Introduction
This guide walks through the application task for the CCLHD District Administration Officer – Level 3 – Talent Pool role with Central Coast Local Health District in Gosford and across the Central Coast. The role sits within NSW Health administration and may support hospitals, community health centres, outpatient services, clinical support areas and front-of-house functions.
The CCLHD District Administration Officer – Level 3 – Talent Pool suits applicants who can stay organised in busy clinical settings, communicate clearly with patients and staff, and keep accurate administrative processes moving under pressure. Current opportunities include Wyong Emergency Department, where the roster can include morning, afternoon, overnight, weekend, public holiday and Christmas/New Year shifts.
If you are working through how to apply for CCLHD District Administration Officer – Level 3 – Talent Pool, the main written task is to respond to each selection criterion individually. Each response has a 4,000-character maximum and should be laid out in STAR format, so your application needs clear examples rather than general claims about being organised or good with people.
You can view the official job ad and complete the application through the NSW Health portal. Check the portal carefully before submitting, because the portal wording, character limits and upload instructions are the source of truth.
Contents
- CCLHD District Administration Officer – Level 3 – Talent Pool role snapshot
- What a talent pool role means
- NSW Government application requirements
- Application requirements for CCLHD District Administration Officer – Level 3 – Talent Pool
- NSW Government candidate requirements
- Selection criteria for CCLHD District Administration Officer – Level 3 – Talent Pool at Central Coast Local Health District
- Example application structure for CCLHD District Administration Officer – Level 3 – Talent Pool
- Help with your CCLHD District Administration Officer – Level 3 – Talent Pool application
CCLHD District Administration Officer – Level 3 – Talent Pool Role Snapshot
| Role title | CCLHD District Administration Officer – Level 3 – Talent Pool |
| Organisation / entity | Central Coast Local Health District |
| Agency | Health |
| Job location | Gosford, Central Coast and Region |
| Job reference number | 568361 / REQ648287 |
| Position classification | Administration Officer Level 3 |
| Work type | Permanent full time/part time, temporary full time/part time and casual opportunities |
| Hours | Up to 38 hours per week |
| Remuneration | $35.84 to $36.96 per hour |
| Closing date | 14 September 2026 at 9:59 AM Australia/Sydney |
| Official job ad | View the official job ad |
What A Talent Pool Role Means
A talent pool is a recruitment process used to identify suitable candidates for current and future vacancies. Instead of applying for one fixed position with one start date, you are applying to be assessed for a pool that can be used when matching opportunities become available.
For this CCLHD District Administration Officer – Level 3 – Talent Pool, that matters because the role can cover different facilities, departments, shift patterns and administrative settings. Your application should show transferable administration skills that can work across patient services, emergency department administration, ward clerk work, medical records, outpatients, community health and other clinical support areas.
Being placed in a talent pool is positive, but it is not the same as being appointed to a job immediately. The panel still needs evidence that you meet the criteria, and future placement can depend on location, roster needs, availability and the type of vacancy that opens.
For more context, read Team 3Thirty’s guide to what a NSW Government talent pool means. You can also compare this application with other talent-pool checklist examples, including Administrative Support Officer (Talent Pool) and Talent Pool – General Administrative Support Officer.
NSW Government Application Requirements
NSW Government and NSW Health application requirements matter because they are used to screen whether your application is complete and easy to assess. For this role, the selection criteria responses carry the main evidence load because each criterion needs its own written response.
The 4,000-character maximum gives you enough space for a developed STAR example, but it is still a limit. Each response should stay focused on one strong example, explain your role clearly, and connect the result back to the criterion.
Application Requirements For CCLHD District Administration Officer – Level 3 – Talent Pool
For this role, prepare the application around the NSW Health online application process and the five selection criteria from the position description.
- Complete the NSW Health online application through the apply link.
- Prepare a current resume.
- Respond to each of the five selection criteria individually.
- Keep each selection-criteria response within the 4,000-character maximum.
- Lay out each response in STAR format: Situation, Task, Action and Result.
- Use any exact portal questions, document limits or upload instructions shown after you select apply.
