This guide walks through the application task for the Administrative Support Officer role with the NSW Police Force in Parramatta. The position supports the Business Services Team within State Intelligence Command, with work that includes administrative coordination, accurate financial processing and service to stakeholders across the command. View the official job ad.
This is a substantial written application. You need a two-page cover letter, a current resume and two targeted responses of up to 300 words each. The targeted questions place particular weight on transactional journal accuracy and customer service in a complex stakeholder environment.
NSW Government applications are assessed against both the submission instructions and the requirements of the role. Your examples need to show the controls you used, the judgement behind your decisions and the result you achieved, rather than relying on broad claims about being organised or accurate.
In This Guide
- Role snapshot
- Application requirements
- Candidate evidence areas
- Example application structure
- Application help
Administrative Support Officer Role Snapshot
| Role title | Administrative Support Officer |
|---|---|
| Organisation | NSW Police Force |
| Location | Parramatta |
| Job reference | 0000BC8X |
| Work type | Full-Time |
| Grade | Clerk Grade 3/4 |
| Salary | $87,199 to $95,482 plus superannuation and annual leave loading |
| Closing date | 2 August 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements are the documents and written responses used to check whether an application is complete. Page and word limits matter because the panel can screen out an application that does not follow the stated format.
Application Requirements For Administrative Support Officer
- Cover letter, maximum 2 pages, addressing the role's focus capabilities
- Current resume
- Responses to 2 targeted questions, maximum 300 words per response, completed in the online text boxes or attached as a separate document
Targeted questions
- This role plays a critical part in month end processing and as such it is imperative that journals and other upload data is accurate. Describe your experience in working in a finance environment where you had to prepare transactional journals for upload. How do you ensure data accuracy & integrity before a journal upload?
- This role requires a strong commitment to customer service and the ability to liaise with stakeholders across the Command and NSWPF. Give an example of where you have ensured that you met customer service standards within your organisation and how you have dealt with a difficult situation.
Essential role requirements and work conditions
- Australian citizenship, Australian permanent residency or New Zealand citizenship
- National Police Check
- Ability to obtain and maintain the security clearance determined by the NSW Police Force
- The role has no remote or work-from-home arrangement
NSW Government Candidate Requirements
The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.
Candidate Requirements For Administrative Support Officer At NSW Police Force
| Candidate evidence area | How to demonstrate it |
|---|---|
| Financial data accuracy and controls | Use an example involving journals, reconciliations, uploads or other high-risk financial data. Explain your checking sequence, how you resolved discrepancies and how you confirmed the final information was safe to process. |
| Customer service in a difficult situation | Show how you clarified the customer's concern, explained the relevant process and kept the interaction professional. Include the action you took to resolve or escalate the matter and the result for the customer. |
| Administrative coordination | Choose evidence that shows you keeping records, deadlines and stakeholders aligned during a busy reporting or month-end period. Make your personal contribution and prioritisation decisions clear. |
| Confidentiality and judgement | Describe how you handled sensitive operational or financial information, followed access controls and raised issues through the correct channel. |
Example Application Structure For Administrative Support Officer
This application requires a two-page cover letter plus two targeted responses, so each document needs a distinct purpose. Each targeted response has a maximum of 300 words. The structure below shows how to use the cover letter for role fit and the targeted responses for detailed evidence.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work. |
| Financial data accuracy and controls | Use an example involving journals, reconciliations, uploads or other high-risk financial data. Explain your checking sequence, how you resolved discrepancies and how you confirmed the final information was safe to process. |
| Customer service in a difficult situation | Show how you clarified the customer's concern, explained the relevant process and kept the interaction professional. Include the action you took to resolve or escalate the matter and the result for the customer. |
| Administrative coordination | Choose evidence that shows you keeping records, deadlines and stakeholders aligned during a busy reporting or month-end period. Make your personal contribution and prioritisation decisions clear. |
| Confidentiality and judgement | Describe how you handled sensitive operational or financial information, followed access controls and raised issues through the correct channel. |
| Closing paragraph | Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process. |
Responses to targeted questions
Give each question its own STAR example. Use the situation and task briefly, then devote most of the response to your decisions, actions and result.
| Targeted question | What a strong response would include |
|---|---|
| This role plays a critical part in month end processing and as such it is imperative that journals and other upload data is accurate. Describe your experience in working in a finance environment where you had to prepare transactional journals for upload. How do you ensure data accuracy & integrity before a journal upload? | Use an example involving journals, reconciliations, uploads or other high-risk financial data. Explain your checking sequence, how you resolved discrepancies and how you confirmed the final information was safe to process. |
| This role requires a strong commitment to customer service and the ability to liaise with stakeholders across the Command and NSWPF. Give an example of where you have ensured that you met customer service standards within your organisation and how you have dealt with a difficult situation. | Show how you clarified the customer's concern, explained the relevant process and kept the interaction professional. Include the action you took to resolve or escalate the matter and the result for the customer. |
What the panel will want to see in your examples
- A clear checking method for financial transactions and upload data
- Specific evidence of customer service under pressure
- Sound judgement about confidentiality, escalation and procedure
- Your personal actions and a measurable or observable result
Help With Your Administrative Support Officer Application
Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.
If you want help turning your experience into a role-specific application, request professional application support. You can also return to the official job ad to confirm the closing date and final submission instructions.