Introduction
The Claims Officer – Home Building Compensation Fund role at icare manages claims for homeowners when building work is incomplete or defective and the builder cannot meet their obligations. The customer work involves explaining entitlements, responsibilities and next steps during a difficult or unfamiliar situation. It also requires considered claim decisions based on information, policy, legislation and delegated authority.
To plan how to apply for Claims Officer – Home Building Compensation Fund, choose an end-to-end claims example that shows both your judgement and your communication with the person affected. Check the application form before drafting the final documents. Where it gives no different instructions, we recommend a two-page cover letter and a three- to four-page CV tailored to the portfolio and customer-support work.
Home building compensation experience is valuable, and icare also welcomes broader claims experience while supporting the development of scheme knowledge. The Parramatta role has hybrid arrangements with three office days each week. Your application should explain the types of claims you have handled, how you progressed them and how you kept customers informed while balancing service standards.
View the official job ad and keep its application instructions open while you plan.
Claims Officer – Home Building Compensation Fund role snapshot
| Role | Claims Officer – Home Building Compensation Fund |
| Organisation | icare |
| Location | Parramatta, hybrid with three office days a week |
| Employment | Full-time |
| Salary or remuneration | Not stated in the vacancy |
| Job ID | 603426 |
| Closing date | Monday 12 October 2026 |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Claims Officer – Home Building Compensation Fund
The job ad does not list specific application documents. Check the application form for the final submission instructions.
Specific application documents are not listed. We recommend a two-page cover letter and a three- to four-page CV, unless the application form gives different instructions. Check the form for any written questions and final document limits.
Role conditions and qualifications
- Unrestricted Australian working rights and ability to live and work in NSW
- Parramatta-based hybrid work, including three office days a week
- Standard pre-employment checks, including a criminal history check
Candidate evidence for Claims Officer – Home Building Compensation Fund
Manage Home Building Compensation Fund claims end to end, using claims judgement and clear homeowner communication to reach fair, timely outcomes within policy and legislation. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Relevant claims experience | Identify the claim types and portfolios you have managed, including property, general insurance, workers compensation, life insurance or home warranty where relevant. |
| End-to-end claims judgement | Explain one claim’s key decision points, your responsibility and how you used delegated authority to reach an appropriate outcome. |
| Clear and caring homeowner communication | Describe how you explained complex information, entitlements or next steps and kept the customer informed as the claim progressed. |
| Portfolio organisation and priorities | Show how you managed a consistent workload, tracked progress and met service standards across competing claims. |
| Applying policy and legislation | Explain the evidence and rules you considered and how they applied to the individual circumstances. |
| Learning specialist scheme requirements | Describe how you learned a new product, policy or regulatory requirement and used it in your claims work. |
Example application structure for Claims Officer – Home Building Compensation Fund
Confirm the required documents and any written questions in the application form. A two-page cover letter and a three- to four-page CV are our recommendation where no different instructions are given. The outline below helps the letter connect claims decisions, customer communication and portfolio delivery.
| Application section | What to include |
|---|---|
| Opening and claims background | Introduce the claim types, portfolio responsibilities and experience relevant to home building compensation. |
| A claim decision | Explain the information you assessed, the policy or legislation applied and the judgement you exercised. |
| Customer explanation and coordination | Show how you kept the homeowner or claimant informed and worked with representatives or other providers to progress the claim. |
| Portfolio and service standards | Describe how you organised competing matters and maintained timely follow-up. |
| Learning and eligibility | Connect your approach to learning scheme requirements with your working rights and NSW work arrangements. |
| Closing | Summarise the claims expertise and customer care you would bring to the fund’s work. |
Before you submit
Check the form for documents, limits and questions, and make the customer-support element of your claims work clear. Use specific claim types, decisions and outcomes that you can explain at interview. Confirm unrestricted working rights, NSW availability and the three-day Parramatta office pattern before submitting.
Return to the official vacancy for the final document and deadline check.
Help with your Claims Officer – Home Building Compensation Fund application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.