The Technology Support Officer role at Hunter River High School is an ongoing, full-time position supporting ICT systems for students, teachers and school staff. The school's academic, vocational and industry-connected programs make reliable technology support important across several kinds of learning activity. View the official job ad.
This guide walks through how to apply for Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School. Applicants need a two-page cover letter, two targeted responses of up to 300 words each, a five-page resume and copies of qualifications or academic transcripts.
The application needs a balance of technical and relationship evidence. The panel must be able to see how you diagnose issues, communicate with users who have different ICT skills and build trust across a school community.
In This Guide
- Role snapshot
- Application requirements
- Candidate evidence areas
- Example application structure
- Application help
Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School Role Snapshot
| Role title | Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School |
|---|---|
| Organisation | School Administrative and Support |
| Location | Central & North Coasts |
| Job reference | 0000BC3K |
| Work type | See official role details |
| Grade | Clerk Grade 3/4 |
| Salary | $84,659 to $92,701 plus superannuation and annual leave loading |
| Closing date | 10 August 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements are the documents and written responses used to check whether an application is complete. Page and word limits matter because the panel can screen out an application that does not follow the stated format.
Application Requirements For Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School
- Cover letter, maximum 2 pages, showing how your experience meets the focus capabilities
- Responses to 2 targeted questions, maximum 300 words per response
- Current resume, maximum 5 pages, including contact details for 2 professional referees
- Copies of qualifications and/or academic transcripts
- Documents submitted in Word or PDF format through iWorkForNSW
Targeted questions
- What are your demonstrated skills and experiences that would transfer to working in an educational setting that will support students and school staff in their technology requirements?
- Outline your capacity to communicate effectively, work collaboratively and build positive relationships with students, staff and the broader school community with varying levels of ICT skills.
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School At School Administrative and Support
| Candidate evidence area | How to demonstrate it |
|---|---|
| Reliable school ICT support | Use an example that shows how you restored or maintained a technology service used by several people. Explain how you diagnosed the issue and limited disruption. |
| Technical communication | Describe how you supported a user with limited ICT confidence, translated technical information and confirmed that the person could continue independently. |
| Collaborative problem solving | Show how you worked with colleagues, vendors or service teams when an issue required shared ownership or escalation. |
| Planning and preventative support | Include evidence of documentation, equipment checks, recurring issue analysis or another action that improved reliability over time. |
Example Application Structure For Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School
This application requires a two-page cover letter, two targeted responses and supporting career documents. Each targeted response has a maximum of 300 words. The structure below helps you use the cover letter for broad suitability and the questions for detailed school-based evidence.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work. |
| Reliable school ICT support | Use an example that shows how you restored or maintained a technology service used by several people. Explain how you diagnosed the issue and limited disruption. |
| Technical communication | Describe how you supported a user with limited ICT confidence, translated technical information and confirmed that the person could continue independently. |
| Collaborative problem solving | Show how you worked with colleagues, vendors or service teams when an issue required shared ownership or escalation. |
| Planning and preventative support | Include evidence of documentation, equipment checks, recurring issue analysis or another action that improved reliability over time. |
| Closing paragraph | Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process. |
Responses to targeted questions
Give each question its own STAR example. Use the situation and task briefly, then devote most of the response to your decisions, actions and result.
| Targeted question | What a strong response would include |
|---|---|
| What are your demonstrated skills and experiences that would transfer to working in an educational setting that will support students and school staff in their technology requirements? | Use an example that shows how you restored or maintained a technology service used by several people. Explain how you diagnosed the issue and limited disruption. |
| Outline your capacity to communicate effectively, work collaboratively and build positive relationships with students, staff and the broader school community with varying levels of ICT skills. | Describe how you supported a user with limited ICT confidence, translated technical information and confirmed that the person could continue independently. |
What the panel will want to see in your examples
- Technical troubleshooting that protects learning continuity
- Patient communication with students and staff
- Strong relationships across technical and non-technical groups
- Documentation and follow-up that improve service reliability
Help With Your Technology Support Officer, Clerk Grade 3/4 – Full Time – Ongoing – Hunter River High School Application
Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.
If you want help turning your experience into a role-specific application, request professional application support. You can also return to the official job ad to confirm the closing date and final submission instructions.