Introduction
This guide walks through the application task for the Administrative & Customer Support Officer role with Department of Education in Sydney – Greater West. Substantive administration, workflow, documentation and customer support for school improvement programs. Grade 5/6; WWCC required. Strong admin fit, not treated as entry-level graduate work.
Use the checklist to confirm the written task, choose role-relevant evidence and check the application portal before the advertised closing date of 28 October 2026.
Administrative & Customer Support Officer role snapshot
| Role | Administrative & Customer Support Officer |
| Organisation | Department of Education |
| Location | Sydney – Greater West |
| Employment | Full-Time |
| Remuneration | 102936 – 113579 Annually |
| Job ID | 604583 |
| Closing date | 28 October 2026 |
Application requirements for Administrative & Customer Support Officer
- CV
- 2 page cover letter
- targeted question(s) – online form box
Use the application portal as the final check for document limits, online questions and upload fields.
Role conditions and suitability
- Valid clearance to work with children (Working with Children Check) for paid employment.
- Selection process includes pre-employment screening including a National Criminal History Check.
- Role states candidates must have Australian work rights; ongoing roles open to Australian citizens and permanent residents and New Zealand citizens.
- Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa).
- Essential requirements of the role * Demonstrated understanding of and commitment to the value of public education * Hold a valid clearance to work with children (Working with Children Check) for paid employment.
- working with children check
Candidate requirements and evidence for Administrative & Customer Support Officer
| Listed under essential requirements of the role. | Choose one concise example that proves what you did, how you approached it and the result. |
| The role is required to maintain efficiency, build relationships with internal and external stakeholders and ensure the timely delivery of essential support to schools. | Choose one concise example that proves what you did, how you approached it and the result. |
| About you * Excellent communication and interpersonal skills to liaise effectively with a wide range of stakeholders. | Choose one concise example that proves what you did, how you approached it and the result. |
| Strong project management skills to support and deliver projects. | Choose one concise example that proves what you did, how you approached it and the result. |
| demonstrated understanding of and commitment to the value of public education | Choose one concise example that proves what you did, how you approached it and the result. |
| knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG | Choose one concise example that proves what you did, how you approached it and the result. |
Example application structure for Administrative & Customer Support Officer
Address each required document or response directly. Open with your fit for the Administrative & Customer Support Officer role, use specific examples against the advertised duties and candidate requirements, then finish by checking every portal field and attachment.
Before you submit
- Match the exact document and response limits shown in the portal
- Use examples that make your individual contribution and result clear
- Check role conditions, closing time and attachments before final submission
Return to the official vacancy for the final instructions and deadline.
Help with your Administrative & Customer Support Officer application
Team 3Thirty can help you turn your experience into a role-specific NSW Government application.