Introduction
This guide walks through the application task for the Business Support Officer role with City of Sydney in Sydney. The role sits in the Public Domain team within Infrastructure Services and supports the day-to-day operation of a busy team that deals with works and construction activity on land owned or managed by the City of Sydney.
The Business Support Officer role suits an applicant with strong administration, coordination, customer service, financial processing, procurement, records, and systems support experience. If you are working out how to apply for Business Support Officer, the main task is to show that you can keep a busy operational team organised while communicating clearly with internal and external stakeholders.
For this role, your application needs to connect your administrative experience to the practical needs of the Public Domain team. The hiring team will be looking for evidence that you can manage enquiries, prepare documents, maintain accurate records, support financial and procurement processes, and improve workflows.
Applications are assessed against both the submission instructions and the role requirements. That means your resume and selection criteria need to be complete, specific, and easy for the panel to assess.
Contents
- Business Support Officer Role Snapshot
- NSW Government Application Requirements
- Application Requirements For Business Support Officer
- NSW Government Candidate Requirements
- Candidate Requirements For Business Support Officer At City Of Sydney
- Example Application Structure For Business Support Officer
- Help With Your Business Support Officer Application
Business Support Officer Role Snapshot
| Role Title | Business Support Officer |
| Organisation / Entity | City of Sydney |
| Job location | Sydney NSW 2000 |
| Business unit | Public Domain / Infrastructure Services / City Services |
| Work type | Full Time / Permanent |
| Total remuneration package | $98,481 per annum plus superannuation |
| Closing date | 11:59 pm, Friday 5 June 2026 |
| Official job ad | View the official job ad |
NSW Government Application Requirements
Application requirements matter because they are the first compliance check in a public sector recruitment process. If the application asks for specific documents or responses, those documents need to be included and aligned to the role.
For this role, the job ad does not specify exactly which documents need to be uploaded, but it does refer to selection criteria. Council application portals often include targeted questions inside the online form that cannot be previewed before you start the application, so check the online form first before finalising your documents.
The selection criteria may need to be answered as individual text-box responses in the application form, or addressed as part of your cover letter. Either way, your response should give clear evidence against the experience and attributes City of Sydney has listed.
Application Requirements For Business Support Officer
For this role, you are likely to need:
- Resume
- Selection criteria
- Online application through the City of Sydney careers portal
The official page does not state a page limit or word limit for the resume or selection criteria, and it does not confirm whether the criteria are separate uploaded responses, text-box answers, or part of a cover letter. A practical approach is to open the online form first, check for targeted questions, then keep the resume concise and relevant while preparing evidence against each listed criterion.
The selection criteria to prepare for are:
- Proven experience in administration, business support, coordination, or office management
- Sound knowledge and experience in financial processing, procurement, and contract administration
- Strong organisational skills, with the ability to manage multiple priorities and meet competing deadlines
- A patient, customer-focused approach with strong problem-solving capabilities
- Excellent written, verbal, and interpersonal communication skills
- A proactive and solutions-focused mindset, with the ability to improve systems and streamline processes
The recommended applicant must complete a pre-employment health declaration and criminal history check. Keep those checks separate from the selection criteria. They are essential role conditions, not examples to address in the written response.
NSW Government Candidate Requirements
Candidate requirements are the skills, experience, and behaviours the hiring team wants to see in your application. For this role, the “About you” section is the strongest guide to what your selection criteria should cover.
Your application should make it easy for the panel to see how your previous administration, coordination, office management, customer service, financial processing, procurement, and systems experience fits the Business Support Officer role.
Candidate Requirements For Business Support Officer At City Of Sydney
| Requirement or capability from role | How to demonstrate it |
|---|---|
| Proven experience in administration, business support, coordination, or office management | Use an example where you supported a team, managed workflow, prepared documents, maintained records, coordinated priorities, and kept daily operations moving. |
| Sound knowledge and experience in financial processing, procurement, and contract administration | Show the systems, processes, or controls you used for invoices, purchase orders, reconciliations, supplier records, contracts, approvals, or financial tracking. |
| Strong organisational skills, with the ability to manage multiple priorities and meet competing deadlines | Give an example where you managed urgent requests, planned your work, tracked deadlines, and kept stakeholders informed. |
| A patient, customer-focused approach with strong problem-solving capabilities | Use a customer or stakeholder example where you handled an enquiry, resolved an issue, clarified information, and followed through to a practical outcome. |
| Excellent written, verbal, and interpersonal communication skills | Show how you prepared clear correspondence, explained information, liaised with different people, or represented a team professionally. |
| A proactive and solutions-focused mindset, with the ability to improve systems and streamline processes | Give an example where you improved a process, introduced a better tracking method, reduced delays, or made information easier for others to use. |
Example Application Structure For Business Support Officer
This application requires a resume and selection criteria, so each criterion needs a direct written response with specific evidence. No word or page limit is stated on the official page. The table below shows how to organise your selection criteria so each response is relevant to the Business Support Officer role.
| Criterion | What a strong response would include |
|---|---|
| Administration, business support, coordination, or office management | A specific example showing the team you supported, the volume or complexity of work, the systems you used, and how your support improved daily operations. |
| Financial processing, procurement, and contract administration | Evidence of invoices, purchasing, supplier coordination, contract records, approvals, reporting, or compliance checks, with attention to accuracy and process. |
| Managing multiple priorities and competing deadlines | A clear example of how you planned work, triaged requests, communicated timelines, and delivered accurate work under pressure. |
| Customer-focused problem solving | A situation where you handled an internal or external enquiry, identified the real issue, worked through options, and achieved a useful outcome. |
| Written, verbal, and interpersonal communication | Evidence of correspondence, documentation, stakeholder updates, meeting support, or explaining process requirements clearly. |
| Improving systems and streamlining processes | A practical improvement you made to records, data, templates, workflows, tracking tools, or team processes, including the result. |
What the panel will want to see in your examples
- Evidence that you can support a busy operational team without losing accuracy.
- Clear examples of financial, procurement, records, or systems work.
- Strong customer service judgement when dealing with internal and external stakeholders.
- A practical approach to managing competing deadlines.
- Communication that is clear, calm, and professional.
- Process improvement that made work easier, faster, or more reliable.
Help With Your Business Support Officer Application
The Business Support Officer application needs more than a general administration resume. Your resume and selection criteria should show how your experience fits the Public Domain team, especially business support, enquiries, records, financial processing, procurement, and customer-focused problem solving.
If you want a starting point for shaping your written response, Team 3Thirty has a practical NSW cover letter template that can help you organise examples clearly, even when the application asks for selection criteria rather than a standard cover letter.
If you would like help preparing the full application, you can request an application through Team 3Thirty. You can also view the official job ad before applying.