Introduction
Administration at Mid North Coast Correctional Centre includes confidential records, customer contact and practical support in a controlled environment. This Assistant Centre Administration Officer recruitment covers ongoing and temporary opportunities at Aldavilla.
Before deciding how to apply for Assistant Centre Administration Officer, read the resume instructions carefully. Two different page limits appear in the recruitment information. Keeping the resume within three pages satisfies both, alongside the two-page cover letter and two pre-screening responses.
The questions focus on teamwork and responding to a verbally abusive customer. Explain the steps you take to remain professional, follow procedure and seek help when needed. Your examples should show reliable administration alongside the judgement required in a correctional setting.
View the official job ad and keep its application instructions open while you plan.
Assistant Centre Administration Officer role snapshot
| Role | Assistant Centre Administration Officer |
| Organisation | Corrective Services NSW |
| Location | Mid North Coast Correctional Centre, Aldavilla |
| Employment | Ongoing and temporary opportunities; Clerk General Scale |
| Salary or remuneration | $37,768–$73,930 per annum plus superannuation and annual leave loading |
| Job ID | 605006 |
| Closing date | 1 November 2026, 11:59 pm |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Assistant Centre Administration Officer
- Cover letter, maximum 2 pages
- Current resume; use a maximum of 3 pages to satisfy both advertised resume limits
- Responses to 2 pre-screening questions
The application instructions contain both five-page and three-page resume limits. A resume of up to three pages satisfies both; confirm the final upload instructions. No separate word limits are specified for the pre-screening questions.
Role conditions and qualifications
- Current valid driving licence and willingness to travel within NSW
- Work can involve face-to-face contact with offenders in a controlled environment
- Further capability, skills or work-sample assessments may be used
Application question 1
What do you find important in a team environment and can you provide examples of your experience when working within a team.
Response limit: No separate word limit specified
Name the team behaviours you value and show them through your own actions in an example.
Application question 2
How would you deal with a difficult customer who is verbally abusive. What steps would you take to manage this situation.
Response limit: No separate word limit specified
Explain a safe sequence: remain calm, listen where appropriate, set boundaries, follow local procedures and escalate when needed.
Candidate evidence for Assistant Centre Administration Officer
Mid North Coast Correctional Centre needs administration across staff support, inmate records, stores and record management. The Aldavilla work includes face-to-face contact with offenders in a controlled environment. Ongoing and temporary opportunities are available, with confidentiality, accurate work and a calm approach to difficult interactions especially relevant. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Contributing to a reliable team | Describe how you shared information, completed your responsibilities and helped colleagues manage a busy period. |
| Responding to difficult customer behaviour | Explain how you maintained safety and professionalism, set appropriate boundaries and followed escalation procedures. |
| Accurate confidential administration | Show how you checked records, controlled access and handled requests without disclosing sensitive information. |
Example application structure for Assistant Centre Administration Officer
Prepare a cover letter and separate pre-screening responses alongside your resume. Keep the letter within two pages and the resume within three pages to satisfy both conflicting advertised resume limits. The outline below separates administration evidence from the teamwork and difficult-customer prompts.
| Application section | What to include |
|---|---|
| Cover letter | Explain your interest and give evidence of accurate administration, confidentiality and dependable service. |
| Teamwork response | Describe the behaviours you value and a concrete example of your contribution to a team. |
| Difficult-customer response | Set out the steps you would take, including safety, boundaries and appropriate escalation. |
Before you submit
Use the conservative three-page resume limit, check the two-page letter and answer both pre-screening questions. Confirm the licence requirement and review the form for any additional assessment instructions.
Return to the official vacancy for the final document and deadline check.
Help with your Assistant Centre Administration Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.