Introduction
The Senior Process Improvement Specialist role at NSW State Emergency Service helps operational and corporate teams simplify the way they work. It involves examining current processes, designing future ways of working and helping people adopt the changes. Based in Wollongong or Sydney (Rhodes), the role suits someone who has led complex improvements and can explain their effect on staff, volunteers or the people using a service.
The written task is compact: a cover letter of no more than one page and a resume of no more than four pages, submitted as separate attachments. When planning how to apply for Senior Process Improvement Specialist, choose an improvement example that shows your leadership and how you brought stakeholders into the work. Explain the process problem, how you redesigned the work and what changed once the solution was in use.
NSW SES uses process-management and reporting tools alongside automation and emerging AI capabilities. Your application can describe those tools where they helped you understand a problem or put a practical solution in place. Leave room to explain how you supported process owners and helped colleagues maintain the improvement, because the work also involves workshops and coaching. The opportunity is temporary until 30 June 2028, with a possibility of extension.
View the official job ad and keep its application instructions open while you plan.
Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes) role snapshot
| Role | Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes) |
| Organisation | NSW State Emergency Service |
| Location | Wollongong or Sydney (Rhodes) |
| Employment | Full-time temporary until 30 June 2028, with a possibility of extension |
| Salary or remuneration | Clerk Grade 9/10, $133,348 to $146,945; package up to $166,562.16 including 12% employer superannuation and annual leave loading |
| Job ID | 603187 |
| Closing date | Sunday, 25 October 2026, 11:55 pm |
NSW Government application requirements
Give the hiring team the documents and written responses it requests, within the stated limits. Check the application form before drafting so the final submission follows the required format.
Application requirements for Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes)
- Cover letter, maximum one page, outlining your interest and experience leading process improvement, influencing stakeholders and delivering organisational outcomes
- Up-to-date resume, maximum four pages
Submit the cover letter and resume as separate attachments. The one-page letter needs a focused account of an improvement you led, supported by relevant experience in the resume.
Candidate evidence for Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes)
Lead process improvements across NSW SES, analysing current work, designing future-state processes and helping operational and corporate teams adopt solutions with measurable outcomes. The evidence areas below help you choose examples for that work.
| Requirement or evidence area | How to demonstrate it |
|---|---|
| Leading complex business improvements | Choose an initiative you led and explain its scope, your responsibility and the organisational outcome, using a measure you can substantiate. |
| Process analysis, design and optimisation | Describe how you examined the existing workflow, found an inefficient or inconsistent step and designed a practical future process that improved efficiency or customer experience. |
| Stakeholder relationships and influence | Show how you gained support from process owners and other stakeholders, including how you handled different operational needs or resistance to a change. |
| Data, insights and enabling technologies | Explain how data or a tool such as Nintex Process Manager, Power BI or automation informed an improvement decision. Make clear what the tool helped you achieve and the part you played. |
| Continuous improvement and adoption | Describe how you helped colleagues use and maintain the new process through workshops, coaching or consistent process-management practices, and how you checked its ongoing effect. |
Example application structure for Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes)
The cover letter must explain your interest and demonstrate experience leading process improvement, influencing stakeholders and delivering organisational outcomes. The maximum is one page, so give priority to an improvement example that connects those areas. The outline below shows how to use that example while covering the analysis and adoption work expected in this role.
| Application section | What to include |
|---|---|
| Opening paragraph | Briefly explain your interest in improving how NSW SES teams work and introduce the most relevant improvement experience you bring. |
| Improvement you led | Set out the process problem, scale and your responsibility, then explain how your analysis shaped a more effective way of working. |
| Stakeholders and practical delivery | Show how you secured support for the redesigned process and used data or an enabling tool to put the solution into practice. |
| Outcome and continued use | Give the measurable result and explain how you helped process owners or colleagues maintain the change through coaching, workshops or consistent working practices. |
| Closing paragraph | Connect the example to the operational and corporate improvement work at NSW SES, keeping the complete letter within one page. |
Before you submit
Check that the cover letter is no more than one page and the resume is no more than four pages, with each uploaded as a separate attachment. The letter should make your improvement leadership and stakeholder influence clear through a concrete organisational outcome. Keep tool claims precise and explain your contribution to analysing and redesigning the process. Applications close Sunday, 25 October 2026, 11:55 pm.
Return to the official vacancy for the final document and deadline check.
Help with your Senior Process Improvement Specialist, Clerk Grade 9/10, NSW Wollongong or Sydney (Rhodes) application
If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty. Bring the vacancy and your current CV so the application can address the work you have actually done.