Introduction
Service NSW is recruiting an executive to lead the technology platforms and shared services behind its digital services. Reporting to the Chief Digital Officer, the Director oversees a portfolio of around 90 people, including approximately 10 direct reports.
The remit spans cloud, integration, data, platform architecture, reliability and technology operations. It calls for an experienced executive who can modernise complex services while protecting continuity, security and customer outcomes.
For this Director Technology Services & Platforms application, the CV carries the main written task. Use it to show the scale of your leadership, the decisions you owned and the outcomes achieved across engineering and operational teams.
Director Technology Services & Platforms role snapshot
| Role | Director Technology Services & Platforms |
| Organisation | Service NSW / Department of Customer Service |
| Location | Sydney CBD or Parramatta; hybrid, with travel to both locations required |
| Employment | Ongoing |
| Remuneration | Public Service Senior Executive Band 1; a dollar range is not specified |
| Job ID | 604022 |
| Closing date | 25 October 2026, 11:59 pm |
Application requirements for Director Technology Services & Platforms
- An up-to-date CV clearly detailing relevant skills and experience.
- A cover letter is optional. If supplied, combine it with the CV in one document. Selection criteria responses are not mandatory.
No CV page limit is specified. Confirm the upload format and any screening steps in the recruitment form before submitting; do not create separate selection-criteria responses merely because other executive applications ask for them.
Role conditions and suitability
- The role is based in Sydney CBD or Parramatta, with the ability to travel to both locations required.
- The appointment is classified Public Service Senior Executive Band 1. Confirm the remuneration arrangements during the recruitment process.
Candidate requirements and evidence for Director Technology Services & Platforms
| Enterprise platform leadership | State the size and remit of the organisation you led, the services it supported and your personal accountability for outcomes. |
| Investment and technical judgement | Describe an architecture, lifecycle or sourcing decision, the options and risks you assessed and the whole-of-life result. |
| Resilience during transformation | Show how you modernised technology while maintaining service continuity, security and operational reliability. |
| People and influence | Explain how you developed leaders, built multidisciplinary capability and secured agreement across organisational boundaries. |
Example application structure for Director Technology Services & Platforms
Start the CV with a precise executive profile, then make the scale of each recent role visible. Under the most relevant appointments, use concise achievements covering platform modernisation, reliability, investment and leadership. If you choose to add a cover letter, use it to connect that evidence to Service NSW’s portfolio and combine it with the CV as instructed.
Before you submit
Check that the CV demonstrates leadership of complex platforms and critical customer-facing services. Confirm that any optional letter is in the same document, verify the two-location travel requirement and submit before 11:59 pm on 25 October.
Return to the official vacancy for the final instructions and deadline.
Help with your Director Technology Services & Platforms application
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