Evidence of accurate processing across multiple systems
- Calm communication during conflict or confusion
- A practical understanding of volume, quality and service measures
Before you submit
Check that every requested document is attached, every limit is met and each example makes your own contribution clear. Confirm the closing date and any additional portal questions before you press submit.
You can use the NSW cover letter template to shape your first draft. If you want an experienced government hiring manager to prepare the full application, request application support from Team 3Thirty. You can also return to the official job ad when you are ready to apply.