The Reception and Administration Officer/Typist at South Eastern Sydney Local Health District works across the reception desk, administrative systems and sensitive patient information. The role can also involve transcribing imaging reports approved by radiologists, so careful listening and data accuracy sit alongside day-to-day customer service. View the official job ad.
The main application task is a detailed response to three selection questions. Use a different example for each one so the panel can see how you handled an unhappy customer, clarified an uncertain enquiry and protected accuracy during data entry. A short cover letter can introduce your overall fit if the portal accepts another document.
Choose examples from health, reception or another busy service setting where confidentiality and follow-through mattered. The full-time Eastern Sydney role pays $73,915.12 to $76,218.80 plus superannuation.
In This Guide
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Application help
Reception and Administration Officer/Typist Role Snapshot
| Role title | Reception and Administration Officer/Typist |
|---|---|
| Organisation | South Eastern Sydney Local Health District |
| Job location | Eastern Sydney |
| Job reference number | REQ683300 |
| Work type | Full-time |
| Total remuneration package | $73,915.12 to $76,218.80 plus superannuation |
| Closing date | Sunday 16 August 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Selection responses are assessed as evidence. Answer every part of each question, keep to any portal limit and use completed examples with clear outcomes.
Application Requirements For Reception and Administration Officer/Typist
- Detailed responses to 3 selection questions
Selection questions
- Describe a time when you worked in a busy, customer-facing administrative role where you have had to deal with an unhappy customer. What were their issues/concerns, and how did you provide a resolution that met their needs?
- Give a specific example of a situation where you had to respond to a complex enquiry where you were provided with incomplete or unclear information. What was the scenario, the steps you took, and the final outcome?
- Detail a scenario you have experienced which shows your ability to maintain high levels of accuracy in data entering sensitive information in a busy work environment. How did you balance the conflicting needs of speed vs accuracy?
Essential role requirements
- Valid Australian work rights
- Meet NSW Health occupational screening and vaccination requirements
NSW Government Candidate Requirements
Your examples should show safe handling of health information, calm service and dependable accuracy in a high-volume environment.
Candidate Requirements For Reception and Administration Officer/Typist At South Eastern Sydney Local Health District
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Transcribe approved imaging reports when required | Show accurate typing, terminology checking, confidentiality and escalation of unclear content. |
| Support a high-volume outpatient and outreach service | Explain how you controlled workload and maintained service during busy periods. |
| Provide high-level customer service through effective communication | Use a difficult interaction and show listening, explanation, boundaries and resolution. |
| Meet health-service accuracy and compliance expectations | Show how you protected sensitive data and followed required processes. |
Example Application Structure For Reception and Administration Officer/Typist
The application uses dedicated selection-criteria responses. Check the portal for the maximum length of each answer. The table below shows the evidence each response needs.
| Criterion | What a strong response would include |
|---|---|
| Unhappy customer | The concern, your communication, the practical resolution and the final service outcome. |
| Complex enquiry with unclear information | How you clarified facts, checked an authoritative source, communicated and resolved the enquiry. |
| Accurate sensitive data entry | The workload, accuracy controls, confidentiality steps and timely result. |
What The Panel Will Want To See In Your Examples
- Calm customer communication.
- Structured investigation of unclear information.
- Accurate handling of sensitive data.
- Sound escalation and checking.
- A clear result for the patient or service.
Help With Your Reception and Administration Officer/Typist Application
Use a one-page cover letter if the portal permits it. For help writing the criteria, request professional application support. Check the official advertisement before submitting.