This guide walks through the application task for the Talent Pool – General Administrative Support Officer opportunity with NSW Police Force across Gladesville, Ryde and Eastwood. The pool may be used for future ongoing or temporary roles over the next 18 months, so the application needs to prove broad administration and service capability.
For applicants checking how to apply for Talent Pool – General Administrative Support Officer, the written task is clear: a two-page cover letter, resume and two targeted question responses. View the official job ad before submitting so you can confirm the online fields and any upload instructions.
This role suits applicants with customer service, reception, clerical support, records, administration, call centre, community service or office support experience. The two targeted questions make customer service under pressure and high-volume administration the main evidence tasks.
In This Guide
- Talent Pool – General Administrative Support Officer role snapshot
- Application requirements
- Candidate requirements
- Example application structure
- Help with your application
Talent Pool – General Administrative Support Officer Role Snapshot
| Role title | Talent Pool – General Administrative Support Officer |
| Organisation | NSW Police Force |
| Agency | NSW Police Force |
| Location | Gladesville, Ryde and Eastwood |
| Job reference | 0000BBRI |
| Work type | Talent pool for future ongoing or temporary full-time and part-time opportunities |
| Salary or grade | Clerk Grade 1/2, $75,728 to $82,329 |
| Closing date | Monday 20 July 2026 at 9:59am |
| Official job ad | View the official job ad |
NSW Government Application Requirements
NSW Government applications are screened against the written instructions first. The right documents, page limits and written responses matter because they help the panel decide whether your application should move forward for detailed assessment.
Application Requirements For Talent Pool – General Administrative Support Officer
For this role, prepare the following written material:
- Cover letter, maximum 2 pages
- Up-to-date resume
- Response to Target Question 1, maximum 500 words
- Response to Target Question 2, maximum 500 words
Keep eligibility checks and work conditions separate from your written evidence:
- Australian citizen, permanent resident of Australia or New Zealand citizen for ongoing roles
- National Police criminal history check
- Ability to obtain and maintain a NSW Police security clearance
Before submitting, check the online form and the official role page for current upload fields, closing date and any final instructions.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience and behaviours your examples need to prove. For this role, your application should focus on practical evidence rather than broad statements.
Candidate Requirements For Talent Pool – General Administrative Support Officer At NSW Police Force
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Complex customer service | Use an example where the issue was not routine: an upset customer, missing information, multiple stakeholders, time pressure or a risk that needed escalation. |
| High-volume administration | Show how you handled several clerical tasks at once, chose priorities and kept work accurate. |
| Reception and business-unit support | Use examples from reception, records, correspondence, appointments, data entry, team inboxes or customer counters. |
| Prioritising workload | Explain how you decided what came first, what you tracked, who you kept informed and how you prevented work from slipping. |
| Confidentiality and judgement | Show that you can work around sensitive records, formal processes and public enquiries with care. |
Example Application Structure For Talent Pool – General Administrative Support Officer
This application needs a two-page cover letter, resume and two targeted question responses. Use the cover letter for fit and role context, then use each targeted response for one detailed example.
| Application section | What to include |
|---|---|
| Opening | State the role, location and agency, then connect your background to NSW Police Force. |
| Complex customer service | Use an example where the issue was not routine: an upset customer, missing information, multiple stakeholders, time pressure or a risk that needed escalation. |
| High-volume administration | Show how you handled several clerical tasks at once, chose priorities and kept work accurate. |
| Reception and business-unit support | Use examples from reception, records, correspondence, appointments, data entry, team inboxes or customer counters. |
| Prioritising workload | Explain how you decided what came first, what you tracked, who you kept informed and how you prevented work from slipping. |
| Checks and conditions | Confirm these separately from your capability examples: Australian citizen, permanent resident of Australia or New Zealand citizen for ongoing roles; National Police criminal history check; Ability to obtain and maintain a NSW Police security clearance. |
| Closing | Finish with one sentence about why the role fits your administration, service or public-sector motivation. |
Responses To Targeted Questions
Each targeted response should use one clear example. Keep the answer specific, explain the action you personally took and finish with the result.
| Targeted question | How to approach it |
|---|---|
| Describe a complex customer service issue you have resolved under pressure. How did you approach the issue, what steps did you take to address the customer’s needs and what was the outcome? | Use a customer service example with pressure, complexity or a risk of delay. Set up the situation briefly, then spend most of the response on your actions and the outcome. |
| Can you describe a time when you had to handle multiple administrative tasks simultaneously in a high-volume work environment? How did you prioritise and manage your workload? | Use an example that proves the exact skill being tested. Explain the tools, priorities, checks or decisions you used, then show what improved for the customer, team or process. |
What The Panel Will Want To See In Your Examples
- A specific situation, not a general claim about your strengths
- The action you personally took and the decision you made
- How you communicated with customers, patients, visitors, staff or stakeholders
- How you kept information accurate, confidential and useful
- The result for the customer, patient, team, service or workplace process
Help With Your Talent Pool – General Administrative Support Officer Application
If you want to prepare the application yourself, start by mapping your best examples against the evidence areas above and use the free NSW cover letter template to keep the structure clear.
If you want practical help turning your experience into a stronger written application, Team 3Thirty can help with the cover letter, resume alignment and any targeted or selection criteria responses. You can request application support here.
Before you submit, return to the official job ad and check the closing date, role description and online application form.