Introduction
The General Administrative Support Officer vacancies with NSW Police Force support the Tweed/Byron Police District through reception, clerical work and general administration. There is one temporary full-time position and one temporary part-time position, both for up to 12 months. The part-time position is 27 hours per fortnight, so check which arrangement and location suit you before preparing the application.
To plan how to apply for General Administrative Support Officer, organise a two-page cover letter, an up-to-date resume and responses to two Target Questions. The questions ask about managing a high-volume workload and maintaining customer service during challenging situations. Choose examples where your actions kept work moving and helped someone receive a clear, respectful response.
Reception and administrative support place you in contact with people who have different needs and expectations. Explain how you kept records accurate, judged competing deadlines and communicated with customers while working within procedures. Your application should show the care and reliability you would bring to a police district’s daily support work.
View the official job ad and keep its application instructions open while you plan.
General Administrative Support Officer role snapshot
| Role | General Administrative Support Officer |
| Organisation | NSW Police Force |
| Location | Tweed Heads, Byron Bay and Murwillumbah |
| Employment | One temporary full-time and one temporary part-time position, up to 12 months; part-time is 27 hours per fortnight |
| Salary or remuneration | Clerk Grade 1/2, $78,000 to $84,799 per annum; part-time salary paid pro rata |
| Job ID | 601785 |
| Closing date | Sunday 11 October 2026 |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for General Administrative Support Officer
- Cover letter, maximum two pages
- Up-to-date resume detailing skills and experience relevant to the role
- Responses to two Target Questions, maximum 500 words per question, in the online text boxes or a separate document
Keep the cover letter within two pages and answer both Target Questions. Attach only the requested documents; qualification certificates and other supporting documentation can be brought to an interview if requested.
Role conditions and qualifications
- Applicants must be an Australian citizen, an Australian permanent resident or a New Zealand citizen
- The successful candidate must undergo a rigorous National Police criminal history check before commencement
- The successful candidate must obtain and maintain the security clearance determined by NSW Police Force
Application question 1
Demonstrate your ability to multi-task and juggle competing priorities in a high volume work area and how did you manage your workload to meet deadlines.
Response limit: Maximum 500 words
Choose a busy period with several genuine deadlines. Explain how you assessed urgency, organised tasks, kept people informed and checked completion, then give a concrete outcome for the workload.
Application question 2
How do you ensure a consistent commitment to customer service, especially in challenging situations? Provide a demonstrated example from your previous experience that highlights your dedication to meeting customer needs.
Response limit: Maximum 500 words
Describe a difficult enquiry or interaction, the customer’s need and the limits of what you could provide. Show how you stayed respectful, explained the next steps and followed through to a useful outcome.
Candidate evidence for General Administrative Support Officer
Provide reception, clerical and general administrative support to the Tweed/Byron Police District, maintaining service quality while managing a busy workload. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| High-volume administration and competing priorities | Describe the enquiries or tasks arriving together, how you assessed urgency and the system you used to meet deadlines without losing track of outstanding work. |
| Consistent customer service in challenging situations | Explain how you listened, clarified a customer’s needs, stayed composed and provided a useful response or appropriate referral. |
| Reliable clerical and reception support | Use an example of maintaining records, processing correspondence or supporting a front desk, including the checks that kept the information accurate. |
| Quality service to a command or business unit | Show how you coordinated with colleagues to resolve an enquiry or complete a task, and how you knew the service had met the customer’s needs. |
Example application structure for General Administrative Support Officer
The application requires a cover letter, a resume and two Target Question responses submitted online or in a separate document. The cover letter has a maximum of two pages and each question has a maximum of 500 words. The outline below keeps the letter focused on your administrative fit while the separate responses explain the two requested examples.
| Application section | What to include |
|---|---|
| Opening | Introduce your reception or administration experience and identify your interest in the Tweed/Byron Police District vacancies. |
| Clerical accuracy and service | Explain the records, correspondence or reception responsibilities you have handled and the quality checks you used. |
| Team and business-unit support | Show how you worked with colleagues to keep enquiries and routine work progressing. |
| Connection to the Target Questions | Briefly introduce the workload and customer-service strengths demonstrated in your two separate answers. |
| Eligibility and closing | Confirm the relevant citizenship or residency status and finish with your interest in the work and available employment arrangement. |
Before you submit
Count both Target Question responses, check the two-page letter limit and attach only the requested documents. Make the difference between your own actions and the team’s work clear in each example. Confirm the vacancy location, full-time or part-time arrangement and the application form’s closing time before submitting.
Return to the official vacancy for the final document and deadline check.
Help with your General Administrative Support Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.