Introduction
The Customer Service Representative role at PoliceLink Command in Tuggerah supports people contacting NSW Police Force about urgent and non-urgent matters. Calls include Triple Zero contact, so listening, careful information handling and a steady response are central to the work. Your application should explain how you keep a customer conversation useful when circumstances are difficult.
This guide explains how to apply for Customer Service Representative in Tuggerah using the required cover letter and resume. The letter can be no more than two pages. Select a small number of relevant examples that let you explain your communication, accuracy and judgement in enough detail for the reader to understand your contribution.
PoliceLink considers both full-time and part-time applicants for this ongoing vacancy. Both patterns involve rotating shifts across a 24-hour, seven-day operation, supported by training in PoliceLink business streams and Certificate III in Public Safety. Check that the roster, security requirements and training commitment suit your circumstances before you prepare the final documents.
View the official job ad and keep its application instructions open while you plan.
Customer Service Representative role snapshot
| Role | Customer Service Representative |
| Organisation | NSW Police Force, PoliceLink Command |
| Location | Tuggerah |
| Employment | Ongoing full-time and part-time |
| Salary or remuneration | $78,000 to $84,799, Clerk Grade 1/2, with applicable shift penalties and allowances |
| Job ID | 602909 |
| Closing date | Sunday 18 October 2026; confirm the exact time in the application portal |
NSW Government application requirements
Build the two-page letter around calm customer communication, accurate information handling and sound judgement. Use the resume to show the experience behind those examples.
Application requirements for Customer Service Representative
- Cover letter, maximum two pages
- Up-to-date resume detailing relevant skills and experience
Keep the letter within two pages and submit the requested documents. Retain qualification and certificate copies for interview if requested.
Role conditions and qualifications
- Australian citizen, Australian permanent resident or New Zealand citizen
- Rotational shifts covering 24 hours a day, seven days a week
- Full-time pattern: eight shifts per fortnight; part-time pattern: seven five-hour shifts per fortnight
- Successful completion of training in all PoliceLink business streams and Certificate III in Public Safety
- Full birth certificate required
- National Police criminal history check and ability to obtain and maintain the NSW Police Force’s required security clearance
Candidate evidence for Customer Service Representative
Support PoliceLink’s urgent and non-urgent customer contact in Tuggerah, processing enquiries accurately and responding professionally in a 24-hour service environment. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Listening and customer communication | Describe how you clarified a person’s concern, identified the important information and explained the next action in language they could follow. |
| Careful records and enquiry handling | Show how you maintained accurate information while talking to a customer, including the checks you made before progressing the enquiry. |
| A steady response under pressure | Use a demanding interaction to explain how you remained composed and followed the relevant procedure. |
| Working with colleagues | Explain how you shared information or coordinated a handover so the next person could act on the matter. |
| Readiness to learn | Describe a service system or procedure you learned, the way you practised it and how you checked your work. |
Example application structure for Customer Service Representative
Provide the cover letter, maximum two pages, and an up-to-date resume. Give the letter a clear sequence covering customer communication, accurate processing and teamwork.
| Application section | What to include |
|---|---|
| Opening | Identify your relevant customer-service background and interest in the Tuggerah PoliceLink vacancy. |
| Customer communication | Explain a demanding enquiry, what you needed to establish and how you helped the person understand the next step. |
| Information accuracy and judgement | Describe the details you recorded, the checking process and the procedure that guided your action. |
| Team support and systems | Use a handover or learning example to show reliable work with colleagues and service systems. |
| Working conditions | Address the eligibility requirement, rotational roster and willingness to undertake PoliceLink training. |
| Closing | Connect the evidence to the role and check that the resume provides the employment context behind it. |
Before you submit
Read the letter for clear evidence of listening, accuracy and composure, and keep it within two pages. Check your eligibility for the role and practical availability for the rotational shifts. Review the form for additional questions and avoid adding qualification or certificate attachments that have not been requested.
Return to the official vacancy for the final document and deadline check.
Help with your Customer Service Representative application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.