Introduction
The Aboriginal Senior Client Service Officer at Homes NSW in Redfern supports Aboriginal and Torres Strait Islander clients with complex housing and tenancy needs. The role combines culturally responsive service, policy decisions, collaboration with providers and coaching of colleagues.
For how to apply for Aboriginal Senior Client Service Officer, prepare a two-page cover letter and a current resume of no more than five pages. The application also requires one accepted form of confirmation of Aboriginality. This is an Aboriginal-identified role open only to Aboriginal and Torres Strait Islander people. View the official job ad for the current form and deadline.
Use a housing, tenancy or community-service example that shows how you respected a client’s circumstances, applied the relevant policy and coordinated practical support. Include the outcome for the client and how you protected confidential information.
Aboriginal Senior Client Service Officer role snapshot
| Role | Aboriginal Senior Client Service Officer |
|---|---|
| Organisation | Homes NSW, Department of Communities and Justice |
| Location and work type | Redfern; temporary full-time, 12 months |
| Salary or grade | Clerk Grade 5/6, $102,936 to $113,579 plus superannuation and leave loading |
| Job ID | 601007 |
| Closing date | Sunday 11 October 2026; check the official ad for the exact time |
| Official vacancy | View the official job ad |
Application requirements for Aboriginal Senior Client Service Officer
Prepare the written components below, then check the official form for current instructions.
- cover letter, maximum two pages, outlining how you meet the role requirements
- Up-to-date resume, maximum five pages
- Confirmation of Aboriginality form or written confirmation from two to three Aboriginal organisations meeting the vacancy’s criteria
Check the official vacancy for the exact confirmation pathway and upload instructions.
Eligibility and work conditions
This is an Aboriginal-identified role. The vacancy is open only to Aboriginal and Torres Strait Islander people. A current unrestricted driver licence and travel willingness apply for regional locations; confirm how that condition applies to the Redfern post.
What to highlight for Aboriginal Senior Client Service Officer
For the Redfern housing role, show how your cultural capability and housing-service judgement helped an Aboriginal or Torres Strait Islander client navigate a complex need.
| Candidate evidence area | How to demonstrate it |
|---|---|
| Culturally responsive housing service | Show how you understood a client’s housing context and built trust. |
| Complex tenancy decisions | Explain a policy-based decision about transfers, arrears, subsidies or a dispute. |
| Partnerships | Describe how you worked with providers or advocates to address an interlocking client need. |
| Team support | Show how you coached a colleague or improved an assessment process. |
Example application structure for Aboriginal Senior Client Service Officer
Use the two-page letter for a client outcome and a separate policy or team-coaching example. Keep the Aboriginality confirmation document distinct from your written evidence. Follow the document and response limits above.
| Section or response | What to include |
|---|---|
| Opening | Connect your community and housing experience to the Redfern service setting. |
| Client example | Describe a complex need, your culturally responsive approach and the outcome. |
| Policy example | Show accurate tenancy or subsidy decisions and careful records. |
| Close | Confirm the identified-role requirements and point to the matching resume evidence. |
What the panel will want to see in your examples
- Respectful work with Aboriginal and Torres Strait Islander clients
- Sound housing-policy judgement
- Confidential and accurate client records
- Practical coordination with community and agency partners
Before you submit
Confirm the Aboriginality document pathway, the Redfern-specific travel condition and the 4 October closing time before submitting. Return to the official vacancy to check and submit your application.
Help with your Aboriginal Senior Client Service Officer application
If you want support presenting housing-service examples while keeping client details confidential, Team 3Thirty can help with the written application. Use the free NSW cover letter template to plan your draft, or request application support for this vacancy.