The Assistant Case Officer at NSW Police Force supports the administration of Hurt on Duty claims for current and former police officers. Based in Surry Hills, the role covers claim registration, medical-account payments, file management and day-to-day support for case managers.
This guide explains how to apply for Assistant Case Officer and how to plan the two targeted responses. The role is classified at Clerk Grade 1/2, yet the work still requires careful handling of financial and personal information. Your application should show that you can maintain accuracy when the workload is busy and organise your own tasks without constant direction.
The two questions point to the evidence the hiring team wants most. One asks how you delivered effective administration support in a high-volume environment. The other tests independent workload management, problem-solving and accurate delivery.
View the official Assistant Case Officer vacancy before writing so your examples remain aligned with the current duties and conditions.
In This Application Checklist
- Assistant Case Officer role snapshot
- Application requirements
- Candidate evidence to prepare
- Example application structure
- Before you submit
Assistant Case Officer Role Snapshot
| Role title | Assistant Case Officer |
|---|---|
| Organisation | NSW Police Force |
| Location | Surry Hills |
| Job reference | 0000BDJ4 |
| Work type | Temporary full-time for up to 12 months |
| Grade and salary | Clerk Grade 1/2, $78,000 to $84,799 |
| Closing date | Sunday 20 September 2026 |
| Official vacancy | View the official job ad |
NSW Government Application Requirements
The document limits and targeted-question limits form part of the assessment. Keep the cover letter focused on your overall fit, then use each targeted response for one detailed example that directly answers the question.
Application Requirements For Assistant Case Officer
- Cover letter, maximum 2 pages
- Up-to-date resume
- Responses to 2 targeted questions, maximum 500 words per response, entered in the online form or attached as a separate document
Targeted Questions
- Please provide an example of how you have delivered effective administration support whilst working in a high-volume work environment.
- Provide an example of how you manage your workload independently to solve problems and deliver accurate outcomes.
NSW Government Candidate Requirements
Case administration depends on trustworthy records, timely processing and sensible day-to-day decisions. Use evidence that shows the controls you apply to claims, accounts, files or other sensitive transactions and the way you keep colleagues informed.
Candidate Requirements For Assistant Case Officer At NSW Police Force
| Evidence area from the role | How to demonstrate it |
|---|---|
| High-volume administration support | Explain the volume or time pressure, how you organised the work and how your support helped the wider team. |
| Independent workload management | Show how you set priorities, monitored progress and adjusted when a new issue or deadline appeared. |
| Problem-solving | Use an example where you investigated a discrepancy, found the cause, selected a practical action and followed it through. |
| Accurate payments and records | Describe checks used for invoices, claims, personal details or file records and how you corrected errors. |
| Case-manager support | Show how you kept a colleague informed, prepared complete information and made the next decision easier. |
Essential Role Requirements
- You must be an Australian citizen, Australian permanent resident or New Zealand citizen.
- The successful candidate must complete a National Police criminal history check.
- The successful candidate must obtain and maintain NSW Police Force security clearance.
Example Application Structure For Assistant Case Officer
This application requires a two-page cover letter plus two targeted responses of up to 500 words each. The cover letter should establish your case-administration fit, and the targeted responses should carry the detailed examples. The tables below provide a practical writing plan.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role and summarise your experience in case support, claims, accounts, records or administration. |
| Relevant operating experience | Connect your background to sensitive information, payment processing, accurate records and team support. |
| Service and communication | Briefly explain how you communicate progress, clarify missing information and maintain professional service. |
| Transition to targeted responses | Signal that the attached or online examples demonstrate your performance under volume and your independent problem-solving. |
| Closing paragraph | Confirm your interest in the Surry Hills role and your willingness to complete the required checks. |
Responses To Targeted Questions
Use a different example for each response. Give enough context to make the workload and accuracy risk clear, then spend most of the response on your decisions, checks and actions.
| Targeted question | What a strong response would include |
|---|---|
| Please provide an example of how you have delivered effective administration support whilst working in a high-volume work environment. | Define the volume, competing requests or deadline, show how you organised the work and explain how your support improved completion, accuracy or service. |
| Provide an example of how you manage your workload independently to solve problems and deliver accurate outcomes. | Explain your priority method, the problem you uncovered, the information you checked, the action you selected and the accurate outcome you delivered. |
What The Hiring Team Will Want To See In Your Examples
- A clear method for organising a high-volume workload
- Careful checks around personal, medical or financial information
- Independent decisions within the limits of your role
- Practical problem-solving that reaches a complete outcome
- Reliable support for case managers and other colleagues
Before You Submit
- Keep the cover letter within 2 pages.
- Keep each targeted response within 500 words.
- Check that the two examples answer different questions and show different strengths.
- Remove unnecessary background so your actions and checks remain prominent.
- Complete all eligibility and clearance declarations accurately.
Recheck the official Assistant Case Officer vacancy before submitting. If you want help structuring the cover letter or targeted responses, you can request professional application support.