Introduction
The Senior Field Support Officer recruitment at TAFE NSW creates an 18-month talent pool for future temporary and permanent vacancies. Work locations are negotiable across NSW subject to availability. The role includes travel to other campuses as business needs require.
You would support geographically dispersed staff and students with technology issues involving systems, hardware, software and infrastructure. The work needs strong diagnosis, sound judgement and practical customer communication. TAFE NSW specifically seeks IT support experience in an educational setting.
The written response is about managing several high-priority issues with limited staff. A convincing answer explains the basis for your priorities, the actions you took and the customer’s outcome. Use the resume to establish your broader technical experience, leaving the 300-word response focused on that decision.
View the official job ad and keep its application instructions open while you plan.
Senior Field Support Officer role snapshot
| Role | Senior Field Support Officer |
| Organisation | TAFE NSW |
| Location | Negotiable across NSW, subject to availability; campus travel required |
| Employment | Talent pool for future temporary and permanent opportunities; valid for 18 months |
| Salary or remuneration | Base salary $111,159–$116,787; total package $126,168–$132,556 including superannuation and annual leave loading |
| Job ID | 605676 |
| Closing date | 1 November 2026, 11:55 pm AEDT |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Senior Field Support Officer
- Current resume
- Copies of applicable qualifications uploaded as one PDF; certified copies preferred and required if successful
- Response to one targeted question in the application form, maximum 300 words
The question asks about competing high-priority issues when staffing was limited. Select an example where you can show how you judged business impact, allocated support and kept customers informed.
Role conditions and qualifications
- Travel to other campus locations within NSW is required according to business needs
- Australian citizenship, Australian permanent residency, or New Zealand citizenship with a current New Zealand passport
- Valid NSW Working with Children Check before commencement and an Australian National Criminal Record Check for the preferred applicant
Application question 1
Describe a time you managed competing high-priority issues with limited staff. How did you determine priorities, what steps did you take, and what outcome did you achieve for the customer?
Response limit: Maximum 300 words
Set out the competing issues and staffing constraint, then explain the criteria behind your decision. Describe your actions and the customer result, including any delay or escalation you managed transparently.
Candidate evidence for Senior Field Support Officer
Campus technology support can involve several urgent issues competing for the same people. The Senior Field Support Officer diagnoses problems, coordinates a practical response and helps geographically dispersed staff and students keep working. This recruitment creates a talent pool for future appointments, with travel to other NSW campuses required. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Prioritising urgent support work | Explain how you compared user impact, urgency, dependencies and available resources before deciding which issue needed attention first. |
| Coordinating a practical response | Show how you assigned work, escalated matters outside your authority and adjusted the plan when the situation changed. |
| Restoring service and communicating progress | Describe the technical actions and customer updates that reduced disruption, including how you confirmed that service was working again. |
Example application structure for Senior Field Support Officer
The application requires a resume, applicable qualification copies and a targeted response. The response must be no longer than 300 words. The outline below keeps your prioritisation decision and its outcome at the centre.
| Application section | What to include |
|---|---|
| Competing needs | Briefly explain the incidents, affected users and available staff. |
| Decision and action | Describe how you assessed impact, assigned resources, escalated issues and communicated the order of work. |
| Customer outcome | Show what was restored, how disruption was managed and what you learned for future incidents. |
Before you submit
Check that your example involves genuinely competing priorities and that your personal decisions are clear. Keep the response within 300 words, combine applicable qualifications into one PDF and confirm that the travel and location arrangements are workable for you.
Return to the official vacancy for the final document and deadline check.
Help with your Senior Field Support Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.