Are you looking for an entry level health job in a fast-paced environment that supports one of the region’s most important healthcare facilities? If you’re drawn to health administration and want to kick-start your NSW Health career, the Record Control & Processing Officer role at Nepean Hospital could be your perfect next step. This position offers the chance to grow within the NSW Public Sector and help maintain top-quality patient care.
Nepean Hospital serves as a vital hub in the Greater Western Sydney area, with a strong focus on delivering exceptional health services to the local community. Working here means you’ll join a dynamic environment where attention to detail and a commitment to privacy and confidentiality are paramount. The experience you gain in this government job can open doors for many other NSW health jobs and opportunities down the line.
If you’re new to public sector recruitment, be sure to check out this unofficial guide to NSW Public Sector recruitment for more insider tips and context. To help you with your application, check out all the government cover letter help available from Team 3Thirty here.
Getting a grasp on how to apply, draft a compelling cover letter, and tailor your responses to NSW Health selection criteria will make a world of difference in your application.
Table of Contents
Nepean Hospital Record Control & Processing Officer – Salary and Overview
| Position Title | Record Control & Processing Officer |
|---|---|
| Organisation/Entity | Nepean Blue Mountains Local Health District (NBMLHD) |
| Job Location | Sydney Region / Sydney – Greater West |
| Work Type | Permanent Part-Time |
| Base Pay | $64,046.06 – $66,170.25 |
| Closing Date | 01/04/2025 |
About the Nepean Hospital Record Control & Processing Officer Role with NSW Health
The Record Control & Processing Officer is a crucial role for anyone embarking on a NSW Health career or seeking to expand their expertise in health administration. Located at Nepean Hospital, this position is part of a team that manages patient records to support a wide range of healthcare services, from emergency care to paediatric treatment. Maintaining accurate records is essential to delivering seamless care and ensuring that each patient’s information is readily available when needed.
As part of the Nepean Blue Mountains Local Health District, you’ll have access to a supportive network of professionals committed to high standards in patient care. You will handle vital tasks such as organising, retrieving, and filing patient records within a secure environment that prioritises data privacy. This entry level health job is perfect for individuals who pay meticulous attention to detail and thrive under clear processes and guidelines.
Challenges for Record Control & Processing Officer at Nepean Hospital
Working as a Record Control & Processing Officer at Nepean Hospital comes with distinct challenges that make it both dynamic and rewarding.
The hospital operates 24/7, so you’ll play an integral role in ensuring patient records are accessible around the clock. Adapting to a shift-based schedule may be necessary to keep the system running smoothly. You’ll also need to handle confidential documents and uphold strict patient privacy protocols.
Alongside these demands, you’ll collaborate closely with NSW Health clinical teams and administrative staff. The ability to communicate effectively, remain organised, and meet time-sensitive requests is critical. Successfully tackling these challenges will accelerate your growth within health administration and pave the way for future roles in health jobs and other areas of the NSW public sector.
Why Record Control & Processing Officer is a Great Opportunity
Joining Nepean Hospital as a Record Control & Processing Officer puts you right at the heart of efficient healthcare delivery. You’ll gain valuable insight into how a major hospital operates—from supporting frontline care to managing the behind-the-scenes systems that keep patient records accurate and accessible. It’s the kind of hands-on experience that can set you up for a strong start in your NSW health career, helping you build both the skills and professional relationships that often lead to future promotions.
You’ll also enjoy the stability of government employment and a reliable payday. If you’re currently working in a similar role in the private sector, the improved pay and conditions in this NSW Health role will be a welcome upgrade. On top of that, you’ll get access to great employee benefits like salary packaging for extra tax savings, novated leasing, the Fitness Passport program, and over 110 professional development courses through the Education Training Service. Staff and their families can also access free, confidential support through the Employee Assistance Program (EAP).
This is a permanent part-time opportunity—ideal if you’re after regular, guaranteed hours. It’s also a smart way to step into NSW Health, as part-time roles can often be less competitive than their full-time counterparts. And if you perform well, you’ll be in a great position to land an ongoing full-time health administration role in the near future.
NSW Health Application Requirements for Record Control & Processing Officer
Record Control & Processing Officer Application Process
To apply for the Record Control & Processing Officer position, you’ll need to submit the following:
- A resume
- A cover letter (optional but highly recommended)
- Responses to the eight selection criteria
There are no specific formatting requirements or limits set for the resume or cover letter. While the cover letter is technically optional, you should absolutely take the opportunity to include one. The hiring panel will read it—and it could be the difference that helps you stand out. It’s your chance to frame your experience in a way that aligns directly with the role and highlight why you’re a strong fit.
Responses to the selection criteria must be submitted through the online application form. Each response has a character limit of 4,000 characters (including spaces and any HTML tags).
