The Customer Service Representative role at the Tamworth Service Centre is an ongoing part-time opportunity, with the ability to work between 20 and 35 hours per week. The position combines face-to-face service and inbound calls across a six-day roster, including every second Saturday. View the official job ad.
This guide explains how to apply for Customer Service Representative – Tamworth with a resume and cover letter addressing the focus capabilities in the role description. Your written examples should show how you resolve enquiries, use several systems and protect personal information while keeping the customer experience calm and clear.
Experience from retail, hospitality, banking, contact centres, reception, health administration and community services can transfer well. The panel needs evidence that you can adapt that experience to public service, where accuracy, privacy and consistent process matter alongside warmth and speed.
In This Guide
- Role snapshot
- Application requirements
- Candidate evidence areas
- Example application structure
- Application help
Customer Service Representative – Tamworth Role Snapshot
| Role title | Customer Service Representative – Tamworth |
|---|---|
| Organisation | Department of Customer Service |
| Location | Tamworth & North West NSW |
| Job reference | req53360 |
| Work type | Part-Time |
| Grade | Clerk Grade 3/4 |
| Salary | Starting salary $74,118 plus superannuation and leave loading |
| Closing date | 6 August 2026 at 9:59am |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements are the documents and written responses used to check whether an application is complete. Page and word limits matter because the panel can screen out an application that does not follow the stated format.
Application Requirements For Customer Service Representative – Tamworth
- Current resume
- Cover letter showing your experience and how you meet the focus capabilities in the role description
Essential role requirements and work conditions
- Satisfactory national criminal record check
- Availability for a six-day operating roster, including every second Saturday
- Availability for a minimum of 20 hours per week, with four-hour minimum shifts
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Customer Service Representative – Tamworth At Department of Customer Service
| Candidate evidence area | How to demonstrate it |
|---|---|
| Complex customer enquiries | Choose an example where the customer needed more than a quick answer. Explain how you confirmed the issue, found reliable information and guided the customer through the next step. |
| Using multiple systems accurately | Show how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer. |
| Privacy and professionalism | Describe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting. |
| Resilience in a busy service environment | Use an example involving queues, high call volume or competing customer needs. Explain how you stayed composed and supported the wider team. |
Example Application Structure For Customer Service Representative – Tamworth
This application requires a resume and cover letter focused on the role's customer-service capabilities. No maximum cover-letter length is stated, so keep the letter within two focused pages. The structure below shows how to connect private-sector service experience with the requirements of a Service NSW role.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work. |
| Complex customer enquiries | Choose an example where the customer needed more than a quick answer. Explain how you confirmed the issue, found reliable information and guided the customer through the next step. |
| Using multiple systems accurately | Show how you navigated systems, checked details and maintained accurate notes while continuing to communicate with the customer. |
| Privacy and professionalism | Describe the controls you used when viewing, discussing or recording confidential information in a customer-facing setting. |
| Resilience in a busy service environment | Use an example involving queues, high call volume or competing customer needs. Explain how you stayed composed and supported the wider team. |
| Closing paragraph | Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process. |
What the panel will want to see in your examples
- Clear communication with customers who have different needs
- Accurate work across several systems and service channels
- Responsible handling of confidential information
- Reliable performance during busy or changing service periods
Help With Your Customer Service Representative – Tamworth Application
Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.
If you want help turning your experience into a role-specific application, request professional application support. You can also return to the official job ad to confirm the closing date and final submission instructions.