Introduction
The Manager Conduct & Complaints at Fire and Rescue NSW leads a small professional team handling complex workplace matters. The work includes complaints, disciplinary cases, grievances, internal reviews, external agency inquiries, performance matters and Public Interest Disclosures. It suits an experienced workplace conduct leader who can provide sound advice while protecting fairness, confidentiality and the integrity of the process.
Planning how to apply for Manager Conduct & Complaints means making a careful choice about evidence. The cover letter is limited to one page and the resume to four pages. You need a concise account of the complex matters you have managed, the framework guiding your decisions and the leadership you provided to the people doing the work.
Two ongoing positions are available, with hybrid working through Greenacre and remote arrangements. This is a corporate professional role within an emergency service. The application should connect your case-management and people-leadership experience to the sensitive, high-accountability environment in which Fire and Rescue NSW operates.
View the official Manager Conduct & Complaints job ad.
Role snapshot
| Detail | Information |
|---|---|
| Role | Manager Conduct & Complaints |
| Agency | Fire and Rescue NSW |
| Location | Greenacre and remote hybrid working |
| Salary and classification | $154,231–$178,369 base; package up to $202,166 including superannuation and annual leave loading; Clerk Grade 11/12 |
| Employment | Ongoing; two positions |
| Closing date | 26 October 2026, 11:55pm |
| Official job ad | View the official Manager Conduct & Complaints job ad |
| Role description | Read the role description |
Application requirements
Prepare a short letter that establishes your strongest relevant evidence and a resume that gives the supporting career detail. Use readable formatting and edit the content to meet the limits.
- Cover letter, maximum 1 page
- Current resume detailing relevant skills and experience, maximum 4 pages
Essential role requirements
The role requires relevant tertiary qualifications in human resources, employment relations, law, investigations or a related discipline, and/or equivalent relevant professional experience. Check the role description and recruitment form for any further conditions. Shortlisted applicants will be invited to an online video interview after applications close.
Candidate evidence to highlight
Use these practical evidence areas to plan the letter and select resume achievements. They reflect the conduct, investigation and leadership responsibilities and should be read alongside the formal role description.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Complex workplace conduct and complaints | Show the types and complexity of matters you managed, your responsibility and how you maintained a defensible process. |
| Procedural fairness, confidentiality and risk | Explain how you applied the relevant legislative, industrial and policy framework and handled sensitive information. |
| Authoritative advice and senior stakeholders | Describe the reports, recommendations and advice you provided and how they supported a considered decision. |
| Leadership of professional casework | Demonstrate how you developed staff capability, allocated work and maintained quality through demanding cases. |
Example application structure for Manager Conduct & Complaints
The one-page cover letter needs to bring together case expertise and team leadership efficiently. Keep it within one page and the resume within four pages. The outline below uses a small number of purposeful paragraphs.
| Application section | What to include |
|---|---|
| Opening | State your relevant conduct, complaints or investigations background and the responsibility you have held. |
| Case expertise and judgement | Use a concise complex-matter example showing procedural fairness, risk assessment and a sound recommendation. |
| Advice and leadership | Connect senior stakeholder advice with how you supervised, developed or quality-assured professional casework. |
| Qualifications and close | Confirm the relevant qualification or equivalent experience and express your interest in this FRNSW role. |
What the panel will want to see in your examples
- The complexity of the matters you have managed.
- Your reasoning within the relevant framework.
- How you maintained fairness and confidentiality.
- The way your leadership improved the quality of team decisions.
A suitable example could involve a sensitive complaint with conflicting accounts and significant workplace implications. Explain your role in setting the process, identifying the evidence needed, managing conflicts of interest and giving decision makers a balanced recommendation. Describe how you kept staff informed about their responsibilities without disclosing inappropriate details. Anonymise the matter and use a process or quality outcome that you can substantiate.
Before you submit
Read the letter as a one-page argument for your fit, then check that the resume supports every major claim. Remove identifying details about complainants, respondents or confidential cases. Confirm the final file lengths and prepare for the next-stage video interview if shortlisted. Applications close at 11:55pm on 26 October 2026.
View the official Manager Conduct & Complaints job ad.
Help with your Manager Conduct & Complaints application
Team 3Thirty can help you choose an appropriate anonymised example and explain your judgement within the one-page limit. The NSW cover letter template can help you organise the letter, or you can request application support for this role.