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Team 3Thirty

You Don’t Need to Sound Like a Public Servant to Get a Government Job

Plain English NSW Government applications: make your own actions and contribution clear.
In this guide

Some applications become harder to read the closer they get to submission. Clear sentences are replaced with longer ones. Ordinary actions acquire strategic labels. The applicant’s actual work gradually disappears behind language that sounds as though it belongs in a committee paper.

I understand the impulse. You are entering an unfamiliar recruitment process and want to sound as though you belong. But imitation is not the same as evidence.

You do not need to disguise a private-sector career or adopt a new personality on the page. You need to explain relevant work clearly enough for the reader to assess it.

There are roles where precise professional, technical or legislative language matters. Use it accurately. That is different from making every sentence more complicated in the hope that complexity will be mistaken for capability.

The reader needs to understand what happened

An application is not improved by making the action difficult to find.

Consider this constructed example: “I facilitated the operationalisation of cross-functional stakeholder alignment in support of enhanced service outcomes.” You can read it several times without knowing who did what.

A clearer version might be: “I brought the service and finance teams together to agree how disputed requests would be handled.” That sentence does not prove the whole capability by itself, but it establishes an action and a purpose. The next sentences can explain the disagreement, the candidate’s approach and the result.

The clearer version is not less professional. It gives the reader more information.

That is the standard I would use: does the sentence help someone understand your contribution, or does it mainly announce that the work was important?

Government language is useful when it is accurate

There is no need to avoid every word in the Capability Framework. Analyse, evaluate, consult, prioritise and implement can be precise descriptions of work. The official Capability Application Tool encourages candidates to connect their experience with the relevant capability language. [1]

The important part is what follows the verb. “I evaluated options” should explain enough about the options and reasoning to make the action meaningful. “I consulted stakeholders” should identify who was relevant, why they were involved and what their input changed.

Similarly, use the correct name of a policy, system or professional method when it matters to the role. Do not simplify a technical distinction until it becomes inaccurate.

Clear writing is not anti-expertise. It is expertise made understandable to the intended reader.

Translate the context, not your identity

A government reader may not know your former employer’s acronyms, product names or internal job titles. Give them enough context to understand the evidence.

An illustrative private-sector applicant might describe work on a named product that means nothing outside the company. A brief explanation, an online booking system used by regional service teams, can establish the setting. The answer can then focus on the problem, action and outcome.

Do not pretend the setting was government. Private customers do not need to be renamed citizens. A company procedure should not be described as legislation. A purchasing project should not become public-sector procurement experience unless that is what it was.

The capability connection lies in the work: analysing information, managing risk, communicating decisions, coordinating delivery or improving a service. Explain that connection truthfully.

Replace adjectives with the detail they are hiding

Words such as complex, strategic, significant and challenging can be useful, but they should not carry the whole explanation.

Why was the situation complex? Because information conflicted? Because the decision affected several functions? Because the available options had different consequences for different groups? Because you had limited time and incomplete evidence?

In a constructed example, “managed complex stakeholder relationships” could become an explanation of how two teams had incompatible requirements and how the applicant helped them agree on a workable approach. The complexity becomes visible rather than merely asserted.

Likewise, “delivered significant improvements” needs an account of what improved and how it was established. Do not add a number unless it is supportable. Specific qualitative evidence is preferable to invented precision.

Keep the verbs close to the person doing the work

Passive language can make responsibility unclear. “A review was undertaken and recommendations were developed” does not tell the reader who did either task.

An illustrative clearer version might say: “I reviewed the source records and drafted the recommendations for the project manager’s approval.” That identifies both the candidate’s action and the limit of their authority.

This is not a rule that every sentence must begin with “I”. Variation helps readability, and team contributions should be acknowledged. The point is to make ownership understandable.

The official preparation advice emphasises the candidate’s own actions because an assessment needs to distinguish what the person contributed. [1]

Do not let a template flatten the example

A template can help you remember the components of an answer. It can also encourage generic writing if every response begins with the same claim and follows the same language regardless of the question.

STAR is a useful organising structure for some past-experience answers. It is not a requirement to make every situation sound identical, and it does not replace a direct response to the question. [1]

One example may need a little more context because the difficulty is unfamiliar. Another may need more explanation of the action because the situation is straightforward but the decision was subtle. Use the structure to support clarity, not to force equal space into four boxes.

The reader should hear a specific account of your work, not the outline of a writing formula.

AI can make a weak sentence sound more confident

A drafting tool can produce fluent language without improving the underlying evidence. It may replace a plain sentence with a grander one, introduce claims you did not make or smooth away a qualification that mattered.

Review the content, not just the tone. Does the answer still describe what you did? Has your responsibility grown in the rewrite? Has a team outcome become a personal achievement? Has a cautious result become a guaranteed success?

Follow any rules about assistance in the application or assessment, and do not provide confidential material to a tool without authority. The current agency AI-governance framework is not itself a universal candidate permission policy. [2]

Whatever helped produce the draft, you remain responsible for the account you submit.

A practical editing pass

Read a paragraph aloud and ask how you would explain the same work to a capable colleague who knows nothing about your former organisation.

Keep the relevant details they would need. Remove the phrases that merely decorate the action. Explain an acronym once when it matters. Split a sentence when it contains several different ideas. Restore the person doing the work where passive language hides them.

Then check that clarity has not come at the expense of substance. “I solved the problem” is plain, but still too vague. The goal is not simply fewer words. It is enough useful information in a form the reader can follow.

Finally, compare the edited answer with the question. A beautifully clear response can still be off topic.

Sound like someone who understands their own work

That is the voice I would aim for in a government application: clear, specific and comfortable explaining the decisions behind the result.

You do not need to sound as though you have spent your whole career in the public sector. You need to show the relevant capability, recognise the context of the role and describe your contribution accurately.

At Team 3Thirty, that is the point of translation: not making everyone sound the same, but making your experience easier to understand in the context of the job you want.

Sources and further reading

  1. OPSC: Capability Application Tool and preparation advice
  2. Department of Customer Service: DCS-2026-02: Use of artificial intelligence by NSW Government agencies (updated 1 September 2026)
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