Introduction
This guide walks through the application task for the Customer Service Representative – Cooma role with Department of Customer Service. Build the application around the work this role needs to deliver and make your own decisions, actions and results easy for the panel to assess.
The vacancy closes Wednesday 7 October 2026 at 9:59 am AEDT. View the official job ad before submitting because the employer can update the form or supporting documents.
Customer Service Representative – Cooma role snapshot
| Role | Customer Service Representative – Cooma |
|---|---|
| Organisation | Department of Customer Service |
| Location | Cooma Service Centre |
| Employment | Ongoing part-time, 20 hours per week, on site |
| Salary or grade | SNSW Clerk Grade 3/4, $74,118 to $90,386 plus superannuation and leave loading |
| Job ID | 602560 |
| Closing date | Wednesday 7 October 2026 at 9:59 am AEDT |
| Official vacancy | View the official job ad |
Application requirements for Customer Service Representative – Cooma
Prepare the items below, then check the application form for any additional fields or current instructions.
- Resume
- Cover letter showing your experience and how you meet the role’s focus capabilities
Conditions to check
- Satisfactory national criminal record check
- Availability for the stated on-site weekday roster and Service NSW operating requirements
What to highlight for Customer Service Representative – Cooma
Help people access government services, resolve enquiries and complaints, complete transactions accurately and provide practical support across face-to-face and phone channels. Choose examples that show the scale of the work and the outcome you helped deliver.
| Evidence area | How to demonstrate it |
|---|---|
| Customer problem solving | Use an example where you clarified a complex enquiry, found the right service or process and helped the customer reach a useful outcome. |
| Clear communication | Show how you explained a process in plain language and kept the interaction calm when the customer was frustrated or uncertain. |
| Accuracy and privacy | Explain the checks you used when handling transactions, personal information or several systems at once. |
| Team contribution | Give evidence of adapting to demand, sharing information and helping colleagues maintain service standards. |
Example application structure
| Section | What to include |
|---|---|
| Opening | Name the Customer Service Representative – Cooma role and give a concise fit statement linked to its main purpose. |
| Core examples | Use two or three specific examples. Explain the context, your responsibility, the choices you made and the measurable or observable result. |
| Role requirements | Address the work-specific requirements and any mandatory conditions directly. Give the panel enough evidence to assess you. |
| Closing | Confirm your fit, availability and interest without repeating the opening paragraph. |
Application-form check
Open the application form before drafting and copy any current questions or upload instructions into your plan.
Before you submit
Check the page limits, question wording, file names and portal fields. Confirm the closing time and your eligibility, then return to the official vacancy to submit.
Help with your Customer Service Representative – Cooma application
If you want another pair of eyes on your evidence and document structure, get help with your customer service government application. We can help you make your genuine experience clear for this specific role.