This guide walks through the application task for the Assistant Business Support Officer role with Transport for NSW in Macquarie Park. The role provides business administration and executive support to the Digital and Systems Leadership Team, helping leaders and teams keep meetings, documentation, requests and day-to-day priorities moving. You can view the official job ad before preparing your application.
The Assistant Business Support Officer role suits an experienced administrator, executive assistant or personal assistant who can organise detailed work while maintaining strong relationships across a busy business unit. If you are working through how to apply for Assistant Business Support Officer, focus on evidence that shows reliable support for leaders, confident use of Microsoft 365 and sound judgement when priorities compete.
The work includes coordinating meetings and calendars, preparing agendas and minutes, supporting procurement, maintaining business documentation and contributing to reports, presentations and correspondence. The role also coordinates incoming ServiceNow requests through triage, allocation and tracking, so strong organisation and follow-through will matter.
The public role page does not list a specific written document or response format. Before submitting, open the application portal and check every upload field and screening question. The closing date is 11:59pm Thursday 6 August 2026.
Contents
- Assistant Business Support Officer role snapshot
- NSW Government application requirements
- Application requirements for Assistant Business Support Officer
- NSW Government candidate requirements
- Candidate requirements for Assistant Business Support Officer at Transport for NSW
- Example application structure for Assistant Business Support Officer
- Help with your Assistant Business Support Officer application
Assistant Business Support Officer role snapshot
| Role detail | Information |
|---|---|
| Role title | Assistant Business Support Officer |
| Organisation | Transport for NSW |
| Business area | Digital and Systems Leadership Team |
| Location | Macquarie Park, Sydney North/North West |
| Job reference | 109459-44332740 |
| I Work for NSW job number | 591058 |
| Work type | Permanent full-time, flexible hybrid |
| Office arrangement | 50% office based, with part of that time at Macquarie Park |
| Grade | Grade 5 |
| Salary | $100,123 to $110,138 plus super |
| Closing date | 11:59pm Thursday 6 August 2026 |
| Official job ad | View the official job ad |
NSW Government application requirements
Application instructions matter because they shape how the panel receives and assesses your evidence. Page limits, written questions and upload requirements must be followed exactly when they appear in the application portal.
For this role, the public page explains the work and the experience Transport for NSW is seeking, but it does not list a specific document or written-response requirement. Check the portal before you start writing so your application matches any fields or questions shown after you select Apply.
Application requirements for Assistant Business Support Officer
No specific cover letter, resume, CV, pitch, statement or written-question requirement is listed on the public role page.
As practical preparation, use a tailored two-page cover letter unless the application portal gives a different instruction. The letter should connect your experience directly to the business support, executive support, Microsoft 365, stakeholder and priority-management requirements.
Before submitting:
- Check the application portal for required uploads and any screening questions
- Follow any page, word or character limits shown in the portal
- Use the exact role title, Assistant Business Support Officer
- Confirm that your examples are accurate and supported by your experience
NSW Government candidate requirements
Candidate requirements are the experience, skills and behaviours the hiring team wants to see in your application. For this role, the strongest evidence will show that you can keep leaders and teams organised, manage detailed administrative work and maintain momentum when several priorities need attention at once.
The public role page provides clear evidence areas rather than a separate list of official focus capabilities. Use these areas to choose examples that reflect the actual work of the Digital and Systems Leadership Team.
Candidate requirements for Assistant Business Support Officer at Transport for NSW
| Requirement or evidence area | How to demonstrate it |
|---|---|
| At least three years of business support, executive assistant, personal assistant or similar administrative experience | Use an example that shows the leaders or team you supported, the range of responsibilities you handled and how your organisation helped the group operate effectively. Include the level of sensitivity, pace or complexity where it is relevant. |
| Advanced Microsoft 365 proficiency, including Outlook, Word, Excel, PowerPoint and Teams | Show how you used these tools to coordinate calendars and meetings, prepare accurate documents, track information, present updates or support collaboration. Name the tools you used and explain the practical result. |
| Building effective stakeholder relationships | Choose an example involving leaders, colleagues, suppliers or another business area. Explain how you understood their needs, communicated clearly, followed through on commitments and supported a shared outcome. |
| Managing competing priorities and deadlines in a fast-paced environment | Describe a period when several urgent tasks arrived at once. Explain how you assessed priority, confirmed expectations, tracked progress and kept the right people informed while maintaining accuracy. |
| ServiceNow experience is desirable | If you have used ServiceNow, explain how you triaged, allocated, tracked or resolved requests. If your experience is with another request-management system, describe the transferable workflow accurately without claiming ServiceNow experience. |
Example application structure for Assistant Business Support Officer
The public role page does not list a required document format, so a tailored two-page cover letter is the practical recommendation. Keep the cover letter to a maximum of two pages unless the application portal gives a different instruction. The table below shows how to structure that letter around the strongest evidence areas for this role.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | State that you are applying for the Assistant Business Support Officer role at Transport for NSW. Summarise your business support or executive support experience and the type of leaders or teams you have supported. |
| Business and executive support experience | Give a specific example of coordinating calendars, meetings, agendas, minutes, correspondence or business documentation. Show how your work improved organisation, accuracy or follow-through for the team. |
| Microsoft 365 capability | Explain how you used Outlook, Word, Excel, PowerPoint or Teams to manage information, prepare materials and keep people coordinated. Select the tools most relevant to your strongest example. |
| Stakeholder relationships | Show how you worked with leaders, colleagues, suppliers or other business areas to organise an activity, resolve an issue or support a shared deadline. |
| Competing priorities and deadlines | Use a concise example that shows how you assessed urgency, planned the work, communicated changes and delivered accurate outputs under pressure. |
| ServiceNow or request coordination | If supported by your experience, explain how you triaged, allocated and tracked incoming requests. Otherwise, describe a comparable request, workflow or task-management system and make the transferability clear. |
| Closing paragraph | Reinforce your interest in supporting the Digital and Systems Leadership Team and your ability to bring dependable administration, sound judgement and collaborative support to the role. |
What the panel will want to see in your examples
- Clear personal responsibility for the administrative work you describe
- Accurate, well-organised support for leaders and teams
- Confident use of Microsoft 365 in practical business situations
- Calm judgement when deadlines and priorities compete
- Stakeholder communication that keeps work moving and expectations clear
- Reliable tracking and follow-through for requests, documents and actions
Before you submit
Read the application portal carefully before uploading anything. Confirm the required documents, check whether any screening questions appear and follow every stated limit. Review your cover letter against the role’s five main evidence areas and make sure each example explains what you personally did and what improved as a result.
Check names, dates, formatting and contact details, then save a final copy for your records. Submit before 11:59pm Thursday 6 August 2026 so you have time to resolve any portal issue.
Help with your Assistant Business Support Officer application
Before applying, review the official Assistant Business Support Officer job ad and follow the final instructions in the application portal.
Team 3Thirty’s NSW cover letter template can help you organise your evidence into a clear two-page structure. If you would like direct help, our professional application-writing support can prepare a tailored application for this role for $497.