Introduction
This ongoing, 20-hour-a-week Service NSW role combines counter service and telephone enquiries. It is a practical option for applicants with customer-facing experience in retail, hospitality, banking, administration or community services. Check the travel and roster arrangements before deciding whether the role fits your circumstances.
View the official job advertisement. Checked 16 October 2026.
Customer Service Representative – Cootamundra role snapshot
| Role | Customer Service Representative – Cootamundra |
| Organisation | Service NSW / Department of Customer Service |
| Location | Cootamundra Service Centre; hub with Young and West Wyalong spoke sites |
| Employment | Ongoing part-time, 20 hours/week |
| Salary or grade | SNSW Clerk Grade 3/4, starting annual salary $74,118 plus super and leave loading. Advertised annual figure; confirm pay for the 20-hour contract. |
| Job ID | 603967 |
| Closing date | 19 October 2026 at 9:59am |
Application requirements
- A current resume highlighting your customer-facing experience.
- A cover letter explaining your relevant experience and how you meet the role description’s focus capabilities.
Use the letter to show how you handle customer enquiries, apply sound judgement and work accurately across systems. We recommend two strong examples that address several focus capabilities together. Follow any upload or length instructions in the portal.
Role conditions and eligibility
- Monday–Friday, minimum four-hour shifts
- Fortnightly roster alternates 8:45am–12:45pm and 12:15pm–4:15pm
- Hub/spoke model requires work between Cootamundra, Young and West Wyalong
- Satisfactory national criminal record check
Focus capabilities in the role description
- Display Resilience and Courage (Intermediate)
- Act with Integrity (Intermediate)
- Communicate Effectively (Intermediate)
- Commit to Customer Service (Intermediate)
- Deliver Results (Intermediate)
- Technology (Intermediate)
Evidence to prepare
Use these suggestions to select strong examples from your own work. Make your actions, judgement and results clear.
| Evidence area | How to demonstrate it |
|---|---|
| Face-to-face and telephone service | Choose a situation where you clarified what the customer needed, explained their options and checked that they understood the next step. |
| Complex enquiries and accurate systems work | Describe how you checked information across systems, corrected a discrepancy or avoided an error while resolving an enquiry. |
| Confidentiality | Explain the checks and boundaries you used when dealing with personal information. Leave identifying customer details out of your example. |
| Teamwork under pressure | Show how you shared information, adjusted priorities and helped colleagues maintain reliable service during a busy period. |
A practical application structure
Our suggested structure keeps your evidence focused and easy for the panel to assess.
| Section | What to include |
|---|---|
| Opening | Name the Cootamundra role and summarise the service settings in which you have worked. |
| Main examples | Use two or three specific situations to demonstrate the official focus capabilities, keeping your own decisions and results clear. |
| Practical fit | Check the 20-hour roster and hub-and-spoke travel requirements. Make your availability accurate. |
Before you submit
Submit by 9:59am on 19 October, the earlier of the two times shown by the employer. Confirm the pay for the 20-hour contract and make sure you can meet the roster and travel arrangements.
Return to the official vacancy and open the linked role description for the final requirements check.
Help with your application
For help selecting examples and preparing the written documents around your own experience, request application support from Team 3Thirty.