The Technology Support Officer role at Irrawang High School supports the ICT systems used by students, teachers and school staff. It suits applicants who can troubleshoot practical technology issues, communicate with users who have different levels of confidence and keep school ICT services operating reliably. View the official job ad.
This guide walks through how to apply for Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School. The application includes a two-page cover letter, two targeted responses of up to 300 words each, a five-page resume and copies of qualifications or academic transcripts.
Technical knowledge matters, but the written task also tests whether you can work effectively in an educational setting. Your examples should show patient user support, collaborative problem solving and an understanding that technology interruptions can affect teaching, learning and student participation.
In This Guide
- Role snapshot
- Application requirements
- Candidate evidence areas
- Example application structure
- Application help
Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School Role Snapshot
| Role title | Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School |
|---|---|
| Organisation | School Administrative and Support |
| Location | Central & North Coasts |
| Job reference | 0000BBHE |
| Work type | See official role details |
| Grade | Clerk Grade 3/4 |
| Salary | $84,659 to $92,701 plus superannuation and leave loading |
| Closing date | 5 August 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements are the documents and written responses used to check whether an application is complete. Page and word limits matter because the panel can screen out an application that does not follow the stated format.
Application Requirements For Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School
- Cover letter, maximum 2 pages, showing how your experience meets the focus capabilities
- Responses to 2 targeted questions, maximum 300 words per response
- Current resume, maximum 5 pages, including contact details for 2 professional referees
- Copies of qualifications and/or academic transcripts
- Documents submitted in Word or PDF format through iWorkForNSW
Targeted questions
- What are your demonstrated skills and experiences that would transfer to working in an educational setting that will support students and school staff in their technology requirements?
- Outline your capacity to communicate effectively, work collaboratively and build positive relationships with students, staff and the broader school community with varying levels of ICT skills.
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School At School Administrative and Support
| Candidate evidence area | How to demonstrate it |
|---|---|
| ICT troubleshooting in a user environment | Use an example where you diagnosed a device, account, network or software issue. Explain your diagnostic sequence, the fix and how you reduced disruption for the user. |
| Supporting users with different ICT skills | Show how you explained a technical task in plain language, checked understanding and left the user more confident after the interaction. |
| Working in an educational setting | Connect your experience to the needs of students and school staff, including service reliability, respectful communication and work around teaching schedules. |
| Collaboration and relationships | Describe how you worked with technical colleagues, teachers, administrators or external providers to resolve an issue that crossed team boundaries. |
Example Application Structure For Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School
This application combines a two-page cover letter with two targeted responses and supporting career documents. Each targeted response has a maximum of 300 words. The structure below separates your overall role fit from the detailed evidence needed for the two questions.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work. |
| ICT troubleshooting in a user environment | Use an example where you diagnosed a device, account, network or software issue. Explain your diagnostic sequence, the fix and how you reduced disruption for the user. |
| Supporting users with different ICT skills | Show how you explained a technical task in plain language, checked understanding and left the user more confident after the interaction. |
| Working in an educational setting | Connect your experience to the needs of students and school staff, including service reliability, respectful communication and work around teaching schedules. |
| Collaboration and relationships | Describe how you worked with technical colleagues, teachers, administrators or external providers to resolve an issue that crossed team boundaries. |
| Closing paragraph | Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process. |
Responses to targeted questions
Give each question its own STAR example. Use the situation and task briefly, then devote most of the response to your decisions, actions and result.
| Targeted question | What a strong response would include |
|---|---|
| What are your demonstrated skills and experiences that would transfer to working in an educational setting that will support students and school staff in their technology requirements? | Use an example where you diagnosed a device, account, network or software issue. Explain your diagnostic sequence, the fix and how you reduced disruption for the user. |
| Outline your capacity to communicate effectively, work collaboratively and build positive relationships with students, staff and the broader school community with varying levels of ICT skills. | Show how you explained a technical task in plain language, checked understanding and left the user more confident after the interaction. |
What the panel will want to see in your examples
- A logical troubleshooting process and a reliable technical result
- Communication that suits the user's level of ICT confidence
- Awareness of the effect technology has on teaching and learning
- Positive working relationships across the school community
Help With Your Technology Support Officer, Clerk Grade 3/4 – Full time – Temporary ACIP – Irrawang High School Application
Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.
If you want help turning your experience into a role-specific application, request professional application support. You can also return to the official job ad to confirm the closing date and final submission instructions.