This guide walks through the application task for the General Administrative Support Officer role with NSW Police Force in the South Sydney Police Area Command. The role is a practical administration and receptionist position, with a clear focus on quality service to commands and business units.
For applicants working out how to apply for General Administrative Support Officer, the written task is more detailed than a simple cover letter. View the official job ad, then prepare a two-page cover letter, resume and two targeted question responses.
This is a good fit for applicants with reception, clerical, customer service, records, office support, police support, court support or general administration experience. Because the role sits inside NSW Police, your examples should also show discretion, accuracy and calm judgement.
In This Guide
- General Administrative Support Officer role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Help with your application
General Administrative Support Officer Role Snapshot
| Role title | General Administrative Support Officer |
| Organisation | NSW Police Force |
| Agency | NSW Police Force |
| Location | Mascot and Redfern |
| Job reference | 0000BBM7 |
| Work type | Temporary full-time up to 20 July 2027 |
| Salary or grade | Clerk Grade 1/2, $75,728 to $82,329 |
| Closing date | Monday 20 July 2026 at 9:59am |
| Official job ad | View the official job ad |
NSW Government Application Requirements
NSW Government applications are screened against the written instructions first. The right documents, page limits and written responses matter because they help the panel decide whether your application should move forward for detailed assessment.
Application Requirements For General Administrative Support Officer
For this role, prepare the following written material:
- Cover letter, maximum 2 pages
- Up-to-date resume
- Response to Target Question 1, maximum 500 words
- Response to Target Question 2, maximum 500 words
Keep eligibility checks and work conditions separate from your written evidence:
- Australian citizen, permanent resident of Australia or New Zealand citizen
- National Police criminal history check
- Ability to obtain and maintain a NSW Police security clearance
Before submitting, check the online form and the official role page for current upload fields, closing date and any final instructions.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience and behaviours your examples need to prove. For this role, your application should focus on practical evidence rather than broad statements.
Candidate Requirements For General Administrative Support Officer At NSW Police Force
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Customer service under pressure | Choose a specific enquiry, complaint, queue, phone call or reception issue where you stayed calm, clarified the customer’s need and reached a useful outcome. |
| Technology-enabled service | Show the systems, databases, registers, inboxes or digital tools you used and how they helped you give accurate service. |
| General administration and reception | Use examples from reception, records, correspondence, bookings, data entry, filing, customer counters or business-unit support. |
| Discretion and confidentiality | Explain how you handled sensitive information, personal details or formal records without losing accuracy or privacy. |
| Supporting a command or busy team | Show reliability, teamwork and the ability to keep clerical work moving when priorities shift. |
Example Application Structure For General Administrative Support Officer
This application needs a two-page cover letter, resume and two targeted question responses. Use the cover letter for fit and role context, then use each targeted response for one detailed example.
| Application section | What to include |
|---|---|
| Opening | State the role, location and agency, then connect your background to NSW Police Force. |
| Customer service under pressure | Choose a specific enquiry, complaint, queue, phone call or reception issue where you stayed calm, clarified the customer’s need and reached a useful outcome. |
| Technology-enabled service | Show the systems, databases, registers, inboxes or digital tools you used and how they helped you give accurate service. |
| General administration and reception | Use examples from reception, records, correspondence, bookings, data entry, filing, customer counters or business-unit support. |
| Discretion and confidentiality | Explain how you handled sensitive information, personal details or formal records without losing accuracy or privacy. |
| Checks and conditions | Confirm these separately from your capability examples: Australian citizen, permanent resident of Australia or New Zealand citizen; National Police criminal history check; Ability to obtain and maintain a NSW Police security clearance. |
| Closing | Finish with one sentence about why the role fits your administration, service or public-sector motivation. |
Responses To Targeted Questions
Each targeted response should use one clear example. Keep the answer specific, explain the action you personally took and finish with the result.
| Targeted question | How to approach it |
|---|---|
| Describe a customer service issue that you have been required to resolve under pressure. How did you approach the issue, what steps did you take to address the customer’s needs, and what was the outcome? | Use a customer service example with pressure, complexity or a risk of delay. Set up the situation briefly, then spend most of the response on your actions and the outcome. |
| Demonstrate how your skills, including the use of technology, enable you to provide quality customer service. | Use an example that proves the exact skill being tested. Explain the tools, priorities, checks or decisions you used, then show what improved for the customer, team or process. |
What The Panel Will Want To See In Your Examples
- A specific situation, not a general claim about your strengths
- The action you personally took and the decision you made
- How you communicated with customers, patients, visitors, staff or stakeholders
- How you kept information accurate, confidential and useful
- The result for the customer, patient, team, service or workplace process
Help With Your General Administrative Support Officer Application
If you want to prepare the application yourself, start by mapping your best examples against the evidence areas above and use the free NSW cover letter template to keep the structure clear.
If you want practical help turning your experience into a stronger written application, Team 3Thirty can help with the cover letter, resume alignment and any targeted or selection criteria responses. You can request application support here.
Before you submit, return to the official job ad and check the closing date, role description and online application form.