Introduction
The Client Services Officer role at Campbelltown Court combines public enquiries, court administration and accurate records. This temporary full-time opportunity is for 12 months and includes travel across the local court hub. The two targeted questions focus on how you respond to a distressed client and how you support colleagues when workloads change. Those examples need to show your judgement as well as the service you delivered.
View the official job ad. Applications close Wednesday 23 September 2026 at 11:59pm AEST.
Role snapshot
| Detail | Role information |
|---|---|
| Role | Client Services Officer – Court Services |
| Employer | Department of Communities and Justice |
| Location | Campbelltown; travel across the Campbelltown, Moss Vale and Picton hub |
| Salary / grade | Clerk Grade 1/2, $78,000 to $84,799 per annum plus superannuation and leave loading |
| Closing date | Wednesday 23 September 2026 at 11:59pm AEST |
Application requirements
- Up-to-date resume, maximum five pages
- Cover letter, maximum three pages, addressing two targeted questions and how you meet the role requirements
Both answers belong within the three-page cover letter. No separate answer word limit is stated. Keep the opening brief so each example has room for your actions and the outcome.
Targeted questions
- Describe a time when you have dealt with a deeply distressed, angry, or hostile client in a high-pressure or fast paced environment. How did you manage you own emotions, maintain professionalism and bounce back afterwards?
- Tell me about a time when you faced an unexpected change in workloads or critical staff shortage in a public facing role. How did you collaborate with your colleagues to support each other and ensure operational standards were met?
Candidate evidence to prepare
Use the following evidence areas to plan your examples for Client Services Officer – Court Services. These are practical application recommendations drawn from the work and experience described for this vacancy.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Professional service under pressure | Show how you listened, maintained boundaries and helped resolve the immediate issue without escalating the interaction. |
| Team coordination | Describe how you communicated a workload problem, agreed responsibilities and followed through on the work. |
| Reliable court administration | Use accurate records or clerical work to demonstrate your care with information and confidence using office systems. |
Essential role requirements and conditions
A valid Australian driver licence and travel across the court hub are required. Court work can involve exposure to psychosocial hazards. Appointments are subject to reference checks, and some roles may require a National Criminal History Record Check.
Example application structure
Organise the letter around the two questions, using clear subheadings so the assessor can locate each response. Explain your own contribution to the team example and include how you managed your emotions in the client example. The resume can then establish your service and administration experience without repeating the whole story.
| Application planning section | What to include |
|---|---|
| Opening paragraph | Campbelltown Court needs client service and administrative support that remains dependable under pressure. The work includes enquiries, records and courtroom operations, with travel to Moss Vale and Picton when required. Prepare evidence of managing a difficult interaction and keeping service standards steady through an unexpected staffing or workload change. |
| Describe a time when you have dealt with a deeply distressed, angry, or hostile client in a high-pressure or fast paced environment. How did you manage you own emotions, maintain professionalism and bounce back afterwards? | Explain the situation without identifying the client, how you regulated your response, the practical steps you took and how you recovered afterwards. |
| Tell me about a time when you faced an unexpected change in workloads or critical staff shortage in a public facing role. How did you collaborate with your colleagues to support each other and ensure operational standards were met? | Set out the change, your agreed priorities, the work you shared with colleagues and how you checked that service standards were maintained. |
| Closing paragraph | Confirm your interest in this role and the relevant working or eligibility conditions. Keep the close brief. |
What the panel will want to see in your examples
- Show how you listened, maintained boundaries and helped resolve the immediate issue without escalating the interaction.
- Describe how you communicated a workload problem, agreed responsibilities and followed through on the work.
- Use accurate records or clerical work to demonstrate your care with information and confidence using office systems.
- State the result and the evidence you have for it, with a clear account of your own responsibility.
Before you submit
Check that both questions are answered in full, including recovery after the difficult interaction and the effect on operational standards. Confirm your licence and travel availability. Keep client and colleague details private and read the practical information about working in a court.
Revisit the official job ad and use the NSW Government cover letter guide to check your structure. If you need help preparing a role-specific written application, you can share the vacancy and your experience through Team 3Thirty’s application service.