Introduction
This guide walks through the application task for the Assistant Project Officer (Investigations and Enforcement) role with the Department of Customer Service, supporting SafeWork NSW’s Investigations and Enforcement Directorate. The role provides project and operational support across a complex regulatory environment, including research, project coordination, data analysis, stakeholder communication, briefings, reports, meeting support, agendas and minutes. You can view the official job ad here.
The role suits someone who is organised, resilient, comfortable with sensitive information, and able to keep project and administrative work moving in a high-volume setting. To show you understand how to apply for Assistant Project Officer (Investigations and Enforcement), your application should prove that you can support regulatory initiatives with clear writing, strong records, sound judgement, reliable coordination, and practical stakeholder communication.
NSW Government applications are assessed against both the instructions and the role requirements. For this Clerk Grade 5/6 role, your application needs a compliant cover letter and resume, plus examples that show how your project support, writing, reporting, problem-solving, and coordination experience match the work SafeWork NSW needs done.
The strongest applications will make the operating environment easy for the panel to see. Use examples that show the setting, the stakeholders involved, the information you handled, the deadlines or risks you managed, and the outcome your work supported.
Contents
- Assistant Project Officer (Investigations and Enforcement) role snapshot
- NSW Government application requirements
- Application requirements for Assistant Project Officer (Investigations and Enforcement) at Department of Customer Service
- NSW Government candidate requirements
- Candidate requirements for Assistant Project Officer (Investigations and Enforcement) at Department of Customer Service
- Example application structure for Assistant Project Officer (Investigations and Enforcement)
- Help with your Assistant Project Officer (Investigations and Enforcement) application
Assistant Project Officer (Investigations and Enforcement) role snapshot
| Role Title | Assistant Project Officer (Investigations and Enforcement) |
| Organisation / Entity | Department of Customer Service |
| Business area | SafeWork NSW, Investigations and Enforcement Directorate |
| Job location | Statewide, with flexible working options available |
| Job reference number | req51657 |
| I Work for NSW job number | 579709 |
| Work type | Ongoing full-time |
| Grade / level | Clerk Grade 5/6 |
| Total remuneration package | $99,938 to $110,271 per annum plus superannuation |
| Closing date | Tuesday 9 June 2026 at 9:59AM |
| Official job ad | View the official job ad |
NSW Government application requirements
Application requirements are the documents or written materials you need to submit so the panel can assess whether your application is complete and relevant. In NSW Government recruitment, the instructions matter because applications can be screened for compliance before the panel looks closely at the examples.
Candidate requirements are different. They are the skills, experience, capabilities, and practical evidence the hiring team wants to see inside your documents. A strong application follows the instructions and makes your evidence easy to assess.
Application requirements for Assistant Project Officer (Investigations and Enforcement) at Department of Customer Service
For this role, you need to prepare two documents:
- Cover letter, maximum 2 pages
- Resume, maximum 5 pages
Your cover letter should outline your capabilities and experience relevant to the role. Use the two-page limit carefully: focus on the strongest examples that show project support, communication, writing, reporting, records, judgement, and resilience in a busy operational or regulatory environment.
Your resume should support the cover letter with clear role history, relevant duties, achievements, systems, writing outputs, reporting work, meeting support, project coordination, and stakeholder responsibilities. Before submitting, return to the official role page and check the application portal for any final prompts or updated instructions.
NSW Government candidate requirements
For this role, your examples should be selected around the requirements below. The panel will be looking for evidence that you can support projects and regulatory operations in a sensitive, high-volume environment, not broad claims about administration or project work.
Strong examples should explain the context, your role, the action you took, and the result. Where your work involved sensitive information, public safety, compliance, government reporting, or operational risk, make the judgement and controls in your work visible.
