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Team 3Thirty

How to apply for Admissions Officer

Current NSW Government customer service jobs
In this guide

Introduction

Nepean Hospital is recruiting Admissions Officers to support admissions, transfers and discharges while providing customer-focused reception. The work calls for accurate patient information and helpful communication with patients, families and hospital teams. Early starts are a practical part of the role, so check your availability before preparing the application.

View the official job advertisement. Checked 16 October 2026.

Admissions Officer role snapshot

Role Admissions Officer
Organisation Nepean Blue Mountains Local Health District
Location Nepean Hospital, Kingswood
Employment Permanent full-time; job share/part-time may be considered; up to 38 hours/week
Salary or grade $73,915.11–$76,218.80 per annum; Administration Officer Level 3
Job ID 603892
Closing date 21 October 2026; confirm the exact time in the application portal

Application requirements

  • Our recommended starting point is a current CV that highlights frontline service, accurate administration and patient or customer systems.
  • Prepare specific examples for the eight selection criteria, then use the employer portal to confirm the uploads and response format.

Make accuracy and patient service the centre of your application. Choose examples of resolving a difficult enquiry, correcting a data discrepancy and keeping time-sensitive work moving despite interruptions. Use the evidence map below to cover all eight criteria.

Role conditions and eligibility

  • Monday–Friday excluding public holidays
  • Weekly rotating starts at 6:00am, 6:30am, 7:00am and 8:30am
  • Ad says a temporary visa holder may be employed only if no suitable Australian citizen/permanent resident is identified, and within visa conditions
  • The official position description classifies this as a Category A vaccination role; check NSW Health’s applicable immunisation and screening requirements.

Focus capabilities in the role description

  • Manage Self (Intermediate)
  • Communicate Effectively (Foundational)
  • Commit to Customer Service (Intermediate)
  • Work Collaboratively (Intermediate)
  • Technology (Intermediate)

Evidence to prepare

Use these suggestions to select strong examples from your own work. Make your actions, judgement and results clear.

Evidence area How to demonstrate it
Frontline customer service Use a difficult conversation or customer concern to show how you stayed professional and reached a useful outcome.
Administration and accuracy Explain time-sensitive reception, data entry or document work where your checks protected data quality.
Verifying complex information Describe how you identified a discrepancy, checked the source and corrected the record.
Systems Show how you used a patient system or an equivalent database for records, transactions or reports.
Prioritisation Explain how you handled interruptions, changed priorities and deadlines.
Collaboration Use an example of working across teams or locations to maintain service.
Privacy Explain how you protected confidential records and followed the relevant procedures.
Communication Describe how you obtained information from different stakeholders and resolved an issue clearly.

A practical application structure

Our suggested structure keeps your evidence focused and easy for the panel to assess.

Section What to include
Prepare a criterion map Match each of the eight published criteria to a specific example from your own work.
Follow the online form If separate responses are required, answer each directly within its stated limit. Keep any requested resume focused on relevant service and administration work.
Check practical fit Confirm the early rotating starts and whether you are seeking full-time work or an available job-share arrangement.

Before you submit

Confirm the final uploads and response limits in the portal. The roster is Monday–Friday excluding public holidays, with weekly starts rotating through 6:00am, 6:30am, 7:00am and 8:30am. Confirm the exact closing time in the application portal and submit on or before 21 October.

Return to the official vacancy and open the linked role description for the final requirements check.

Help with your application

For help selecting examples and preparing the written documents around your own experience, request application support from Team 3Thirty.

COMPLETE GOVERNMENT APPLICATION

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We prepare your CV and every written document the job ad requires, including a cover letter or targeted responses where requested. Your application is built around your real experience, ready for you to review and submit.

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