Introduction
This ongoing NPWS role leads visitor-service assistants on the Central Coast. It combines team supervision, rosters and administration with community partnerships, outdoor visitor activities and compliance work. It is suited to an applicant who can show team leadership as well as customer service.
View the official job advertisement. Checked 16 October 2026.
Visitor Services Coordinator role snapshot
| Role | Visitor Services Coordinator |
| Organisation | NSW National Parks and Wildlife Service / DCCEEW |
| Location | Lake Munmorah, Central Coast |
| Employment | Ongoing full-time |
| Salary or grade | $102,936–$113,579 plus leave loading, employer superannuation and weekend/public-holiday loadings; Clerk Grade 5/6 |
| Job ID | 603849 |
| Closing date | 22 October 2026 at 11:55pm |
Application requirements
- A resume showing relevant team leadership and service delivery experience.
- A cover letter explaining your interest and suitability.
Lead the letter with your team-management experience. We recommend one example of developing staff and another of delivering a visitor program or event, with clear decisions about resources, safety and stakeholders. Follow the portal’s document instructions.
Role conditions and eligibility
- Seven-day roster including some weekends and public holidays
- Must hold or be able to obtain within three months: Working with Children Check, First Aid Certificate, four-wheel-drive operation/recovery certification, and agency law-enforcement training
- Ongoing-role eligibility: Australian or New Zealand citizenship, or Australian permanent residency
Essential requirements in the advertisement
- Experience coordinating, supervising, training and developing a staff team
- Experience delivering and administering programs and projects to quality standards and deadlines
- Ability and willingness to lead enforcement and compliance work
- Current Australian Class C driver licence or equivalent
- Natural/cultural heritage understanding, stakeholder relationships and outdoor risk management
- Rostering, budgets and records management
Source for the requirements above: the current employer advertisement. Use the linked role description for the full role specification.
Evidence to prepare
Use these suggestions to select strong examples from your own work. Make your actions, judgement and results clear.
| Evidence area | How to demonstrate it |
|---|---|
| Team supervision and development | Give the size and nature of the team, how you organised the work, and how coaching or fair supervision improved performance. |
| Programs, events and projects | Describe an activity you planned and delivered, including deadlines, resources, risks and the result. |
| Visitors and partnerships | Show how you worked with community groups, councils, operators or other stakeholders to meet a shared service need. |
| Outdoor safety and compliance | Explain how you assessed a risk or applied a rule while maintaining respectful communication and protecting natural or cultural values. |
A practical application structure
Our suggested structure keeps your evidence focused and easy for the panel to assess.
| Section | What to include |
|---|---|
| Opening | Explain the connection between your team-leadership experience and visitor services. |
| People and delivery examples | Show your decisions in supervising staff and delivering a program, rather than listing the team’s duties. |
| Stakeholders and operations | Connect partnerships, budgets, records and risk management to the work described in the ad. |
| Conditions | Check the licence, seven-day roster and certifications before stating that you can meet them. |
Before you submit
Check that you meet the licence requirement and can obtain the specified checks and certifications within three months. The role includes some weekends and public holidays. Read the linked role description before finalising and submit by 11:55pm on 22 October.
Return to the official vacancy and open the linked role description for the final requirements check.
Help with your application
For help selecting examples and preparing the written documents around your own experience, request application support from Team 3Thirty.