This guide supports applicants for the Principal ICT Solutions Architect role with the Department of Customer Service, working in the Long Service Corporation’s newly established Digital and Program Delivery team.
For this application, focus on your ability to lead enterprise-level ICT solution design for complex environments, with secure, scalable and cost-effective architecture that supports business objectives and long-term technology direction.
Build your application around clear evidence of architecture leadership, cloud and integration choices, security and risk judgement, strong documentation, and your ability to influence executive, business and technical stakeholders.
View the official job ad before you start writing, then use this guide to plan how to apply for Principal ICT Solutions Architect with clear evidence.
Contents
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Help with your application
Principal ICT Solutions Architect Role Snapshot
| Role title | Principal ICT Solutions Architect |
| Organisation / Entity | Department of Customer Service |
| Job location | Sydney City |
| Job reference number | req48955 |
| Work type | Full-Time |
| Total remuneration package | $154,231 to $178,369 per year |
| Closing date | Monday 6 July 2026 |
| Official job ad | View the official job ad |
The Principal ICT Solutions Architect role supports the Long Service Corporation as it manages portable long service schemes and prepares for the community services industry scheme. Day to day, the work is enterprise architecture in action: developing frameworks and reference models, designing solutions for complex ICT systems, translating business needs into secure and cost-effective designs, and explaining architecture decisions to technical and executive audiences. The role also requires attention to compliance, security standards, integration patterns and emerging technology choices. It suits experienced architects who can bring structure to complex delivery work and influence stakeholders across business, project and technical teams.
NSW Government Application Requirements
Application requirements matter because NSW Government recruitment panels use them to check whether an application is complete, compliant and relevant. Your documents need to follow the requested format, and your examples need to show the evidence behind your claims.
Application Requirements For Principal ICT Solutions Architect
- Tailored two-page cover letter recommended
- Current CV or resume
Use the application requirements below as a compliance checklist before you submit. The written application needs to be easy for the panel to assess and clearly connected to the work described for this role.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience and behaviours the hiring team will look for in your examples. For this role, your application should make it easy to see how your past work connects to the setting, systems, customers, risks and responsibilities in the position.
Candidate Requirements For Principal ICT Solutions Architect At Department of Customer Service
| Enterprise architecture and solution design | Use examples where you developed architecture frameworks, reference models or solution designs for complex ICT systems. Show the scale of the environment, the business problem, key design decisions and how the solution supported long-term strategy. |
| Cloud, integration and modern application architecture | Point to work involving Azure, AWS, integration patterns, APIs, data flows or modern application platforms. Explain why particular technologies or patterns were chosen and how they improved scalability, resilience, cost or maintainability. |
| Security, compliance and technical risk | Describe how you embedded security standards, regulatory requirements or architecture principles into solution design. Include examples of early risk identification, mitigation planning and trade-off decisions. |
| Business alignment and stakeholder engagement | Show how you translated business needs into practical technology options for project managers, business stakeholders and delivery teams. Strong evidence will include how you influenced decisions, resolved competing priorities and kept solutions aligned to organisational goals. |
| Architecture documentation and executive communication | Use examples of architecture packs, decision records, roadmaps, governance papers or solution presentations. Highlight your ability to communicate complex technical material clearly for both executive and technical audiences. |
| Mentoring and technical leadership | Describe how you guided architects, developers, engineers or project teams through design choices and delivery constraints. Include evidence of improving team capability, design quality or consistency across programs. |
Example Application Structure For Principal ICT Solutions Architect
For this role, build the application around the written requirements above and use the maximum page or word limits listed in the official application form. The structure below gives each section a clear job, so the panel can quickly see your fit for the role. If the portal asks additional questions, answer those questions directly with specific examples.
| Opening paragraph | Open with the role title, the LSC delivery setting, and a sharp summary of your enterprise architecture, cloud, security and stakeholder strengths. |
| Enterprise architecture and solution design | Use one strong example of a complex ICT environment, covering the business need, architecture framework or solution design you led, key decisions and measurable outcome. |
| Cloud, integration and modern application architecture | Describe a cloud, integration or modern application architecture decision, including Azure or AWS exposure where relevant, chosen patterns, delivery constraints and benefits achieved. |
| Security, compliance and technical risk | Show how you applied security, regulatory and architecture standards, identified technical risks early, managed trade-offs and gave delivery teams a practical mitigation path. |
| Business alignment and stakeholder engagement | Outline how you translated business needs into technology options, influenced project managers and stakeholders, resolved competing priorities and kept the solution aligned to organisational goals. |
| Architecture documentation and executive communication | Refer to architecture packs, decision records, roadmaps or governance papers, showing how you made complex solution choices clear for executive and technical audiences. |
| Mentoring and technical leadership | Describe how you guided architects, developers, engineers or project teams through design choices, improving capability, consistency, delivery confidence or architecture quality across a program. |
| Closing paragraph | Close by linking your architecture leadership to LSC’s new scheme delivery work, noting your availability to complete the application before Monday 6 July 2026. |
What the panel will want to see in your examples
- A complex ICT solution you led from business need through to architecture design and delivery support.
- How you selected cloud, integration or application architecture patterns for scalability, security and cost-effectiveness.
- A time you identified a significant technical or compliance risk early and influenced a practical mitigation.
- How you engaged senior stakeholders and technical teams to reach agreement on architecture direction.
- Examples of clear architecture documentation or presentations that supported executive decisions.
- How you mentored others or lifted architecture practice across a delivery team or program.
Help With Your Principal ICT Solutions Architect Application
Before submitting, return to the official job ad and check the closing date, documents and portal instructions one final time.
Team 3Thirty has a free NSW cover letter template if you want a clearer structure before you write. If you want practical help from someone who understands government recruitment, you can request professional application writing support.