This guide walks through the application task for the Director Customer & Business Partner Support role with Customer Service in Statewide. The role is centred on strategic partnership and customer support leadership across Revenue NSW, including business partner management, onboarding and customer support operations.
It will suit senior leaders who can manage large teams, partner portfolios and service improvement across statewide operations. If you are working through how to apply for Director Customer & Business Partner Support, start by choosing examples that prove the way you think, organise information and make decisions in a setting like this.
The application should show scale: people leadership, partner management, customer support and the ability to embed new ways of working. NSW Government panels assess both compliance and evidence, so the documents need to follow the instructions and the examples need to make your impact easy to assess.
View the official job ad before submitting, and check the application portal for any final wording or upload instructions. The closing date in the local NSW jobs database is 24 June 2026.
Contents
- Role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Help with your application
Director Customer & Business Partner Support Role Snapshot
| Role title | Director Customer & Business Partner Support |
| Organisation | Customer Service |
| Job location | Statewide |
| Job reference number | req52427 |
| Work type | Full-Time |
| Salary or package | $233,641 to 258,587 |
| Closing date | 24 June 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements are the documents and written responses you need to submit. Treat them as instructions, because the panel can only assess the evidence that arrives in the right format.
Application Requirements For Director Customer & Business Partner Support
- CV
- Cover letter
Essential role requirements are separate from the documents. For this role, check the portal details for: travel requirement.
With a CV and cover letter, the cover letter should do more than express interest. Use it to show the scale of teams and partner portfolios you have led, the service improvements you delivered and how you balanced customer, business and government expectations.
Use the cover letter to explain the evidence that the CV can only summarise. The strongest version will connect your examples to the role setting, the stakeholders involved and the result you achieved.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience and behaviours the hiring team will want to see in your examples. For Director Customer & Business Partner Support, focus first on Large team and operational leadership and then connect that evidence to Strategic partner management so the panel can see how you would operate in this setting.
Candidate Requirements For Director Customer & Business Partner Support At Customer Service
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Large team and operational leadership | Show the size and structure of teams you led, including direct and indirect reports where relevant. |
| Strategic partner management | Give an example of managing partner expectations, service performance, onboarding or relationship governance. |
| Embedding new ways of working | Explain how you led change, brought teams with you and measured whether the change improved service delivery. |
| Customer support services at scale | Use evidence that connects operational decisions to customer experience, timeliness, quality or trust. |
| Statewide portfolio thinking | Show how you managed consistency across locations, teams, partners or service channels. |
Example Application Structure For Director Customer & Business Partner Support
This application relies on a CV and cover letter, so the cover letter needs to do the main evidence work. Use the maximum page limit shown in the application instructions. The table below shows a practical structure.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | State the role, agency and your strongest fit for the operating environment. |
| Large team and operational leadership | Show the size and structure of teams you led, including direct and indirect reports where relevant. |
| Strategic partner management | Give an example of managing partner expectations, service performance, onboarding or relationship governance. |
| Embedding new ways of working | Explain how you led change, brought teams with you and measured whether the change improved service delivery. |
| Customer support services at scale | Use evidence that connects operational decisions to customer experience, timeliness, quality or trust. |
| Mandatory requirements | travel requirement |
| Closing paragraph | Summarise the value you would bring and keep the tone concise and confident. |
What the panel will want to see in your examples
- A cover letter that shows scale and accountability clearly.
- Leadership examples with team size, complexity and outcomes.
- Evidence of partner management across a broad portfolio.
- Examples of service improvement that affected customers or agencies.
- A CV that makes the breadth of your operational leadership easy to see.
Help With Your Director Customer & Business Partner Support Application
Before you submit, read the official role page again and check that your documents match the listed requirements. If you want a practical starting point, use the free NSW cover letter template to organise your evidence.
You can also compare this role with the current NSW Government director roles roundup if you are weighing up several applications before the closing date.
Team 3Thirty can also help prepare a stronger, role-specific application through professional application writing support from a government hiring manager. The aim is to make your evidence clearer, easier to assess and better aligned to the role.