Are you ready to make a difference in the lives of NSW workers? The Claims Support Administrator role at icare offers a unique opportunity to contribute to the wellbeing of the community while advancing your career in a dynamic environment.
Now is the perfect time to apply for this role, as icare is committed to fostering a supportive and inclusive workplace.
For guidance on navigating the application process, check out the Unofficial Guide to Mastering NSW Government Recruitment and download a free NSW cover-letter template.
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Claims Support Administrator Salary and Overview
| Position Title | Claims Support Administrator |
| Organisation / Entity | icare |
| Location | Gosford, Central Coast and Region with Hybrid Working |
| Work Type | Contract / Temporary |
| Base Pay | $73,522 |
| Closing Date | 30/06/2025 – 11:55 PM |
About the Claims Support Administrator role at icare
The Claims Support Administrator at icare is a pivotal role responsible for delivering a range of administrative services to support the claims operations team. This position is ideal for individuals who thrive in dynamic environments where no two days are the same.
As part of the team, you will be tasked with managing records, coordinating meetings and events, and ensuring the smooth operation of the claims process. Your role will involve preparing documentation, handling routine financial transactions, and maintaining databases to ensure accuracy and accessibility of information. This position requires a keen eye for detail and the ability to manage multiple tasks efficiently while maintaining discretion and confidentiality.
Why Claims Support Administrator Is a Great Opportunity
Joining icare as a Claims Support Administrator is a smart career move. Here’s why:
- Starting salary of $73,522 with potential for career advancement.
- 12-month fixed-term contract
- Gosford based with hybrid working environment.
- This is a great entry-level role with a good salary that requires no prior government experience.
- Access to a corporate wellbeing program, including subsidised gym membership and health check programs.
Application Requirements for Claims Support Administrator
Application Process
To apply, ensure you have the following documents ready:
- Resume – detailing relevant experience and skills.
- Cover Letter – tailored to the role, highlighting your suitability.
There are very limited details on the job ad on how long your cover letter needs to be.
For this role, I would suggest that you write a one-page cover letter. Within one page, you should be able to give strong examples that relate to the essential requirements which are listed below.
To get started quickly and make sure your cover letter is effective, ensure you use this FREE NSW Government Cover Letter Template.
What to Include in Your Government Cover Letter
To apply for Claims Support Administrator, you’ll need a strong, evidence-based cover letter. Include clear examples showing how you meet the criteria below:
- Understanding of NSW workers compensation legislation and regulatory framework.
- Experience in a similar role within the insurance industry.
- Experience in personal injury, life insurance, or workers compensation.
Claims Support Administrator Application Checklist
| Read the full job ad | Claims Support Administrator |
| Draft with the free template | Download here |
| Use the STAR method | Learn more |
| Really want this role? Get the $39 Cover-Letter Review | Get expert feedback fast. This is the best way to ensure you get shortlisted |
| Submit & prep for interview by | 30/06/2025 |
Candidate Profile — Claims Support Administrator
Meet Rachel, a dedicated professional with experience across insurance, administration, and customer service. She has held roles such as Administrative Coordinator and Claims Officer in the workers compensation and personal injury sectors, where she supported high-volume case teams, liaised with medical providers, and managed end-to-end claims. Known for her strong organisational skills and empathetic communication, Rachel consistently ensured compliance with regulatory timeframes while maintaining a high level of client care.
Earlier in her career, Rachel worked in a customer service role at a busy gym, where she managed memberships, resolved customer issues, and maintained accurate data records. This hands-on experience helped her develop a strong attention to detail and a service-first mindset — skills that she brings into every role. With her background in claims and client support, Rachel is well prepared to contribute effectively as a Claims Support Administrator at icare.
Example Cover Letter — Claims Support Administrator
Dear Hiring Manager,
I am writing to express my interest in the Claims Support Administrator role at icare. With a background in workers compensation and insurance claims, I bring practical experience, a strong understanding of the regulatory framework, and a client-centred approach that aligns well with the values of your organisation.
In my previous role as a Claims Officer with a major insurer, I managed a caseload of personal injury claims under the NSW workers compensation scheme. One complex case involved an injured worker who had not received adequate treatment approvals due to documentation delays. I reviewed the relevant sections of the Workers Compensation Act, coordinated with treating providers, and worked with the employer to clarify responsibilities. By clearly communicating timeframes and obligations under the legislation, I was able to resolve the issue quickly, ensuring the worker resumed treatment and the claim progressed without further dispute. This experience deepened my confidence in applying the regulatory framework to support fair and timely outcomes.
While working as an Administrative Coordinator at a national insurance brokerage, I supported a large claims processing team by maintaining accurate case records, managing correspondence, and assisting with lodgement tasks. During a peak period, I noticed delays in updating claim notes were affecting both team efficiency and client communication. I took the initiative to redesign our internal tracker, introduced a shared mailbox system for urgent enquiries, and trained staff on the new process. As a result, we reduced response times by over 30% and received positive feedback from both clients and team members for improving clarity and workflow. This role gave me hands-on exposure to how strong administration supports claim outcomes in the insurance industry.
Earlier in my career, I worked in frontline customer service at a busy fitness centre, managing membership issues, maintaining customer data, and resolving complaints. One particular instance involved a member dispute over cancellation terms. I listened carefully, reviewed their account history, and worked with the centre manager to offer a fair resolution while keeping in line with policy. The member expressed appreciation for the support, and the case was resolved without escalation. This experience strengthened my communication skills and reinforced the importance of balancing empathy with procedural consistency — a balance I’ve carried into my work with injured workers.
I’m passionate about providing practical, compassionate support to people navigating difficult circumstances. I’d welcome the opportunity to bring that mindset — along with my experience in workers compensation and strong administrative skills — to the team at icare.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.
Kind regards,
Rachel
How to Use the STAR Method for Claims Support Administrator Applications
The STAR method helps structure your responses in both written applications and interviews by breaking your answer into four parts:
Situation – the context,
Task – your responsibility,
Action – what you did, and
Result – the outcome.
In Rachel’s application, her example about managing a delayed treatment approval shows this clearly:
- Situation: An injured worker hadn’t received treatment due to documentation delays.
- Task: Ensure compliance with the Workers Compensation Act and resolve the issue quickly.
- Action: Reviewed the legislation, coordinated with providers, and clarified responsibilities with the employer.
- Result: Treatment resumed promptly and the claim progressed without further dispute.
This structure makes your experience easy for hiring managers to follow — and proves your capability with real evidence.
Preparing for Your Claims Support Administrator Government Interview
NSW government interviews often focus on capabilities and are conducted by a panel. Using the STAR method to structure your answers will help demonstrate your suitability for the role.
Sample interview questions include:
- Can you tell me about a time when you had to handle a difficult customer inquiry?
- Describe a situation where you had to work under tight deadlines. How did you manage?
- How do you ensure accuracy and compliance in your work?
If you really want to prepare for your interview, you should book a practice interview session. I’ll give you accurately predicted questions on what you will get asked during the interview, you’ll get a copy of those, have time to prepare, then we’ll do a real simulation. It will feel just like a real interview, and you’ll take your answers from okay to great – and be a stand-out candidate.
Get Your Claims Support Administrator Application Ready Now
This role is a great opportunity to transition from the private sector and start your career in government. It’s a 12-month temporary contract, so that means you’ll get 12 months of experience working in government, understanding government processes, and building your skills.
To get started, log on to I Work for NSW and start your online application form. Then download the free template and start writing out your STAR method examples that really sell you as someone who can do this role. If you’re not sure about it, just send it to me and I will do a full review and boost your cover letter significantly.
Best of luck!
