Introduction
The TAFE Services Coordinator – Queanbeyan at TAFE NSW helps keep the campus safe, welcoming and organised while supporting staff, students and visitors. The role brings together local service delivery, operational problem solving and relationships with external organisations. It suits someone who enjoys being present on campus, working with a wide range of people and taking ownership when a practical issue needs attention.
The written application is focused: provide your current resume and answer one targeted question in a maximum of 300 words. This guide explains how to apply for TAFE Services Coordinator – Queanbeyan by choosing an external stakeholder example that shows both collaboration and your personal contribution. Check the campus attendance, January commencement and eligibility requirements early so your application reflects an appointment you can accept.
Role snapshot
| Role | TAFE Services Coordinator – Queanbeyan |
| Organisation | TAFE NSW |
| Location | Queanbeyan Campus, on site |
| Employment | Temporary full-time until 30 June 2027, commencing January 2027 |
| Remuneration | $93,813 to $103,551 salary package, including base salary of $82,653 to $91,233, employer superannuation and annual leave loading |
| Closing date | 28 October 2026 at 11:55 pm AEDT |
| Job ID | 605093 |
Application requirements
- Current resume
- Response to 1 targeted question in the application form, maximum 300 words
Targeted questions
| Describe a time when you collaborated with an external stakeholder or organisation to achieve an important outcome. What was your role and what was the result? | Maximum 300 words | Choose a genuine example involving a person or organisation outside your own workplace. Briefly identify the shared outcome, then spend most of the response on your role: establishing contact, understanding different needs, agreeing actions, resolving an issue and keeping delivery on track. Finish with the outcome and its value to the people using the service. An education, community, facilities or service-coordination example can work when it demonstrates your own contribution clearly. |
Role conditions and eligibility
- Hold a Certificate IV in a relevant discipline or equivalent skills, knowledge and experience.
- Hold a valid NSW Working with Children Check before commencing this child-related position.
- Be an Australian citizen, Australian permanent resident, or New Zealand citizen with a current New Zealand passport.
- Work on the Queanbeyan Campus between 8:30 am and 4:30 pm, with flexible shifts including evenings and some after-hours work required by the business.
- Be available for a January 2027 commencement and the temporary appointment until 30 June 2027.
- The preferred applicant will undergo an Australian National Criminal Record Check.
Candidate requirements and evidence
| Customer service and coordination of campus services | Show how you understood what service users needed, arranged practical support and checked whether the service met those needs. Include the people, facilities or operational arrangements you coordinated. |
| Rapport, networking and stakeholder relationships | Use your targeted response to show a working relationship with an external organisation. Explain how you established trust, understood each party’s priorities and maintained communication through to the outcome. |
| Negotiation and communication | Describe a point where people needed different things or an arrangement had to change. Show how you clarified the issue, reached a workable agreement and kept staff, customers or partners informed. |
| Independent problem solving and competing priorities | Provide resume evidence of taking ownership of operational issues, assessing urgency and coordinating a response. Relevant examples can include an unexpected service interruption, incident support or a busy period with several requests. |
| Microsoft Office and practical administration | Name the tools you used and connect them to a useful task, such as tracking service requests, coordinating schedules or communicating updates. Explain the improvement in reliability or timeliness where you can substantiate it. |
Example application structure
Targeted questions
| Describe a time when you collaborated with an external stakeholder or organisation to achieve an important outcome. What was your role and what was the result? | Maximum 300 words | Choose a genuine example involving a person or organisation outside your own workplace. Briefly identify the shared outcome, then spend most of the response on your role: establishing contact, understanding different needs, agreeing actions, resolving an issue and keeping delivery on track. Finish with the outcome and its value to the people using the service. An education, community, facilities or service-coordination example can work when it demonstrates your own contribution clearly. |
This application uses a current resume and one targeted response in the online form. The response has a maximum of 300 words. Organise the example so the reader can follow the shared goal, your actions and the result without extra background.
Begin with the external stakeholder or organisation, the outcome you needed to achieve together and your responsibility. Keep this setup short enough to leave room for the work you did. Make the external relationship clear, particularly if your example also involved internal colleagues.
Explain how you built the relationship and coordinated the work. Include how you established needs, negotiated an arrangement, dealt with a difficulty or kept commitments on track. These details should demonstrate the communication and practical coordination required in a campus service role.
Close with the result and why it mattered. State a specific improvement, completed service, resolved issue or benefit to the community and make clear how your contribution helped achieve it. Check the final answer against every part of the question before entering it in the form.
Your resume should support the response with evidence of customer-facing work, coordination, independent problem solving and relevant systems use. The panel needs a clear account of your external relationship, the decisions you made, the actions you carried out and the value of the outcome.
Before you submit
- Answer the exact targeted question and keep the response within 300 words.
- Use an example involving an external stakeholder or organisation and explain your role and result.
- Attach your current resume and check all instructions in the application form.
- Confirm that you meet the qualification or equivalent-experience pathway and citizenship or residency conditions.
- Check your Working with Children Check status and your ability to meet the on-campus and flexible-hours requirements.
- Confirm your availability for January 2027 and submit before 11:55 pm AEDT on 28 October 2026.
Return to the official job ad and check the final portal instructions before submitting.
Help with your application
Use the 300 words to make one external partnership easy to understand. The useful detail is how you worked with the other organisation, what you personally contributed and what the collaboration achieved. Keep the official vacancy page open while checking the form and appointment conditions.
Team 3Thirty’s customer service application help at customer service application support can support you with selecting and shaping your targeted example. Bring the question, your current resume and the details of an example you can explain accurately.