Given the need to address all eight criteria thoroughly, I recommend preparing a brief, targeted resume (no more than four pages) and a concise one-page cover letter that introduces your application and supports your responses.
NSW Health Selection Criteria (What You Will Bring To The Role)
For this application, you need to show that you meet the below selection criteria from the Record Control & Processing Officer role description at Nepean Hospital:
- Energetic worker who has the ability and flexibility to work various rostered shifts to maintain a 24/7 record service.
- Proven ability to work as an effective team member.
- Good understanding of the purpose of patient records in a patient care environment.
- Good understanding of information privacy and confidentiality.
- High level oral and written communication skills.
- Previous clerical experience including use of computers, phones, photocopiers, faxes and filing systems.
- Positive attitude and the flexibility to maintain work standards and a service focus in a changing environment.
- Proven ability to prioritise tasks to ensure shift objectives are met.
You need to draft these answers now, and then copy and paste them into the online form. The maximum character limit for a text response, including spaces and any HTML tags, is 4000 characters.
What to Include in Your Government Cover Letter
For government roles such as this one, your cover letter should explicitly address the selection criteria outlined above. Since there are no formal target questions, you can integrate examples of how you meet these requirements directly into your letter. You should use the STAR (Situation, Task, Action, Result) method to structure your examples, ensuring you detail how your skills and experiences align with both the job description and the broader goals of NSW Health.
If you’re unsure how to craft a professional, effective cover letter, consider downloading a free government cover letter template to guide you.
Nepean Hospital Record Control & Processing Officer Application Checklist
| Checklist Item | Description |
|---|---|
| Review Position Description | Read the official job ad and note the essential criteria. |
| Update Resume | Highlight relevant admin or health administration experience. |
| Write a Cover Letter Using a Free Template | Click here for a free cover letter template |
| Get Your Cover Letter Reviewed | Professional review for $29 |
| Address Selection Criteria | Max 4000 characters. These will also be reviewed and improved with a cover letter review. |
| Check Application Closing Date | Submit everything by 01/04/2025. |
Candidate Profile
Meet Bayley, a young professional with a solid background in record keeping across various roles. She currently works as a casual administration officer at a real estate agency and previously held a position as a receptionist in a busy medical practice in Western Sydney. With strong foundational skills in administration and a keen eye for organisation, Bayley thrives in fast-paced environments and enjoys contributing to a bigger purpose—especially when it comes to supporting patient care.
Eager to build a long-term career in NSW Health in a non-clinical role, Bayley is now ready to bring her experience to Nepean Hospital. Her attention to detail, adaptability, and willingness to take on varied shifts make her well suited to the demands of a Record Control & Processing Officer role. She sees this opportunity as a chance to strengthen her administrative capabilities, gain deeper experience in health administration, and make a positive, behind-the-scenes impact on patient outcomes.
Example Cover Letter for Nepean Hospital Administration Job
Dear Hiring Manager,
I am writing to apply for the permanent part-time Record Control & Processing Officer position at Nepean Hospital. With experience in both the real estate and healthcare sectors, I bring strong clerical skills, adaptability, and a commitment to high standards of organisation and confidentiality. I am enthusiastic about the opportunity to contribute to the essential behind-the-scenes work that supports quality patient care.
I’d like to take this opportunity to highlight how my experience directly aligns with the needs of this role. While working as a receptionist at a busy medical practice in Western Sydney, I played a key role in managing the flow of patient records during a particularly demanding flu season. As patient volumes surged, delays and misplacement of files began to impact the delivery of care.
I recognised the issue early and took the initiative to improve our records handling process. I introduced a simple tracking system based on appointment times and file checklists, ensuring that documents were correctly filed and prepared ahead of schedule. This approach significantly reduced the time spent searching for records and contributed to a smoother workflow. Our clinical team noted a marked improvement in efficiency, and I gained valuable insight into how timely and accurate record access directly supports both direct and indirect patient care—something I am genuinely motivated to continue contributing to at Nepean Hospital.
I am excited by the opportunity to join the Nepean Blue Mountains Local Health District and contribute to the delivery of effective and efficient record services that support quality healthcare 24/7.
I have attached my responses to the selection criteria for this role below.
Thank you for considering my application
Kind regards,
Bayley
Response to NSW Health Selection Criteria
Energetic worker who has the ability and flexibility to work various rostered shifts to maintain a 24/7 record service
I have a strong track record of being an energetic and flexible worker, particularly when it comes to adapting to changing rosters and workloads. In my current casual role at a real estate agency, I regularly adjust my availability to support the business during peak periods and unexpected absences. Similarly, during my time at the medical practice, I frequently adjusted my hours to cover sick leave or extended hours during flu outbreaks. I understand the nature of a 24/7 record service and the importance of reliable staffing to ensure continuity. I am comfortable working early starts, evenings, weekends or public holidays as required, and I genuinely enjoy the variety that shift-based work can offer.