Candidate requirements for Assistant Project Officer (Investigations and Enforcement) at Department of Customer Service
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Strong project management background | Use an example where you coordinated project tasks, tracked deliverables, managed deadlines, followed up actions, and helped keep work within scope or on schedule. |
| Ability to communicate across a diverse range of internal and external stakeholders | Show how you adapted your communication for different audiences, managed expectations, shared updates, gathered information, or supported a decision-making process. |
| Creative with good attention to detail, with ability to develop and edit content and visuals for communications channels and purposes including web copy, presentations and social posts | Give an example of preparing or improving communication materials where accuracy, audience, layout, tone, and purpose all mattered. |
| Strong research and writing skills, including preparing briefing notes, presentations, business cases and reports | Show how you gathered information, assessed what mattered, structured a written product, checked accuracy, and produced clear material for leaders, stakeholders, or project teams. |
| Proven ability to prepare clear, structured meeting agendas and deliver accurate, timely minutes | Use a meeting or committee example where you prepared papers, captured decisions and actions, followed up responsibilities, and kept records accurate. |
| Excellent problem-solving skills with a solution-focused, consultative and collaborative approach | Describe a practical problem, who you consulted, what options you considered, what action you recommended or took, and how the solution helped the team or project. |
| Strong reporting capability, including interpretation of data | Show experience using data, reports, registers, dashboards, spreadsheets, or performance information to explain progress, risks, trends, workload, or outcomes. |
| Proven self-motivation with a focus on delivering outcomes | Use an example where you worked with limited direction, kept momentum, prioritised tasks, and delivered a useful result. |
| Ability to manage multiple competing priorities and deadlines | Show how you planned your work, triaged competing requests, communicated changes, and protected critical deadlines in a busy environment. |
| Experience coordinating and managing accurate records and databases, complying with administrative systems, processes and policies | Give an example where you maintained records, improved data quality, followed procedures, used a business system, or ensured information was stored correctly and accessible. |
| Ability to contribute positively to team outcomes and support a high-performing work environment | Show how you supported colleagues, shared information, improved a process, helped manage workload, or contributed to a constructive team culture. |
| Resilience and professionalism when handling exposure to sensitive WHS incident information | Use an example involving sensitive, confidential, complex, or high-pressure information and explain how you stayed professional, accurate, respectful, and composed. |
Example application structure for Assistant Project Officer (Investigations and Enforcement)
This application requires a cover letter and resume, with the cover letter limited to a maximum of 2 pages. The cover letter should outline your capabilities and experience relevant to the role, so it needs to be structured around the evidence the panel will assess. The table below shows one way to organise the cover letter so each section has a clear purpose.
| Cover letter section | What to include |
|---|---|
| Opening paragraph | State that you are applying for Assistant Project Officer (Investigations and Enforcement), then briefly position yourself around project support, regulatory or operational environments, writing, coordination, stakeholder communication, and delivery focus. |
| Strong project management background | Use a concise example of coordinating tasks, tracking actions, managing deadlines, supporting reporting, or keeping a project or operational initiative moving. |
| Stakeholder communication and communication materials | Show how you communicated with internal or external stakeholders and prepared clear materials such as web copy, presentations, reports, briefing notes, business cases, or social content. |
| Secretariat support, records, and administrative systems | Include an example that covers agendas, minutes, action follow-up, records, databases, administrative processes, and accuracy. |
| Problem-solving, reporting, and data interpretation | Explain how you used data, reporting, consultation, or practical judgement to understand an issue and support a solution. |
| Priorities, outcomes, teamwork, and resilience | Show how you managed competing deadlines, stayed self-motivated, supported team outcomes, and handled sensitive or complex information professionally. |
| Closing paragraph | Reinforce your interest in supporting SafeWork NSW’s Investigations and Enforcement work and briefly connect your evidence to the public safety and regulatory purpose of the role. |
What the panel will want to see in your examples
- Specific examples of project or operational support, including deadlines, actions, records, and deliverables.
- Clear writing evidence, such as briefings, reports, presentations, agendas, minutes, business cases, web copy, or stakeholder updates.
- Strong judgement when handling sensitive information, especially in a WHS, regulatory, compliance, legal, or public sector context.
- Evidence that you can manage competing priorities without losing accuracy or follow-through.
- Reporting or data examples that show how you interpreted information and used it to support decisions or delivery.
- A calm, collaborative working style that helps the team deliver in a fast-paced environment.
Help with your Assistant Project Officer (Investigations and Enforcement) application
Assistant Project Officer (Investigations and Enforcement) applications are strongest when the cover letter is specific, organised, and easy for the panel to assess. Before you submit, read the full job ad again and check that your documents match the portal instructions.
If you want a practical starting point, use the free NSW cover letter template to shape your evidence around the role requirements. If you want direct help with this role, Team 3Thirty can write it with you or for you so the application is clear, compliant, and focused on the evidence the panel needs to see.