Introduction
The Fleet Operations Support Officer helps NSW SES manage vehicles, vessels and trailers used by a volunteer-based emergency service. The role handles enquiries, replacement schedules, equipment orders and insurance claims. Reliable administration supports the fleet team’s ability to keep assets moving through service.
This guide explains how to apply for Fleet Operations Support Officer with four distinct pieces of writing: a short cover letter, a resume and two targeted responses. The questions ask about improving efficiency through technology and communication, then managing competing administrative deadlines. Choose examples that show accuracy as well as speed.
Use the one-page cover letter for interest and essential requirements, leaving detailed examples to the separate answers. The resume is limited to four pages. A current C-Class licence is required, and you need AIIMS knowledge or a willingness to gain competency within 12 months.
View the official job ad and keep its application instructions open while you plan.
Fleet Operations Support Officer role snapshot
| Role | Fleet Operations Support Officer |
| Organisation | NSW State Emergency Service |
| Location | State Headquarters, Wollongong |
| Employment | Ongoing full-time, 35 hours per week |
| Salary or remuneration | Clerk Grade 3/4, $87,199 to $95,482 plus 12% superannuation and leave loading |
| Job ID | 605203 |
| Closing date | 29 October 2026 at 11:55 pm |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Fleet Operations Support Officer
- Cover letter, maximum 1 page, briefly addressing essential requirements and interest
- Responses to 2 targeted questions as separate attachments, maximum 1 page per answer
- Resume, maximum 4 pages
Prepare the cover letter, resume and two targeted responses as separate attachments. Keep the cover letter to one page, each answer to one page and the resume to four pages.
Role conditions and qualifications
- Current C-Class driver licence or higher
- Knowledge of AIIMS principles and processes, or willingness to obtain competency within 12 months
Application question 1
This position supports Fleet Operations Officers and members in Zones , and is expected to work across a number of different computer applications such as SAP and Microsoft Office, and SG Fleet. Describe a situation where you have used your technology and communication skills to improve the efficiencies of your workplace.
Response limit: Maximum 1 page, separate attachment
Describe the inefficient task, the application or system you used and the change you made. Explain how you communicated the change and support the outcome with a clear improvement in time, accuracy or service.
Application question 2
Describe a time when you managed multiple administrative priorities with competing deadlines. How did you organise your work and ensure tasks were completed accurately and on time?
Response limit: Maximum 1 page, separate attachment
Set out the competing tasks and deadlines, then explain your prioritisation, tracking and accuracy checks. Finish with what was completed and how you handled any risk of delay.
Candidate evidence for Fleet Operations Support Officer
Fleet enquiries, replacement schedules and equipment orders help keep NSW SES vehicles, vessels and trailers supported. This Wollongong officer also handles total-loss insurance claims and coordinates communication when assets enter or leave service. The application gives you two separate opportunities to demonstrate efficient systems use and reliable administration. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Technology and communication for efficiency | Describe a change involving a business application and explain how communication helped people use the improved process. |
| Competing administrative priorities | Show how you triaged deadlines, tracked progress and checked accuracy when several tasks needed attention. |
| Responsive fleet customer service | Explain how you resolved an enquiry and kept internal or external stakeholders informed. |
| Procurement and project awareness | Connect your work with relevant procurement, supply, fleet or project practices and explain the control you maintained. |
Example application structure for Fleet Operations Support Officer
Provide a cover letter, resume and two separate targeted responses. The limits are one page for the letter, one page for each answer and four pages for the resume. The outline below separates essential information from the detailed examples.
| Application section | What to include |
|---|---|
| Cover letter | Briefly explain your interest, relevant fleet or administrative experience and how you meet the essential requirements. |
| Technology response | Describe the workplace problem, the system improvement, your communication and the resulting efficiency. |
| Priorities response | Explain your triage, tracking and checking process during competing deadlines, with the outcome. |
| Attachment check | Keep each requested item separate and ensure the resume supports the responsibilities described. |
Before you submit
Check all four attachments and their page limits. Answer both questions directly, including the communication element in the first and accuracy in the second. Confirm the licence and AIIMS requirement and submit before 11:55 pm on 29 October.
Return to the official vacancy for the final document and deadline check.
Help with your Fleet Operations Support Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.