Introduction
TAFE NSW’s Senior Service Desk Officer talent pool covers future temporary and permanent opportunities across NSW. Locations are negotiable subject to availability. Placement in the pool is a recruitment outcome rather than a confirmed immediate appointment.
The role supports staff, students and other stakeholders with computer systems, hardware, software and infrastructure. Complex and irregular requests require technical troubleshooting as well as clear communication. Experience providing IT support in an educational environment is specifically sought.
The application asks for a current resume, applicable qualification documents and a 300-word response about improving a service, process or system. Choose a change where you can explain the problem, your implementation work and a meaningful result. That combination shows both operational support skills and your ability to improve the service beyond a single resolved incident.
View the official job ad and keep its application instructions open while you plan.
Senior Service Desk Officer role snapshot
| Role | Senior Service Desk Officer |
| Organisation | TAFE NSW |
| Location | Negotiable across NSW, subject to availability |
| Employment | Talent pool for future temporary and permanent opportunities; valid for 18 months |
| Salary or remuneration | Base salary $111,159–$116,787; total package $126,168–$132,556 including superannuation and annual leave loading |
| Job ID | 605675 |
| Closing date | 1 November 2026, 11:55 pm AEDT |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Senior Service Desk Officer
- Current resume
- Copies of applicable qualifications uploaded as one PDF; certified copies preferred and required if successful
- Response to one targeted question in the application form, maximum 300 words
This recruitment establishes a talent pool for possible future appointments. Show your technical support experience in the resume, and use the targeted response to explain an improvement you personally led or substantially helped deliver.
Role conditions and qualifications
- Travel to other campuses may be required
- Australian citizenship, Australian permanent residency, or New Zealand citizenship with a current New Zealand passport
- Valid NSW Working with Children Check before commencement and an Australian National Criminal Record Check for the preferred applicant
Application question 1
Provide an example of a service, process, or system improvement that you led or significantly contributed to. What problem or opportunity did you identify, what actions did you take to plan and implement the solution, and how did you measure success in terms of service quality, efficiency, customer satisfaction, or business outcomes?
Response limit: Maximum 300 words
Keep the problem description brief enough to explain your planning and implementation. Identify your own contribution, then use a result you can substantiate, such as fewer repeat incidents, faster resolution or improved user feedback.
Candidate evidence for Senior Service Desk Officer
TAFE NSW’s dispersed staff and students depend on a service desk that can diagnose complex technology problems and explain the next step clearly. This recruitment builds a pool for future temporary and permanent appointments. The work combines support across hardware, software and infrastructure with improvements that reduce disruption for users. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Technical diagnosis across varied systems | Choose a complex incident and explain how you narrowed the cause, tested a solution and restored service without creating a new risk. |
| Improving support services | Describe an underlying problem in the service, how you involved others in a workable change and the evidence that quality, efficiency or user experience improved. |
| Communicating in an education environment | Explain how you supported users with different technical confidence and managed expectations while a problem affected teaching, learning or administration. |
Example application structure for Senior Service Desk Officer
Provide a resume, applicable qualification copies and one targeted response. The response has a maximum of 300 words. Use the structure below to keep the improvement and its result clear.
| Application section | What to include |
|---|---|
| Problem or opportunity | Explain the service issue and its effect on users or the organisation. |
| Planning and implementation | Show how you assessed options, worked with relevant teams and put the improvement into practice. |
| Evidence of success | State the measure or feedback you used and what changed as a result of your contribution. |
Before you submit
Upload qualification copies as one PDF where applicable, check the 300-word limit and make sure your resume shows educational IT support experience. Confirm your preferred locations and ability to travel, and retain evidence for any improvement result you describe.
Return to the official vacancy for the final document and deadline check.
Help with your Senior Service Desk Officer application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.