The official role page and NSW Health application portal should be checked before submission. If the portal wording differs from the position description, use the portal wording for the final response headings.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience and behaviours the hiring team will want to see in your examples. For the CCLHD District Administration Officer – Level 3 – Talent Pool, your application should show that you can work in a busy healthcare environment while staying organised, respectful and accurate.
The selection criteria point to practical administration capability: customer service, teamwork, basic problem solving, computer and data entry skills, and written and oral communication. Your examples should come from real situations where you helped people, followed procedures, used systems accurately and supported a team.
Selection Criteria For CCLHD District Administration Officer – Level 3 – Talent Pool At Central Coast Local Health District
| Selection criterion | How to demonstrate it |
|---|---|
| Demonstrated customer service skills and experience | Use a patient, customer, reception, call handling or frontline service example. Show who needed help, what information you gathered, how you communicated, and how you resolved or escalated the matter. |
| Demonstrated ability to work within a team environment | Choose an example where you supported colleagues, shared information, covered tasks, contributed to a busy workflow or helped a team deliver a service outcome. |
| Ability to exercise basic problem solving skills using reference to established methods and procedures | Use an example where you followed a policy, checklist, procedure, system guide or escalation pathway to solve a practical issue. Show that you did not guess when a process existed. |
| Demonstrated computer/data entry skills, specifically with MS Office products, in particular Microsoft Word, Excel, email, internet based applications and databases | Give a specific systems example. Mention the tools you used, what information you entered or maintained, how you checked accuracy and how your work supported the team or service. |
| High level of written and oral communication skills | Use an example that shows both clear written communication and confident verbal communication. This could include emails, notes, records, handovers, customer explanations, internal updates or difficult conversations. |
Example Application Structure For CCLHD District Administration Officer – Level 3 – Talent Pool
This application requires individual responses to the five selection criteria, with a 4,000-character maximum for each response. Use STAR format for each criterion so the panel can see the situation, your responsibility, the actions you took and the result. The table below shows how to structure each response without wasting space.
| Selection criterion response section | What to include |
|---|---|
| Situation | Set up the example in one or two sentences. Name the setting, such as reception, administration, customer service, health support, records, scheduling or another relevant workplace. |
| Task | Explain your responsibility. Make clear what you needed to achieve, who you were supporting and any procedure, timeframe or service expectation that mattered. |
| Action | Spend most of the response here. Explain the steps you took, the communication you used, the system or procedure you followed, how you checked accuracy and how you worked with others. |
| Result | Finish with the outcome. Include what improved, what was completed, how the customer or team was helped, and what the example shows about your fit for CCLHD Administration Officer Level 3 work. |
How to approach each selection criterion
| Criterion | Strong response focus |
|---|---|
| Customer service | Use a service example with a clear customer or patient need, a calm response and a practical outcome. |
| Teamwork | Show cooperation, shared priorities, communication with colleagues and contribution to a team result. |
| Basic problem solving | Show that you used established methods and procedures to resolve an issue or decide the next step. |
| Computer and data entry skills | Name the systems or tools, explain the data task, and show how you maintained accuracy. |
| Written and oral communication | Show clear writing and clear speaking in the same example, or use a closely connected pair of tasks. |
What the panel will want to see in your examples
- A specific example for each criterion rather than repeated general statements.
- Clear STAR structure with the Action section carrying most of the evidence.
- Evidence that you can work in busy clinical or public-facing spaces.
- Accuracy with records, systems, data entry, email, Word, Excel, internet applications or databases.
- Communication that is respectful, clear and useful to patients, staff, visitors or colleagues.
- An understanding that healthcare administration supports safe, high-quality patient care.
Help With Your CCLHD District Administration Officer – Level 3 – Talent Pool Application
If you want a starting point before writing, Team 3Thirty has a free NSW cover letter template you can use to plan supporting documents. For this role, though, the selection criteria responses need the most attention because each criterion needs its own STAR example.
If you would like help turning your experience into a stronger application, Team 3Thirty can also help through professional application writing support. For this role, the main task is to make your healthcare administration fit easy to assess across customer service, teamwork, problem solving, computer and data entry skills, and communication.
Before you submit, return to the official job ad, check the NSW Health application portal and make sure your final responses match any instructions shown there.