Introduction
The Administration Officer role at Liverpool/Fairfield Community Mental Health supports consumers, families, carers and clinicians through a busy service. Reception, appointments, correspondence, records and meeting support all form part of the work. Your application needs to show both reliable organisation and sensitivity when dealing with people experiencing mental health challenges.
The most useful starting point for how to apply for Administration Officer is the pair of selection questions. One asks how you managed competing priorities; the other asks about confidential, professional service in a sensitive situation. Choose examples that let you explain your judgement and actions clearly, while protecting the identity of the people involved.
This is a permanent full-time Level 2 role for 38 hours per week. A current influenza vaccination is expressly required for appointment. The free checklist below separates the written responses from the appointment conditions and helps you prepare evidence that fits this particular service.
View the official job ad. Closes 13 September 2026.
Administration Officer (Lvl 2) – Liverpool/Fairfield Community Mental Health – Perm FT role snapshot
| Role | Administration Officer (Lvl 2) – Liverpool/Fairfield Community Mental Health – Perm FT |
| Organisation | South Western Sydney Local Health District |
| Location | Liverpool/Fairfield |
| Job reference | 598283 / REQ689293 |
| Employment | Permanent full time, 38 hours per week |
| Salary | $69,272.27 to $71,570.21 per annum, plus 12% superannuation and salary packaging |
| Closing date | 13 September 2026 |
Official job ad and application. Closes 13 September 2026.
Application requirements
Respond individually to both advertised selection questions. The first response should make your workload decisions clear; the second should explain how you balanced helpful service with confidentiality and professional boundaries.
- Written responses to both selection questions
The advertisement does not specify response limits or separate resume and cover-letter uploads. Check the application fields for their limits and required documents. Keep a tailored CV ready and add a cover letter only as directed or accepted by the portal.
Essential role requirements
A current influenza vaccination is mandatory for appointment. Staff must also meet the applicable NSW Health vaccination and screening requirements before starting. Review the position description for the conditions attached to this permanent appointment.
What to highlight
Use the role’s stated candidate qualities to choose the detail in your responses. These practical evidence areas keep the focus on safe, accurate administration and respectful service.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Competing priorities and accuracy | Explain how you ranked calls, bookings, correspondence or meeting work and checked that urgent tasks were completed correctly. |
| Sensitive communication and confidentiality | Show how you clarified a person’s needs, controlled what information you shared and involved the appropriate colleague. |
| Systems and learning | Describe your experience with administrative or scheduling systems and how you learned a new application. |
| Correspondence, appointments and meetings | Give evidence of clear written work, reliable coordination or accurate minutes that helped a team act. |
| Compassion and resilience | Explain how you remained professional and supportive in a difficult interaction, including when you sought assistance. |
Example application structure
Build two focused responses around the selection questions below. The advertisement does not provide a word maximum, so use any limit shown in the portal. The table suggests a clear evidence sequence for each response.
Selection-question responses
| Question or criterion | How to approach your response |
|---|---|
| Describe a time when you worked in a busy administrative or customer service environment where you had to manage multiple competing priorities. How did you organise your workload, and what was the outcome? | Set out the competing demands and any deadlines or service risks. Explain the system you used to prioritise, how you managed interruptions and how you checked progress. Finish with the outcome and any improvement you carried forward. |
| Community Mental Health Services frequently interact with consumers, carers, clinicians and external agencies. Provide an example of how you delivered exceptional customer service while maintaining confidentiality and professionalism in a sensitive situation. | Use an anonymised real interaction. Explain what the person needed, what information you could appropriately share, how you communicated and when you involved others. Describe how your actions helped the person while protecting privacy. |
Before you submit
Make sure both questions are answered directly and that your own decisions are visible. Remove consumer names, health details and other identifying information from the examples. Check the portal’s documents and response limits, then submit by 13 September 2026.
A strong sensitive-service example explains both the help you provided and the boundaries you maintained. Team 3Thirty’s free guidance can help you organise that account so the reader can follow your judgement without needing private details.
Free NSW Government cover-letter guidance
Return to the official job ad. Closes 13 September 2026.