Introduction
This guide walks through the application task for the Manager Client Service – Victims Services role with the Department of Communities and Justice in Parramatta. The ongoing role leads a multidisciplinary team supporting victims of crime through the Victims Support Scheme. The work combines service performance, staff capability and careful handling of complex client matters.
The advert asks for a leader with experience in customer service, contact centres, case management or another high-volume service setting. Your examples need to show how you maintained respectful, trauma-informed service while helping a team meet its responsibilities. Coaching, workforce planning and using performance data to improve client outcomes all matter here.
Plan how to apply for Manager Client Service – Victims Services with a resume of no more than five pages and a cover letter of no more than two. The letter should explain your experience leading service delivery teams in a high-volume environment. Select examples that make the scale of the work and your own decisions clear.
View the official job ad while you plan the application.
Manager Client Service – Victims Services role snapshot
| Role | Manager Client Service – Victims Services |
| Organisation | Department of Communities and Justice |
| Location | Parramatta |
| Employment | Ongoing full-time |
| Remuneration | Clerk Grade 9/10, $133,348 to $146,945 plus super and leave loading |
| Job ID | 603495 |
| Closing date | 25 October 2026 at 11:59pm |
NSW Government application requirements
Use the two-page letter for evidence of leading high-volume service teams. Make the team size, service pressures, your leadership decisions and the improvement in client outcomes clear.
Application requirements for Manager Client Service – Victims Services
- Up-to-date resume, maximum five pages
- Cover letter, maximum two pages, outlining experience leading service delivery teams in a high-volume environment
Prioritise two leadership examples: one about maintaining service quality under pressure, and one about developing people or improving the client experience.
Role conditions and qualifications
- Relevant tertiary qualifications or equivalent experience
- National Criminal History Check, reference checks and right-to-work check
NSW Government candidate requirements
Lead a multidisciplinary Victims Services team, strengthen trauma-informed client support and improve service performance, staff capability and workforce planning. Use the evidence areas below to select relevant examples from your own work.
Candidate requirements for Manager Client Service – Victims Services at Department of Communities and Justice
| Requirement or evidence area | How to demonstrate it |
|---|---|
| High-volume service leadership | Describe the size and responsibilities of your team, the service pressures and the decisions you made to protect quality. |
| Coaching, performance and wellbeing | Explain how you improved staff capability while managing performance and supporting wellbeing. |
| Client-centred service improvement | Show how feedback or service data led to a change in the client experience. |
| Complex matters and stakeholders | Use an example of careful judgement, procedural advice and collaboration in a sensitive service setting. |
Example application structure for Manager Client Service – Victims Services
The application requires a resume and a cover letter about service delivery leadership. The maximum is five pages for the resume and two pages for the letter. The outline below focuses the letter on team leadership and client outcomes.
| Application section | What to include |
|---|---|
| Opening | State your relevant service leadership background and why the Victims Services setting interests you. |
| Service leadership example | Explain team scale, demand, targets, your interventions and service results. |
| People and client improvement example | Show how coaching, data or process changes improved both team capability and client support. |
| Closing | Connect your judgement, stakeholder work and relevant qualifications or equivalent experience to the role. |
Before you submit
Keep the resume within five pages and the letter within two, confirm the examples concern your own leadership decisions, and check the final upload instructions before 11:59pm on 25 October.
Return to the official vacancy for the final document and deadline check.
Help with your Manager Client Service – Victims Services application
If you would like help organising your evidence and preparing the written documents, request application support from Team 3Thirty.