Proven ability to work as an effective team member
Throughout my previous roles, I’ve consistently demonstrated an ability to work as a collaborative and effective team member. At the medical practice, I worked closely with doctors, nurses, and other administrative staff to ensure that appointments ran smoothly and patient files were properly prepared. We often needed to coordinate in real time to locate or update patient records, especially when appointments ran behind or walk-ins occurred. I always made sure to communicate clearly with the team and offer help where needed. My current role also requires close collaboration with property managers and finance officers, and I pride myself on maintaining respectful, solution-focused working relationships.
Good understanding of the purpose of patient records in a patient care environment
I understand the critical role that patient records play in supporting safe and effective patient care. During my time at the medical practice, I saw how access to complete and accurate records enabled doctors to make informed decisions and avoid unnecessary delays or repeat questions. I also became aware of how missing or misplaced information could lead to frustration for both patients and staff. This helped me appreciate the importance of maintaining well-organised and accessible records—not just as a task, but as a service that supports clinical care and enhances the overall patient experience.
Good understanding of information privacy and confidentiality
I have a strong understanding of the need for privacy and confidentiality when handling patient records and personal information. At the medical practice, I was trained in maintaining patient confidentiality under both organisational policies and privacy legislation. I always ensured that files were not left out in public areas, computer screens were locked when unattended, and that I only accessed information on a need-to-know basis. Even in my current role in real estate, I manage sensitive tenancy information and financial records, and I take the same care to ensure this information is stored and shared appropriately.
High level oral and written communication skills
My oral and written communication skills have been developed across multiple roles and environments. I regularly handle email and phone enquiries in my current role, which requires me to communicate clearly and professionally with tenants, landlords, and external service providers. At the medical practice, I welcomed patients, managed appointment bookings, and provided clear information about clinic processes. I also wrote notes, updated digital records, and drafted correspondence. I’ve always made a conscious effort to match my communication style to the audience—whether that’s a patient who needs reassurance or a colleague who needs a quick update.
Previous clerical experience including use of computers, phones, photocopiers, faxes and filing systems
I have solid clerical experience, having worked in administrative roles across healthcare and real estate. I am confident using a range of office equipment including desktop computers, phones, photocopiers, and scanning machines. I’ve used both electronic and paper-based filing systems, and I’m comfortable learning new systems quickly. In my current role, I use Microsoft Office programs daily and maintain organised digital files for multiple properties. I also enter and update data, manage email correspondence, and support financial reporting processes.
Positive attitude and the flexibility to maintain work standards and a service focus in a changing environment
I bring a positive attitude to my work and am known for being adaptable and service-oriented, even in the face of change. For example, when the real estate agency introduced a new digital filing system, I embraced the change and volunteered to help the team learn the platform. I remained focused on ensuring high work standards during the transition, offering support to colleagues and flagging any issues early. Similarly, at the medical practice, I kept calm and helpful when the clinic faced unexpected delays or system outages. I understand that the healthcare environment can change rapidly and that maintaining a focus on service and professionalism is essential.
Proven ability to prioritise tasks to ensure shift objectives are met
I am highly organised and able to prioritise tasks effectively to meet shift objectives. In my reception role, I had to juggle walk-in patients, scheduled appointments, incoming calls, and filing duties—often all at once. I learned to assess which tasks were most time-sensitive and adapt accordingly. For example, I always prioritised preparing files for the next scheduled appointment while flagging urgent incoming enquiries with the clinical staff. In my current role, I also manage multiple administrative deadlines and coordinate with colleagues to ensure that high-priority documents are finalised on time. My approach is to stay calm, think ahead, and adjust as needed while maintaining a high standard of accuracy.
How To Use The STAR Structure For Government Jobs
The STAR technique—Situation, Task, Action, Result—is a powerful framework used across the NSW Public Sector. It helps you provide clear, structured answers to competency-based questions, often encountered in health administration and other government roles. When an interviewer or application form asks for an example of a time you demonstrated a particular skill, STAR ensures you cover all the relevant details.
In your cover letter, resume, and selection criteria responses, mention the Situation you faced, clarify your Task or objective, detail the Action you took, and describe the Result of those actions. This approach is particularly valuable in roles dealing with sensitive patient data or complex administrative systems, like the Record Control & Processing Officer position at Nepean Hospital. As you saw in the example cover letter and example selection criteria responses, integrating real experiences with a concise STAR outline can show recruiters you’re both detail-oriented and results-driven.
Get Your Nepean Hospital Job Application Ready
Ready to take the next step? Click here to apply for the Record Control & Processing Officer role at Nepean Hospital.
As you polish your application, remember that even a minor improvement in your cover letter can significantly boost your chances in public sector recruitment. Get your cover letter reviewed for just $29—it’s the easiest and best way to stand out. It includes an expert review from an experienced hiring manager, including cover letter and selection criteria.
