Introduction
The NSW SES Metro administration team supports almost 5,000 volunteers across the Sydney metropolitan area. This Rhodes role combines finance, procurement, equipment records and customer service in a temporary five-day fortnight commencing in January 2027.
Knowing how to apply for Administrative Support Officer, Metro, Grade 3/4 means preparing three kinds of attachment. The one-page cover letter introduces your fit, the resume can run to four pages and each of the two targeted answers has a one-page maximum.
Both questions reflect the team’s daily pressures. One concerns an urgent stakeholder request and the other competing deadlines. Choose examples that show how you clarified what was needed, kept records accurate and raised delays early enough for others to act.
View the official job ad and keep its application instructions open while you plan.
Administrative Support Officer, Metro, Grade 3/4 role snapshot
| Role | Administrative Support Officer, Metro, Grade 3/4 |
| Organisation | NSW State Emergency Service |
| Location | Rhodes; hybrid flexibility |
| Employment | Temporary, 5 days and 35 hours per fortnight; proposed 11 January to 30 June 2027, with possible ongoing full-time appointment |
| Salary or remuneration | $87,199–$95,482 annual range plus 12% superannuation, leave loading and field allowance, pro rata |
| Job ID | 605123 |
| Closing date | 28 October 2026, 11:55 pm |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Administrative Support Officer, Metro, Grade 3/4
- Cover letter, maximum 1 page
- Separate responses to 2 targeted questions, maximum 1 page per answer
- Resume, maximum 4 pages
Upload the cover letter, targeted responses and resume as separate attachments. The starting date may be flexible. Check that the part-time pattern and the requirement to be available for overtime during severe weather are workable for you.
Role conditions and qualifications
- Availability for overtime when required during severe weather
Application question 1
NSW SES volunteers often meet on weeknights and may require a timely response to questions or issues the following working day. Tell us about a time you responded to an urgent stakeholder request. How did you ensure you understood their needs and provided accurate information promptly?
Response limit: Maximum 1 page
Explain the request and deadline, then show how you confirmed the need, checked the answer and responded.
Application question 2
This role involves competing priorities and detailed administrative work. Tell us about a time you managed multiple deadlines. How did you prioritise your work, maintain accuracy and manage any potential delays?
Response limit: Maximum 1 page
Identify the competing commitments and the basis for your order of work. Include the checking method and how you communicated any risk of delay.
Candidate evidence for Administrative Support Officer, Metro, Grade 3/4
Almost 5,000 Sydney metropolitan SES volunteers are supported by a four-person administration team at Rhodes. This role contributes finance, procurement, equipment records and customer service to that work. The temporary five-day fortnight includes an expectation of overtime availability when severe weather creates additional operational demands. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Responding promptly and accurately | Explain how you clarified an urgent request, checked the information and gave a useful response within the required time. |
| Finance and procurement administration | Describe your handling of invoices, purchase orders or reconciliations, including approval and record checks. |
| Managing detailed competing work | Show the method you used to prioritise deadlines, maintain accuracy and notify people of potential delays. |
Example application structure for Administrative Support Officer, Metro, Grade 3/4
Provide a cover letter, resume and two separate targeted responses. The maximums are one page for the letter, one page for each answer and four pages for the resume. The outline below gives each document a distinct purpose.
| Application section | What to include |
|---|---|
| One-page cover letter | Explain your interest in volunteer support and briefly connect your experience to the essential requirements. |
| Two targeted responses | Give each question its own answer of no more than one page, with your decisions and results easy to follow. |
| Four-page resume | Show relevant finance, service, records and systems experience with concise examples of responsibility and outcomes. |
Before you submit
Confirm the three attachment types and all page limits. Check the five-day fortnight, proposed January start and overtime expectations, then submit before 11:55 pm on 28 October.
Return to the official vacancy for the final document and deadline check.
Help with your Administrative Support Officer, Metro, Grade 3/4 application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.