Introduction
This Shoalhaven Memorial Hospital role is the first point of contact for people using the Emergency Department and also supports the hospital switchboard after hours. The work combines patient enquiries, registration and records with communication across the hospital. Prepare examples of calm service and accurate work when priorities change quickly.
View the official job advertisement. Checked 16 October 2026.
Frontline Support Officer and After Hours Telephonist – Emergency Department – Shoalhaven Memorial Hospital role snapshot
| Role | Frontline Support Officer and After Hours Telephonist – Emergency Department – Shoalhaven Memorial Hospital |
| Organisation | Illawarra Shoalhaven Local Health District |
| Location | Shoalhaven Memorial Hospital, Nowra |
| Employment | Various permanent hours available |
| Salary or grade | $75,260.80–$76,767.72 per annum plus 12% super and salary packaging; Telephonist Level 3 |
| Job ID | 604056 |
| Closing date | Closes today, 16 October 2026; confirm the exact time in the application portal |
Application requirements
- Submit a resume through the online portal.
- Answer the selection criteria in the application, using the official position description and the portal’s instructions.
Prepare evidence for all eight selection criteria. For each response, explain the situation, your actions and the result, with particular attention to customer service, accurate records and competing priorities. Keep each answer within the portal’s response limit.
Role conditions and eligibility
- Applicable vaccination requirements for Category A role
- Permanent hours vary; exact roster/hours should be confirmed in the application process
- The position description gives switchboard duty windows of 5:00pm–9:00pm Monday–Friday and 10:30am–7:00pm on weekends/public holidays. These are duty windows; confirm the complete roster and offered hours.
Selection criteria in the position description
- Busy reception and administration experience, with initiative, problem solving, prioritisation and attention to detail
- Interpersonal skills and high-quality customer service
- Effective written and verbal communication
- Initiative and meeting deadlines
- Independent work and effective teamwork
- Computer skills including databases and Microsoft Office
- Understanding and protecting patient confidentiality
- Flexibility and adaptation to change
Evidence to prepare
Use these suggestions to select strong examples from your own work. Make your actions, judgement and results clear.
| Evidence area | How to demonstrate it |
|---|---|
| Frontline service | Describe a difficult or urgent enquiry and how you listened, explained the next step and kept the person informed. |
| Records and confidentiality | Show how you gathered and checked details, protected sensitive information and corrected or prevented an error. |
| Competing priorities | Explain how you assessed urgency, coordinated with staff and maintained accuracy despite interruptions. |
| Switchboard and communication | Use a relevant example of routing calls or messages correctly, following procedures and escalating when needed. |
A practical application structure
Our suggested structure keeps your evidence focused and easy for the panel to assess.
| Section | What to include |
|---|---|
| Resume | Emphasise customer contact, accurate systems work, communication and relevant hospital or switchboard experience. |
| Each required criterion | Answer the exact portal question, explain one relevant situation, identify your actions and give a supported result. |
| Final check | Make sure every required answer is present and within its own portal limit. |
Before you submit
Check the exact permanent hours and after-hours roster offered, and the Category A vaccination requirements. Submit the resume and all required criteria responses today, 16 October, after checking the application portal for its exact closing time.
Return to the official vacancy and open the linked role description for the final requirements check.
Help with your application
For help selecting examples and preparing the written documents around your own experience, request application support from Team 3Thirty.