The Customer Service & Admin Support Officer at Local Land Services combines frontline service with the practical administration that keeps a regional office running. Two positions are available: an ongoing role in Molong and a 12-month temporary role in Cowra. The work suits an office all-rounder who can speak confidently with customers, keep records accurate and move between service, data and basic financial tasks.
This guide explains how to apply for Customer Service & Admin Support Officer, including the two documents you need and the evidence worth planning before you write. The role is a useful pathway for people with experience in reception, member services, banking, accounts support, local-government service or general office administration.
Your application needs to connect the customer interaction with the work behind it. The hiring team needs evidence that you can give useful initial guidance, protect confidential information, process details correctly and recognise when an issue needs to be redirected or escalated.
View the official Customer Service & Admin Support Officer vacancy before you submit so you can confirm your preferred location and complete every field in the online form.
In This Application Checklist
- Customer Service & Admin Support Officer role snapshot
- Application requirements
- Candidate evidence to prepare
- Example cover letter structure
- Before you submit
Customer Service & Admin Support Officer Role Snapshot
| Role title | Customer Service & Admin Support Officer |
|---|---|
| Organisation | Local Land Services, Department of Primary Industries and Regional Development |
| Locations | Molong and Cowra |
| Reference | 510107 |
| Work type | One ongoing full-time role in Molong and one temporary full-time role for 12 months in Cowra |
| Salary | Starting from $78,000 plus superannuation |
| Closing date | Wednesday 16 September 2026 at 11:55pm |
| Official vacancy | View the official job ad |
NSW Government Application Requirements
Application requirements are checked before the hiring team assesses how well your experience fits the role. Keep both documents close to the requested length, make the location you are applying for clear and use examples that relate directly to the work.
Application Requirements For Customer Service & Admin Support Officer
- Resume, approximately 4 pages
- Cover letter, approximately 2 pages, explaining your relevant skills and experience
The cover letter carries the main evidence task. Use it to show how you combine service with reliable processing, rather than writing separate broad claims about being friendly, organised or good with technology.
NSW Government Candidate Requirements
The strongest evidence for this role will show how you operate when customers, records and office processes all need attention at once. Choose examples with enough detail for the reader to understand the enquiry, the information you handled, the judgement you used and the result.
Candidate Requirements For Customer Service & Admin Support Officer At Local Land Services
| Evidence area from the role | How to demonstrate it |
|---|---|
| Professional frontline customer service | Use an example where you understood an enquiry, gave accurate initial advice and left the customer clear about the next step. |
| Accurate records and confidential information | Explain how you checked data, maintained a useful record and limited access to sensitive information. |
| Office administration and technology | Show how you used several systems or office tools to complete a high-volume task without losing accuracy or deadlines. |
| Judgement and escalation | Describe how you recognised the limit of your authority, redirected a matter to the right person and provided a clean handover. |
| Financial processing | If relevant, include cash receipting, accounts receivable, debt assistance or reconciliation work and the controls you used. |
Example Application Structure For Customer Service & Admin Support Officer
This application requires an approximately two-page cover letter supported by an approximately four-page resume. The letter should give the hiring team focused evidence, while the resume confirms the depth and consistency of your experience. Use the structure below to plan a balanced response.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the Molong or Cowra position and summarise the mix of customer service and administration experience you would bring. |
| Frontline service example | Explain a customer need, how you clarified it, the advice or action you provided and the outcome. |
| Administration and records example | Show how you processed detailed information, used systems and maintained confidentiality while meeting a deadline. |
| Financial or process discipline | Use a short example involving payments, reconciliation, document control or another accuracy-sensitive task. |
| Closing paragraph | Confirm your location preference and briefly connect your interest to supporting regional customers and the Local Land Services team. |
What The Hiring Team Will Want To See In Your Examples
- A clear customer need and the practical outcome you helped deliver
- Accurate handling of names, payments, documents, records or other important details
- Confident use of office technology and more than one system
- Sound judgement about advice, referral and escalation
- A calm, useful contribution to a busy regional team
Before You Submit
- Confirm whether you are applying for Molong, Cowra or both.
- Keep the resume close to 4 pages and the cover letter close to 2 pages.
- Check that each example names your own actions and includes a practical result.
- Open the application form early and complete any additional eligibility or screening fields.
- Submit before 11:55pm on Wednesday 16 September 2026.
Read the official Customer Service & Admin Support Officer vacancy again before uploading your documents. If you want help turning your service and administration experience into a focused application, you can request professional application support.